Reviews
Bidder Reviews for Roland NY (1,167)
TOP RATED4.6 out of 5.0 Stars
5 Star
84%(977)
4 Star
7%(86)
3 Star
3%(34)
2 Star
2%(26)
1 Star
4%(44)
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1,000-1,050 of 1,167 Reviews
Anonymous
Aug 1, 2016
Anonymous
Jul 26, 2016
Anonymous
Jul 26, 2016
Outstanding....... and the UPS Store Shipper was absolutely OUTSTANDING and the best and most professional packaging to secure valuable items I have seen around the world to date!!!
Anonymous
Jul 26, 2016
If I had known the garment weighted a ton, I wouldn't purchased it! But the auction itself was a positive experience.
Anonymous
Jul 26, 2016
the shipping could have been a little faster
Anonymous
Jul 25, 2016
Though a call was made in advance to advise the auction house of the pick up arrangements, a messenger had to be sent (and paid for) three times in order to obtain the purchase. The auction house was disorganized in regard to locating the lot. They were rude and unhelpful over the phone, and even hung up on me one time. When the piece finally arrived, it was sandwiched in between two pieces of scrap cardboard which offered the piece no protection in transit.
Anonymous
Jul 25, 2016
Very accommodating and responsive. Pick up was a breeze, with multiple employees to help load my purchase into my car. I thought picking up something in New York City would be a nightmare, but this was the easiest transaction I have experienced through liveauctioneers.
Anonymous
Jul 25, 2016
Anonymous
Jul 25, 2016
Anonymous
Jul 25, 2016
Anonymous
Jun 21, 2016
Anonymous
Jun 21, 2016
Anonymous
Jun 21, 2016
Anonymous
Jun 21, 2016
Anonymous
Jun 20, 2016
They have a terrible pick-up policy where after 3 days they ship your item off to some warehouse in the Bronx, far from public transportation, and you begin accumulating charges of $25 each day for each piece. Every other auction house gives you at least a week to make pick up arrangements.
Anonymous
Jun 20, 2016
Anonymous
Jun 20, 2016
Anonymous
Jun 20, 2016
Anonymous
May 28, 2016
Anonymous
May 27, 2016
Anonymous
May 25, 2016
Anonymous
May 24, 2016
Mr Roland called on 5/24 to ask why I haven't paid for my items. They were paid in full and were delivered to my address by Ace Movers on 5/20. While he apologized on a second call for the error, seems to me that they should get their facts straight before accusations of non payment. I know mistakes happen but really????
Anonymous
May 22, 2016
I was happy with the auction house (less than happy with the one bidder who beat me out on the lots I wanted most-which clearly isn't the auction house's fault!) The shipping I was less than happy with. I used the shipper recommended by the auction house, and they started off doing a beautiful job. They took the small items that I purchased, and packed them just right inside a nice little box about 7 x 7 x 1 inches in size. If they'd stopped there, it would have been one of the best packing jobs I'd ever seen. Then they went and floated that little box inside a huge larger box, 12 x 18 x 4 inches in size (more than 15x bigger!), loaded with lots of useless padding and bubblewrap. Of course I had to pay for the extra size/weight, and I just threw out the padding once it got here. What a waste. Since these items were entirely non-fragile, and since they did such a nice job packing them in a small box to start with, I have to assume that the only purpose of the larger box was to run up my shipping costs intentionally. That's sad.
Anonymous
May 18, 2016
Anonymous
May 17, 2016
THEY ARE VERY NICE PEOPLE AND CARE ABOUT THEIR CLIENTS. I AM VERY SATISFIED.
Anonymous
May 17, 2016
Lovely and helpful people. Very businesslike.
Anonymous
May 17, 2016
Anonymous
May 17, 2016
Anonymous
May 16, 2016
Anonymous
May 16, 2016
Anonymous
Apr 20, 2016
Anonymous
Apr 20, 2016
Anonymous
Apr 19, 2016
VERY NICE AUCTION HOUSE
Anonymous
Apr 19, 2016
Anonymous
Apr 19, 2016
I have bought several items at auction from Roland. I have always found them to be very polite, helpful, and informative. I love their auctions and always watch for them on Live Auctioneers because one never knows what will appear. I am very pleased with Roland and what I have bought from them. Any communications I have had with them have always been very pleasant. However, the UPS office they recommended sent a painting that I had them pick up from Roland, and pack, to the WRONG street address (Westgate Terrace instead of West Lake St. in Chicago)!!! This is after I had repeated and spelled out the address to the UPS person three times!! If I hadn't been watching the tracking, I wouldn't have known this. Fortunately, I was able to call the party I had sent it too and they had the UPS office in their city. forward it to them. It was guaranteed to me to arrive on Friday but didn't arrive until Monday because the UPS office in Chicago couldn't figure out where it was supposed to go. Because of this, I very nearly missed an important deadline, which would have cost me a lot of money. The NYC UPS office that Roland recommended did apologize. But apologies don't solve problems.
Anonymous
Apr 19, 2016
Anonymous
Apr 18, 2016
Perfect. Would deal with them again and possible consign items to them
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
Very helpful and friendly auction house
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
I love Roland auction house. Thank you
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
They have only one recommended shipper that charges quite a bit for a small purchase. You can find your own shipper. But then they are very restrictive on time to pick up before late fees are incurred
Anonymous
Apr 18, 2016
I love Roland auction house. Thank you
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
Anonymous
Apr 4, 2016
Should state the shipping and handling process do not tell me "we have no shipping department", Arrange for the shipping. Took two weeks to get my winnings and we are both in New York a few miles away.
Anonymous
Apr 2, 2016
It is very un-nerving to have the auction house totally give up their responsibility for an expensive product when it transfers the product to a 3rd party shipping company, especially when the item was not shipped until 10 days after payment. Also, the auction company (Roland) requested a copy of my passport or driver's license. It is unreasonable to transfer this kind of information with email.
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