Bidder Reviews for Langston Auction Gallery (448)

Unfortunately, we have no control over the shipping. As stated in our "Terms of Sale", shippers are independent from us; therefore, we are not responsible for shipping issues. I did forward this message to the UPS Store and was told that shipping issues could be addressed directly to them, so please feel free to contact them with your dissatisfaction about the shipping. I searched through all of our emails and do not have any from you in reference to shipping releases, so you must have called to release your item. When we are told to release purchases for a customer, the items are placed in a specific holding area for the UPS Store to pick them up in the order that the releases were received. As for the condition of the item, there were seven photos of the sconces that you purchased (front, back, sides, top, etc.) on our website. They were described as a "Pair of Gilded Bronze Sconces. 13" H "without any condition stated. I'm not sure how the photos were different from the item, other than possible lighting issues which is not a condition issue. Please remember in the future that emails or phone calls are always welcome for additional condition information on items prior to the auction if you are unable to preview in person.

As I stated to you on the phone, we didn't answer your email on Sunday because we do not work on Sunday and are not in the auction house to be able to give condition reports. This auction was posted online for three weeks prior to Monday, the date of the auction, and we feel that we give plenty of opportunity for our customers to request condition reports or additional photos. If a buyer does not receive a condition report, they must buy using their own discretion and pay accordingly. We do not answer condition report emails AFTER the item is purchased. If you had needed further information after you had made your purchase, you could have contacted us before your shipper picked your item up and we would have been happy to help you, as I told you on the phone. I did apologize to you, but I can't help that you sent the email when we don't have anyone to answer it.

I'm terribly sorry that you are unhappy about the shipping of your $10.00 metal sundial that needed to be shipped to Oklahoma. We state very clearly in our terms of sale that we do not have in-house shipping, so ALL shipping is handled by third party shippers. If you are unhappy with the cost of shipping, you should write a review on the shippers website. We have no control of the shipping cost.