Creating a LiveAuctioneers Account / Logging in:

1. Signing in/Creating an account on LiveAuctioneers

   The 'Sign-in' and 'Create account' links are found at the top right of every page (above the green search bar).
   
   For a complete guide on signing in or creating an account Click here.

2. I forgot my username or password

   Password: Click here to reset your password via email
   Username: You can sign in to Live Auctioneers with your email address rather than username. Once you are logged in you can review your username in your profile/account information.

3. What does it mean to be 'suspended'? What do I do?

   A Live Auctioneers account is suspended due to outstanding disputes filed by the auctioneers. In order to resolve these disputes please contact the auction house(s) directly.
   
   An email has been sent to your registered email address with further details regarding your outstanding disputes.
   
   Your account will not be allowed to participate in future sales, including sales you have already registered for, until ALL outstanding disputes have been resolved. Once resolved you will also need to contact any upcoming auctions to let them know your account has been reinstated.
   
   If you have any questions please contact info@liveauctioneers.com.

Using LiveAuctioneers

1. Why bid with Live Auctioneers?

   Live Auctioneers is a secure bidding platform and we keep your bids confidential from other bidders and the auction company, this gives you the best chance to win the items you bid on for the fairest price.
   
   The Live Auctioneers site also allows you to easily register for upcomming auctions and manage your bids all in one place.

2. Locating your profile page

   You can log in to your Live Auctioneers account by clicking the 'Sign In' link at the top right of every Live Auctioneers page (even this one), once logged in the link will change into a link to your profile page.

3. How do I change my name, address, or email?

   Go to your profile page and click the 'My Account' tab on the left. From here you can change most of your information in the fields shown, clicking the submit button at the bottom saves your changes. If you are changing your email address you will be required to reverify it at your new email account.
   
   Note: Your username cannot be changed.

4. Searching items

   The Live Auctioneers search allows you to search live or sold items; you may filter by auction house, sale date, zip/postal code and more.
   
   The best way to learn abour search is to try it out. Click here to search LiveAuctioneers
   
   If you are looking for sold items click the blue 'Sold' button above the search box, you will need to be logged in to view sold prices.

5. Minimum system requirements for online live bidding (Flash)

Bids and bidding

1. What does "pending" or "pending approval" mean?

   Bidders need to be approved for each auction by the auction house directly. You may leave absentee bids prior to approval but they will not be executed until you are approved.

2. How do I get approved to bid?

   Approval is at the sole discretion of the auction house and each has their own rules for approval. Contact the auction house directly if you feel they are taking a little too long to approve you, their contact details are within each lot of the auction. Once approved to bid by the auction house you will be notified via email and on your Live Auctioneers profile page.
   
   Note: Live Auctioneers facilitates online auctions for auction houses and we are not responsible for bidder approval.

3. Placing an absentee (proxy) bid

   You must log in before bidding.
   

   Enter your maximun bid in the "Enter a bid" section of a lot and click the 'Bid Now' button, then follow the instructions to confirm the bid and agree to the terms and conditions provided.
   
   
   
   Note: If you are logged in and the bid box does not appear, then it is too late to place an absentee bid on this item.

4. Opening a live auction (view or bid live)

   You must log in before bidding.
   

   Live catalogs are listed at the top of the Live Auctioneers homepage, click the red link that says 'View Live' or 'Bid Live' to open the auction window. These links can be found within any lot of the live catalog.
   
   

5. Bidding live at auction

   The Live Auctioneers applet allows you to bid on items in real-time against in-house bidders at the auction. Items will appear here as the auction house reaches them in the sale.
   
   

   

   1.	Auction house name and sale title
   2.	Auction status
   3.	Lot title
   4.	Upcoming lots are displayed under the "Sales List"
   5.	Additional information (click for detailed lot information)
   6.	Image of current lot
   7.	Message panel
   8.	Current lot
   9.	Currency converter
   10.	Language select (translates text to one of ten alternate languages)
   11.	Current ask price
   12A.	Green bar displays when you are the current high bidder
   12B.	Red bar displays when you've been outbid. Click "Bid" to place a live bid at the current ask price

   
   
   Note: The bidder applet will not allow you to participate if you are not signed in or not approved to bid although you still may watch the auction progress.

