Bidder Reviews for Roland NY (1,003)

Wonderful items and great customer service!

Fine in all aspects.

Thanks for responding to questions. I love my purchase!

i deal with many auctions; without any hesitation, ROLAND is the best of all. reliable, trustworthy, helpful and protecting their customers in anyway possible

Accurate photos, descriptions and customer service. I never miss an auction with Roland!

My contact with Roland NY was professional and courteous. I would attend future auctions with them.

Roland were very helpful & understanding with a delayed pick up due to overseas travel. Always a good experience here.

I won the item on 16 Jul 22, and received an invoice from liveauctioneers which had no shipment data and a tax of $47.53; I called Roland and they told me that an invoice with shipment info would be emailed on 18 July; I received the invoice (which had no tax charge) and paid it; I received the item on 26 July; but I then went back and found that in May 2022, I got two items from Roland and that I paid liveauctioneers a tax charge of $129.38; why does liveauctioneers charge me a tax and not Roland Auctions, New York??

The auction house is fine, the offerings of the auction were very nice, and it was pretty easy to communicate with the auction house. I KNOW it's not specifically Roland's job to get my purchases to me, but because of the unavailability of in-house shipping and the very limited external options, I had to pay many times the purchase price of my items to get them delivered, effectively erasing any price advantage of my purchase. They were small, flat items, and I'm still not clear why it cost so much to have them shipped. So I'm likely to pass up future opportunities to bid with Roland, just on the basis of the unfortunate fact that shipping costs are not competitive, and do not seem to reflect the true cost of packing and shipping. I'm sorry I can't leave a 5-star review. I think an auction house that markets to out-of-area customers should be encouraged to partner with customer-friendly shipping agents.

highly recommended

Was very pleased with the service and the item.

It's not worth the money.

I don’t know if it’s a scam or just bad customer service, but I have never received this item and went through their own recommendations on UPS shipping. I have no proof this was ever delivered, and even getting a tracking number took multiple emails and calls to all parties. Do not use this auction house … even though I paid insurance on this item, they are not helping in filing a claim as the site does not process. Basically … it’s a scam imo.

Could be a liltle more honest in descriptions, remember were depending on honest detailed descriptions!

Roland and the shipper I chose were both professional-the problem lay with the shipping company itself. The home office of the shipper was 1 appalled at the delay and the reasons stated for it and 2 instantly active in solving the problem.

Roland is an exceptional seller and goes above and beyond for its customers. Bid and buy with confidence.

Could not be more pleased... terrific packaging!!!

Excellent experience. Could not have been any better.

I have dealt with Roland on a few items and have always found it to be a great experience. Wonderful items that are accurately listed.

Excellent item, shipping and service-THANK YOU!

Grade A in all aspects of transaction. Will not hesitate to deal with them in future

Very accommodating and personable.

Roland did not give an accurate description of the merchandise, hence, I am attempting to return it. I would like a full refund and a return prepaid shipping label, no charge for repacking.

As always, Excellent all around!

ROLAND AUCTION moved out of their decades-long NYC home to Long Island’s Gold Coast and has only gotten better with their selections, service and professionalism. A family business, ROLAND’s has a reputation second to none. Their WORK is a labor of LOVE.