Bidder Reviews for Roland NY (1,003)

No

Outstanding service. They have it down. My print was of such quality. These folks are the best. Keep it up.

Danielle satisfied a concern we had with the pick up/delivery. She handled the situation professionally, efficiently and kindly. We were most impressed. A very trustworthy auction house. Bid confidently that your purchase will be as described and guaranteed.

The auction house had recommended a shipper, we trusted them. The delivery guy ABSOLUTELY did not care about the item. It got to us broken, not as in picture. Delivery guy said "What do you expect, you bought it online?" The auction house did not agree to pay for a repair. It is a disaster. I love the item. It is a gorgeous vintage furniture that it unnecessary damaged now.

Very satisfied with everything about this transaction. I would definitely bid with them again.

A very interesting array of items, and my piece was well packaged and quickly shipped!

My item was as pictured/represented. Roland went above and beyond to assist me with delivering of my item. Thank you!

Thank you for always having such interesting items up at auction...

This auction house has beautiful original artwork at very reasonable prices!

On-line bidders particularly of small items, unanimously agree that having to deal with an auction house that uses 3rd party shippers after the sale is the # 1 reason they refuse to bid with a house that does so. Auction houses that offer in-house shipping as a courtesy service, understand that in keeping packing and shipping costs low they increase bidder confidence which translates into higher bids per item. 3rd party shippers are profit driven, without any incentive to be competitive, as they inherit bidders with little choice, but to use them. Even when an auction house lists several options, shipping quotes alway turn out to be around the same. My business ships a lot, so I can accurately estimate what it will cost to pack and ship a small box. Without exception, when an auction house packs and ships, my estimate will be in-line with their actual cost. Equally so, the quotes from 3rd party shippers will always be two to three times higher. So, the easy solution is to avoid auctions that don't ship in-house, right? Except in this case, Roland included a line on each item's bid page stating (possibly by in error) that they ship and costs will be added after sale. I sent them two messages through Live Auctions DM, but got no reply, so I finally requested quotes from their two shipper recommendations. The first returned a quote of $180 for a 10 x 12 x 6 box of items with a hammer value of $225. In fact, the shipping cost of $68 I ended up paying was only achieved after haggling with that shipper, who first quoted something in the high $80 range. I finally heard back from Roland, who state rather matter-of-factly they didn't handle shipping (which was indeed in their buyer's agreement, but was also different than stated on the bid pages. Adding insult to injury, they offered to consign the items for me at a commission of course... Draw your own conclusions.

Good communication!

GREAT AUCTION HOUSE TO DEAL WITH

Roland Antiques is by far the best auction house with which I have done business. They have interesting items that are always exactly as described. I also am very impressed by the respect they give to everyone. From the client to the workers, to the positive way family members speak about each other, this place is a class act.

Seamless payment method and I was provided a list of shipping companies.

Excellent transaction and service. Knowledgeable specialists.

A nice smooth transaction

Roland NY went "above and beyond" to resolve a shipping issue for me. I was having trouble locating a shipper that was able to ship one of the items I purchased, and Roland NY stepped in and offered to take care of getting the item shipped to me. I am most appreciative for their willingness to get the problem resolved! Their lot descriptions were accurate, and the photos further enhanced the written descriptions. The packaging was excellent, and the shipping cost was very reasonable. All the items arrived looking just like their photos. I am looking forward to future auctions with Roland NY.

very poor experience

1st time at this site and I couldn’t be happier. Items as described. Look forward to the next auction

no

This is my second time bidding with Roland NY and they always have a great selection of pieces at reasonable prices. They have a connection with the local UPS and it makes it very easy for shipping and pricing. They do an excellent job of shipping as well. Love it!

I have been bidding and winning on lots from this auction house for some time. Staff is super helpful, a truly great place to buy. Have referred many friends to this auction company.