6. I have a question about a sale or an item, how do I contact the auctioneer?

   Questions should be directed at the auction house running the auction, the contact information for the auction house can be found on the left side of catalog and item listing:
   
   
   
   Note: Live Auctioneer's support cannot help you with condition/shipping questions about particular items.

7. How do I view bids I have placed?

   There are a few different ways to view your Absentee bids on Live Auctioneers.
   
   Option 1: Click the "My Bids" tab from your profile to see all of your active bids, you can also separate this view into pending or approved bids.
   Option 2: Click the "Current auctions" tab from your profile, from here you can click the bids link on the right and this view will show you all bids on this particular auction. This same process works from the "past auctions" tab to view your bids on completed sales.
   Option 3: Your bids are visible (only to you) on the item pages you have left bids on.
   
   The only way to view your Live bids is in the bid history pane of the item page.

8. Can I retract an absentee bid?

   Absentee bids may be retracted up to 2 hours prior to the start of the live auction. You must find the bid in your profile (see 'How do I view bids I have placed?'), and select the 'retract' link at the bottom of the bid box.
   
   If the retract link is not visible then unfortunately it is too late to retract the bid.
   
   Under no circumstances can bids be retracted by the auction house or Live Auctioneers therefore bids must be retracted by the bidder who placed them.

9. Why was my absentee bid not sent?

   Bids are not sent if...
   
   1) Your sign up is still pending with the auction house and you have not been approved.

   2) Your approval was declined by the auction house. (You may still watch the live auction)

   3) Your absentee bids were approved by the auction house too late (later than one hour prior to the start time of the auction).

10. If I place another absentee bid will I be bidding against myself?

    No, the Live Auctioneers system does not allow for bidders to bid against themselves.
    - If you have left multiple bids on the same item the Live Auctioneers system will execute up to the higest bid you have left ignoring any of your other bids. Eg: You leave 1000, 1500 & 2000 bids on lot 1 and there are no other absentee bidders on Live Auctioneers, if the starting price is 500 our system will start executing your bid at 500 up to 2000.
    - If you have left an absentee bid on an item then decide to bid live using the Live Auctioneers bidding console the system will execute your absentee bids and not allow you to bid live until your absentee bid has been exceeded.

11. Can I see the high bid on an item before the auction?

    No, all Live Auctioneers bids are kept confidential until the item comes up for sale, we do share the number of bids on a particular item in the 'Other bids' section of the item page.

12. How do I know if I have won an item?

    All items that you have won will be listed in the Lots Won section of your profile immediately after the auctioneer moves to the following item in the auction.

Post Auction

1. How do I pay for the lots I have won?

   All payments and queries are made to the auction house directly after the auction ends. Please check your email for an invoice from the auction house or you can also contact the auction house directly with payment inquiries if they were not disclosed within the terms and conditions.
   
   Note: Live Auctioneers does not accept payment or process payments from bidders.

2. How do I view sold prices?

   Post auction data is available after each auction which you may view from within each lot or catalog page.
   
   Note: It can take up to 24 hours for the post auction data to be viewable after the online auction has been closed.

Extra features

1. Alerts

   Live Auctioneers alerts system sends you an email when any new item is listed that matches your alert term. If you added an alert for 'guitar', you would receive up to 1 email per day with all the new guitars listed recently on Live Auctioneers.
   
   Alerts can be added or removed the alerts section of your profile.

2. Saving items

   Live Auctioneers save system allows you to save items and refer back to them later.
   
   Items can be added to your list from each item page, the save link is directly under the green search bar at the top right.
   
   After you have saved items you can review them in the saved item section of your profile.

3. Auction calendar

   The auction calendar allows you to view auction in a calendar, clicking on a date will allow you to view all the auctions occuring on that day.

Other questions

1. How do I sell my items on Live Auctioneers?

   If you are looking to consign items to auction then please complete the consignment form http://www.liveauctioneers.com/consignments/. This will be posted in our consignment database, accessible by our over 1200 auction house partners.

   If you are an auctioneer and would like to become a Live Auctioneers Member Auction House please visit the following link: http://www.liveauctioneers.com/auctioneersetup/platform.html

2. Auction terminology

   Click here for a list of auction terms