Bidder Reviews for Ralph Fontaine Heritage Auctions Inc. (236)

Professional, honest and good communication.

Absolutely top of the line auction house. Great people completely professional. Great experience

Accurate and reliable

I purchased an antique horse painting online and it is beautiful! Very happy with my purchase and the description that the Ralph Fontaine Heritage Auction House provided.

One of LiveAuctioneers best houses! Great communication, Fast to Send, Highly Recommend, Would do Again!

I have said many times, you cannot go wrong buying at Ralph Fontaines Auctions. Items are well described and his pickup is always easy. Staff is very friendly and helpful. I have been doing business with Ralph for 30 years and my customers always buy up items I purchases there!

As a longtime customer, I have grown accustomed to an overall uncomplicated and positive experience with this auction house. The owner is personable, friendly and a pleasure to do business with. As a dealer, I always do well with what I buy there. AAA + + +

Always on the hunt for decoys carved by a family member. Thrilled to find one up for auction and be the successful bidder. Packaging was excellent and am very pleased with the entire process!

Have been buying odds and ends from them for a few years now. Friendly, efficient and always a pleasure to do business with.

Mr. Fontaine has been so kind in working around my personal issue to accommodate pick up. This is my first time working with this auction house but I am so grateful for his understanding and would absolutely recommend his business to anyone as he is responsive and available.

GREAT AUCTION HOUSE

Everyone I had contact with with this purchase was very polite and helpful. My item had to be shipped across the country and it was great because my currier happened to know Ralph personally so they were able to hold my auction win until she was in the area to pick it up. I appreciated the entire process.

Frequently I pick up crystal items that have nicks that were not mentioned but not here. Every piece was in perf ct condition and the auctioneers were very understanding when I hit traffic. Will bid again!

Great items, honest and transparent listings, very responsive, just a great place to be part of the auction experience!

Overall very satisfied with the purchase and shipping

I always try to get somethig at his auctions. The very best quality and so wonderful to work with. Ralph will go out of his way to make it all a work for you. He has met me on his days off just so that I can pick up on Saturdays. Thanks again!

Eclectic, fun, reputable Berkshires auction house

This is a very well run family operation. All of their employees love helping and working with the customers to make sure it's a wonderful experience, and it always is. Ralph is always willing to make it all good. I have called him and asked if I could pik up my items on a saturday and this is when he's closed, but he always says yes I will open up and help you out. I alway try and get something. Top qualtiy its for sale. Just take a look and you will see.

After pointing out that the piece of furniture wasn’t stable and needed to be fixed, I was given a partial refund. I did ask a question about the specific condition days before bidding and no mention was made about the item needing to be stabilized due to three joints having come loose. Also, the item was covered in dust when I arrived to pick it up, which surprised me. I’d have presented it differently, but that’s not a big deal for some people I guess. In the end, I give them credit for doing what’s right, but I wouldn’t have bid if I’d have known the furniture needed to be repaired.

I contacted the auction house several times by phone before placing my bid. My calls were returned, usually within minutes, with accurate information on condition, shipping etc. The item I purchased was quite heavy. The staff were more than helpful with loading the item into my vehicle. Great experience all around.

When my chest-on-chest was delivered it was more exquisite than in the online photo's. Mr. Fontaine was more than accommodating with the delivery and made the process a pleasure. The delivery man was a real gentleman. This was the best exerience that I've had with any auction house!

Easy online bidding, items ready for pickup the next day, overall excellent experience.

Item as described. Excellent customer service. Smooth pick up. Audition staff vey helpful!

I have bought from them before. Always easy to work with. Also nice people.

Item as described, answered all pre-auction questions and post-sale follw through. Would recommend and will do business once again in future. TS

As always items are better than picture and described. Staff is very friendly and helpful. The only regrets I ever have at this auction house is that when I see the merchandise I did not buy more. Because like I previously said, Ralphs Merchandise is always in top notch condition and accurately described.

There was deficulty with a private shipper. Ralph is a stand up guy. It took 30 days for a positive resolve, Ralph stood for his house every days until it was solved. Technecially it was NOT his responsibility BUT he stayed until it was delivered. YEA Ralph

Ralph and his team were extremely easy to work with. Payment, Pickup, and communication were all top notch. Would certainly do business with Ralph and his team again. They went above and beyond and met me in bad weather and assisted with packing the table. Highly recommend!-Henry

Pickup was delayed by getting COVID. I let Mr Fontaine know and he graciously held onto the chair until I could pick it up. He was very helpful with loading the chair. Great auction house!

This was my first purchase from Fontaine's. I have nothing but highly positive things to say about my experience with every aspect of their operation..... Great merchandise, and very customer friendly. Thanks very much.

Items were as described. Quick responses to my inquiries. Easy flexible pick up. Highly recommend them.

Nice item and easy transaction. Very accommodating with pick up times. Would do business with this seller again.