Bidder Reviews for Papps Family Liquidation (382)

1st class dealer

20 % surcharge and shipping charge way too expensive.

Had an issue with and they refunded my funds immediately. Great Auction House.

I have won three items from Papps and all have excellent experiences, from the bidding, through payment and delivery.

I have bid on many items and won a few. All of my experiences with Papps Family Liquidation have been excellent. I will definitely be back for more auctions!

A pleasure to deal with. Pricey on shipping within LA County pricey.

EVERYTHING PERFECT, ITS BEAUTIFULL

Nice items, won 2 items, which were sent separately via 2 shipments. Messages were returned promptly. Would buy again.

Thrilled and beyond the galaxies with our purchases from Papps Family as always!

The Papps jewelry from the auction appeared expensive on the listing but some of the packaging per item wasn’t quality’s shipped. Two $100 necklaces were just wrapped together in bubble wrap instead of each being in an individual box to be given as a present. The other 4 items were all boxed including a silver dollar but not my necklaces. I had to contact them to get the order and it did ship after a second call. Know ahead of time about the packaging and shipping. They did a good job with the ring sizing me me.

Item delivered quickly, packaged well to prevent damage. Will bid with Papps again!

I think the estimated price quoted is much higher than it should be. The sapphire ring looked like a $10 ring from store. The necklace was great and two tone diamond was not impressive. My jeweler had a similar ring which I cold buy almost same price as I bid. It took much longer to receive my items as I expected.

Quality good

I bought two diamond items from Papps and asked for them to them to be shipped within the US which they told me was done. I received only one of my items and then received an auto response saying I had been refunded for the other. But Papps did not notify me that they were retaining my purchase. When I asked where my second item was they told me it had been shipped when it clearly had not. I was panicing thinking it had been stolen. I then asked again about the refund and was then told they had NOT sent the second item because it did not pass their quality control. Why are Papps putting up items for auction that are below quality? Surely they should do their quality control before sending the item to auction? Why did they not inform me immediately and apologetically that my second item had not been shipped and why? Why did it need me to chase them-this is poor customer service on some high cost merchansie. This was my first ever auction experience and it was not very encouraging I have to say. I don't think i will use Papps again. THey have subsequntly apologised and offered to make alternative suggestions but as I had to be the proactive one and point out their mistake, I would be wary about purchasing high value items from them in future.

Could have had a better description chain was so small only a child would be able to wear it.

Wonderful place to bid on a very helpful staff

Pappas delivered every item quickly and in great shape.

From beginning to end, Papps Family Liquidation exhibited integrity all the way. Phone conversations were warm but professional, and all issues were addressed in a timely fashion. Ideal transaction

Special piece to add to my law enforcement memorabilia.

If someone wins a bid you should at less send a courtesy email

My item was awesome and very happy with Papps Family Liquidation.

I purchased a diamond solitaire ring at one of their auctions. The shipping cost from their location to New York was $39.99 which I felt was excessive. Their information re: shipping states the rates are based on item value, which can vary greatly. Other auctions I bid on have flat rates for jewelry which are clearly stated. Usually a ring will ship for $9.95 which seems reasonable. William B.

Very responsive on via phone. Shipping is slow.

Had to call and ask where my items were. They said they just happened to ship the same day I contacted them two weeks later then what they claimed it would ship. They did protect product well.

I paid over $1000 fo a man’s ring. The description of the jewelry DID NOT mention that the maximum size available is a size 9. I am not an unusually large person (6 ’ 200 lbs); my ring size is 11.5. If I had known the seller’s size limitations for that piece of jewelry, I never would have bid. The ring is useless to me.

Ugh