Reviews
Bidder Reviews for Roland NY (1,172)
TOP RATED4.6 out of 5.0 Stars
5 Star
84%(982)
4 Star
7%(86)
3 Star
3%(34)
2 Star
2%(26)
1 Star
4%(44)
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1,050-1,100 of 1,172 Reviews
Anonymous
Apr 18, 2016
I love Roland auction house. Thank you
Anonymous
Apr 18, 2016
Anonymous
Apr 18, 2016
Anonymous
Apr 4, 2016
Should state the shipping and handling process do not tell me "we have no shipping department", Arrange for the shipping. Took two weeks to get my winnings and we are both in New York a few miles away.
Anonymous
Apr 2, 2016
It is very un-nerving to have the auction house totally give up their responsibility for an expensive product when it transfers the product to a 3rd party shipping company, especially when the item was not shipped until 10 days after payment. Also, the auction company (Roland) requested a copy of my passport or driver's license. It is unreasonable to transfer this kind of information with email.
Anonymous
Mar 30, 2016
Anonymous
Mar 30, 2016
Hope to see more future auctions!! Hope I get a catalogue?
Anonymous
Mar 30, 2016
Anonymous
Mar 29, 2016
No.
Anonymous
Mar 29, 2016
Anonymous
Mar 28, 2016
Great communication
Anonymous
Mar 28, 2016
First-the staff at Roland could not have been more friendly or helpful-I enjoyed speaking with them. The issue is the shipping process. Other auction companies are able to ship items worth a lot more than what I purchased but a small fraction of the cost. It would serve Roland well to see how Heritage and Stacks take care of their shipping.
Anonymous
Mar 28, 2016
Anonymous
Mar 28, 2016
Anonymous
Mar 28, 2016
Anonymous
Mar 22, 2016
Anonymous
Mar 22, 2016
After having my items paid for and picked up, I recently got a "dispute" from liveauctioneers regarding Clarke Auctions. They stated that I didn't pay for my item and I had the proof, for which they stated that it was a mistake on their part. What kind of book keeping is this? This is the reason why I am not totally satisfied with the auction house. Also, with such high buyer's premium, they should be able to take credit cards beside checks and cash only. Kind of behind the times in regards to e-commerce. I had to call to make sure that the check was received and that the funds were cleared before having the shipper pick up, pack and send the items to me. Would I do business with them again, that's a reservation on my part. Not the best auction house on liveauctioneers and with all their high buyer's premium fees, one would expect MUCH BETTER service.
Anonymous
Mar 22, 2016
They have a policy that you need to pick up your items within a few days-which can be difficult to meet. Also, their items tend to be in very bad shape which is often not fully disclosed in the listings. I find that their lots are often in much worse condition than indicated. I have gotten and item that was damaged after I purchased it. Roland blamed the shipper and the shipper blamed Roland. The bottom line-I got a painting that was damaged after the auction photo was taken and I was never compensated for the damage. In my most recent purchase, they couldn't locate one item when my shipper came to pick things up. They later found it and wanted me to pay to ship it to myself! They eventually sent it to me via UPS.
Anonymous
Mar 22, 2016
Art work was very dirty which did not appear in the photos.
Anonymous
Mar 22, 2016
Anonymous
Mar 22, 2016
Anonymous
Mar 22, 2016
Staff was very nice at preview and pick-up.
Anonymous
Mar 22, 2016
Anonymous
Mar 21, 2016
I wish it was streamed live. I love to watch the sales live.
Anonymous
Mar 21, 2016
thank you!
Anonymous
Mar 21, 2016
Roland was extremely helpful in all aspects of this process.
Anonymous
Mar 21, 2016
I was very surprised to get some great items for so reasonable. They we're very helpful. would defiantly do again. Thanks.
Anonymous
Mar 21, 2016
Anonymous
Mar 21, 2016
Very late in getting all the pictures posted in advance of auction
Anonymous
Mar 21, 2016
Shipping was too expensive
Anonymous
Mar 9, 2016
Anonymous
Mar 8, 2016
Anonymous
Feb 25, 2016
Anonymous
Feb 24, 2016
Anonymous
Feb 23, 2016
Picture and description given were about 11 item. Opening the package without explanation I received 10 items. Writing them, it turned out its is an uncommon mistake. It is frightening that spending so much money, you may not get the item you wanted. Of course I can return the items and get my money back. I feel lucky that the item I bought the lot for I did get.
Anonymous
Feb 23, 2016
Anonymous
Feb 23, 2016
Wonderful Auction to do business with. Very Professional!!
Anonymous
Feb 23, 2016
Anonymous
Feb 23, 2016
Very friendly and accommodating. No "auction house attitude" at all. I had to have items picked up later than expected. They were very easy to work with when arrangements were delayed. Customers like to hear "no problem" when they are paying a 25 % commission!
Anonymous
Feb 23, 2016
Anonymous
Feb 23, 2016
Anonymous
Feb 22, 2016
Anonymous
Feb 22, 2016
Anonymous
Feb 22, 2016
Anonymous
Feb 22, 2016
Anonymous
Feb 22, 2016
Roland always has great auction listings and service. Their staff is great and always pleasant to deal with. They refer alot of business to the UPStore, and they are great shipping items.
Anonymous
Feb 22, 2016
Anonymous
Feb 1, 2016
OK
Anonymous
Jan 26, 2016
Great, Perfect!
Anonymous
Jan 25, 2016
I have known he Roland's for 30 years. Always a pleasure to deal with.
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