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Bidder Reviews for Burns Auction & Appraisal LLC (189)
4.5 out of 5.0 Stars
1-50 of 189 Reviews
BruceNorth Fort Myers, FL
Jun 18, 2025

MatthewLexington, KY
Jun 14, 2025

DianeSouth Bend, IN
Jun 12, 2025

JohnGreenfield, NH
Jun 11, 2025

HowardFalls Church, VA
Jun 11, 2025

JeremyLexington, KY
May 20, 2025
Easy to deal with.
I thought shipping was high, but you get what you pay for. Items including glass made it with issue. Will deal with again.

TimPataskala, OH
May 20, 2025
Fees are too high
The only issue I have is all the extra money you have to pay after winning an item. 23 % buyer's premium, plus sales tax and they sneak in another fee if you pay by credit card. So you are actually paying well over 30 % on the items you win. So bid accordingly.

P.j.Porter, TX
Apr 27, 2025

Mike Tabernacle, NJ
Apr 27, 2025
An auction house you can trust.
First class auction house. Items arrived as described and in a timely manner

AndersonMontgomery, IL
Apr 24, 2025
After a lot of emails and calls, Burns reached out to me to apologize for the inconveniences caused by me paying over the phone instead of online, the matter has been fully resolved and Burns has done a great job reciting the issues.

CliffordMattituck, NY
Apr 22, 2025

JohnPonte Vedra, FL
Mar 10, 2025
CraigRichmond, VA
Mar 09, 2025
KirkBloomington, IL
Mar 09, 2025
SteveVestal, NY
Mar 09, 2025
CharlesCastle Pines, CO
Mar 09, 2025
WilliamTuckahoe, NY
Feb 13, 2025

SuzanneConcord, NC
Jan 01, 2025
Great items!
Burns Auction & Appraisal was easy to work with and the items were all just as described. Will buy from them again! Thanks!

JamesBrownsboro, TX
Dec 29, 2024
DennisLomita, CA
Dec 21, 2024
I didn't receive my item even though I paid for it and it's shipping cost.
A mailing label was created but my item was never sent to USPS for mailing, even though I was told it had. I notified Live Auctioneers of the situation, but they yet to respond.
SalvatoreLauderhill, FL
Dec 11, 2024
CorryBogart, GA
Dec 11, 2024
RobertDixon, IL
Nov 26, 2024

CliffordMattituck, NY
Nov 24, 2024

MichaelPhoenix, AZ
Nov 17, 2024
AndrewBelpre, OH
Nov 16, 2024

BobBunker Hill, WV
Nov 10, 2024
Always an excellent experience
As a repeat client of Burns Auction & Appraisal I am ALWAYS very pleased with their services. Their item listings are extremely accurate, and their follow up as to payment, order confirmation, and ease of quick, secure and very reasonable charges, could not be better.
ThomasFairlawn, OH
Nov 05, 2024

RichardMartinez, CA
Sep 16, 2024
Excellent books and value
Communication could be better but received product (books) were excellent and worth much more than price.
KathrynHavana, FL
Aug 31, 2024
DebraSalisbury, NC
Aug 30, 2024
NickDelaware, OH
Aug 30, 2024
Great Experience
The items I purchased were as described and everything went smoothly from start to finish. I highly recommend!
DavidDaytona Beach, FL
Aug 30, 2024
Burns Auction is True to Their Word
I have been both a buyer and seller through Burns Auction. They provide a great service, have a wonderfull process for buying and selling, are true to their word, provide accurate descriptions, and always with a thank you. They appreciate their customers.
FrankDrexel Hill, PA
Aug 29, 2024
Be careful. Shipping costs are exorbitant and they don't listen to how you want your lot shipped!
Asked for USPS Media shipping for an all book lot. Instead of about $10 in shipping, they charged me $21 +. When I emailed them for a third time, they said it was already shipped and didn't even apologize. Be happy to share all my emails with anyone who doesn't believe.

Burns Auction & Appraisal LLCAug 30, 2024
Hi Frank, shipping was 10.83, packing labor and any packing material was $8.91, and the box was $1.34. We pay our employees a good living way here, and of course must buy the boxes and material we use to pack, rent, heat and cool a space to pack in, and pay someone to manage all of the packing and shipping operations. So naturally the cost to get an order isn't going to be what it would cost you to do it on your kitchen table. Also, the package doesn't ship until you log in and pay your invoice, which you did. We have no way of charging you automatically for shipping. If it was "already shipped" then you voluntarily paid the shipping. I'm sorry you didn't have a good experience, if you would like to pick up next time or have another company pack and ship for cost then please just let us know before you pay your invoice.
GareyCanton, GA
Aug 29, 2024
bobbieSacramento, CA
Aug 29, 2024
KelleTransfer, PA
Aug 29, 2024
PatrickLeicester, GB
Aug 29, 2024
MarkPalm Springs, CA
Aug 29, 2024
KentLeesburg, VA
Aug 10, 2024
RolandOrchard Lake, MI
Jun 28, 2024
Shipping needs work
They shipped this gun to my FFL and failed to label it with my name. This left my FFL dealer guessing who this gun was for once it arrived at his door.

Burns Auction & Appraisal LLCJun 28, 2024
Hey Roland, sorry to hear this. Our policy is to put the buyer's invoice in each package we ship, and we do this with every package. Were you there to unpack it to confirm the invoice was not in the package? Or could it have been disposed of accidentally at the FFL. We also write your last name on each and every box in large block writing up in the corner of the box. Did you get a chance to look at the box at the FFL? Thank you, Adrian
RichardOmaha, NE
Jun 25, 2024
RichardMaryville, TN
Jun 24, 2024
JeremiahColumbus, OH
Jun 24, 2024
AndreasFritzens, AT
May 24, 2024
AnthonySwansea, GB
May 22, 2024
shipping a joke
first and last time, shipping for a shoulder patch no more than an ounce 35.79 dollars and been shipped by usps not accceptable and when it arrives and i check, in house shipping not send it out to another firm and then they send it to usps?, pay for the item on clover pay and then have to pay again to shipping saint and they dont tell you, it went to spam box, will never never use again and i use live autioneers and many auction houses on here and never have i this kind of service and the patch has still not turned up paid april 30th and now 22nd may and patch is still in usa/chicago, i will be getting in touch with live autioneers and putting formal complaint in, a, in house shipping but use 3rd party b, shipping costs for a shoulder patch 35.79 dollars and using usps c, communication

Burns Auction & Appraisal LLCJun 28, 2024
Sorry you had a bad experience Anthony. I'm not sure I totally understand what you have written here but I can say that overseas shipping is expensive.
StevenPhiladelphia, PA
May 18, 2024
GeraldLake Worth, FL
May 18, 2024
TeresaDecatur, GA
May 11, 2024
Great Seamless Experience
This was my first experience with Burns Auction, and it won't be my last. Everything was handled professionally and clearly. My items were well-packed and arrived perfectly. Outstanding service!!
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