Bidder Reviews for Burns Auction & Appraisal LLC (189)

Hi Frank, shipping was 10.83, packing labor and any packing material was $8.91, and the box was $1.34. We pay our employees a good living way here, and of course must buy the boxes and material we use to pack, rent, heat and cool a space to pack in, and pay someone to manage all of the packing and shipping operations. So naturally the cost to get an order isn't going to be what it would cost you to do it on your kitchen table. Also, the package doesn't ship until you log in and pay your invoice, which you did. We have no way of charging you automatically for shipping. If it was "already shipped" then you voluntarily paid the shipping. I'm sorry you didn't have a good experience, if you would like to pick up next time or have another company pack and ship for cost then please just let us know before you pay your invoice.

Hey Roland, sorry to hear this. Our policy is to put the buyer's invoice in each package we ship, and we do this with every package. Were you there to unpack it to confirm the invoice was not in the package? Or could it have been disposed of accidentally at the FFL. We also write your last name on each and every box in large block writing up in the corner of the box. Did you get a chance to look at the box at the FFL? Thank you, Adrian

Sorry you had a bad experience Anthony. I'm not sure I totally understand what you have written here but I can say that overseas shipping is expensive.