Bidder Reviews for Hess Fine Auctions (166)
TOP RATED
4.5 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1-50 of 166 Reviews
All Ratings
Highest Rated
BarryBeverly Hills, CA
Jun 01, 2024
JamesVestavia Hills, AL
May 15, 2024
DewightRichardson, TX
May 10, 2024
JamesMerritt Island, FL
May 09, 2024
Great customer service
After the Post Office lost my check they were very nice and waited for a replacement to be mailed. Thanks Rachel! The coin arrived and it was well worth the wait. Great experience
AmileeHouston, TX
May 05, 2024
the experience was great. The bracelet was shipped in two boxes, so it appears to be a book box.
You can trust the auction house for giving a correct description, and the shipping was perfect!
malvinaStaten Island, NY
May 05, 2024
CristinaWilmette, IL
May 05, 2024
ArnoldLakewood Ranch, FL
Mar 24, 2024
GeneFoster City, CA
Mar 23, 2024
You can trust their descriptions
Jeff and Katrina are 2 of the best experts on a lot of items and I have been dealing with Jeff since 1976 just outstanding people who stand behind what they sell
WilliamMontgomery, AL
Mar 23, 2024
JosephNew Port Richey, FL
Mar 04, 2024
RichardOrange, CT
Feb 28, 2024
ChristopherMiami, FL
Feb 27, 2024
TurnerCharlottesville, VA
Feb 22, 2024
Wonderful Purchase!
I bought this sterling pitcher sight unseen. It was exactly as described and we were pleased. Arranging payment was confusing, but didn't affect the outcome of our purchase. Wish every auction house used a standardized payment and shipping policy and that Live Auctioneers had a telephone number for customer support. Thanks for a great purchase!
MichaelHanford, CA
Feb 05, 2024
LarryMiami, FL
Jan 24, 2024
AdelDoha, QA
Dec 23, 2023
TamaraYampa, CO
Dec 23, 2023
BarryBeverly Hills, CA
Nov 25, 2023
JohnToronto, CA
Nov 25, 2023
StephaneSylmar, CA
Nov 14, 2023
Great auction house, honest, responsive.
They are responsive, don’t tack garbage fees and their items are properly described.
RyanCorona, CA
Nov 08, 2023
Beware of hidden fees
Beware of hidden fees that you will only be told about once you purchase an item. Hess is too busy to take your call and won't work with you in any matter to resolve the issues. Not recommend!!
Hess Fine AuctionsNov 10, 2023
Sir this is categorically incorrect and unreasonable. Our contract terms are clear and you agree to them BEFORE your bid is placed. You seem upset about the disclosed credit card fees charged, which you agreed to. Before the invoices where created your got a "Victorious Winner" email that gave you five (5) separate payment methods that did not have any credit card fees. We do this in an abundance of fairness a day before invoices are generated. You did not avail yourself of any of these alternative payment methods. The shipping calculator was in the auction so the shipping costs should not be a surprise but again you had the opportunity to choose an outside shipper. You did not avail yourself of these outside shippers. Sales Tax is governed under Wayfair V South Dakota and is collected and remitted by the platform and agreed to when you joined. We sellers have no control over your States sale tax laws. It is true that after you paid with a credit card and received the item properly packed, insured signature delivery you wanted to renegotiate the terms, and we explained we could not. I am truly sorry you where unaware of the contract terms that you agreed to but this is not the fault of the seller.
DavidYatesville, PA
Nov 06, 2023
ArnelSeattle, WA
Nov 04, 2023
WarrenLouisville, KY
Oct 22, 2023
PGermantown, TN
Oct 16, 2023
HildaPalm Coast, FL
Oct 12, 2023
MichaelSt Pete Beach, FL
Sep 09, 2023
JeffreyMeridian, MS
Sep 09, 2023
MartinTrois-rivières, CA
Sep 09, 2023
StephenTracy, CA
Sep 09, 2023
LynnBoynton Beach, FL
Sep 09, 2023
JohnCedar Park, TX
Sep 09, 2023
SusanleeEast Sandwich, MA
Aug 28, 2023
Everything as I have come to expect from Hess!
Item was shipped immediately and arrived in great condition. A great transaction.
JosephNew York, NY
Aug 06, 2023
A very helpful staff and a rock solid experience.
Everything came off smoothly from bidding to payment to shipment. This was a very good auction experience.
HowardMedina, OH
Aug 05, 2023
JosephNew Port Richey, FL
Aug 05, 2023
RolandOrchard Lake, MI
Jul 07, 2023
A month to ship a watch??
I won the auction for a Rolex President 19018 OysterQuartz 18k Gold Factory Diamond Day Date mens watch on 6/10/23. I paid it promptly the next day and paid them for the shipping. I love an auction house that does their own shipping as it streamlines the whole process and Hess Fine Auctions does this. Weeks went by and no watch or tracking information. An email to them was answered promptly and told me it takes "a while" for them to get all the shipping done. On 7/7/23 my watch finally arrived, but a month to ship a watch?? This was an over $13, 000 item. That was really disappointing. I do love the watch, but hated the wait.
AlfredoSpotsylvania, VA
Jul 01, 2023
Thomas A.Köln, DE
Jun 09, 2023
KarenBrooklyn, NY
May 16, 2023
Great! This is a wonderful place to bid and buy from.
received a fabulous Kurt wayne ring and it was perfctly described
Hon LeongPortland, OR
May 13, 2023
StaceyCambridge, MA
May 13, 2023
EricSouth Gate, CA
Apr 10, 2023
AlexanderSalzburg, AT
Mar 07, 2023
RickNew York, NY
Mar 04, 2023
JaysonSun City Center, FL
Feb 19, 2023
Absolute morons
Texted several times I was coming to pick up the items and pay with check. Never got an answer so texted again the next day and got the same non response. Went the next day and picked up the items and paid with my check. The very next day I noticed my credit card also had been charged so I looked on my receipt and there was the credit card charge for 17 dollars and some cents. Called them and they apologized but said they couldn't do anything about the 17 dollars. DON'T use this auction house. They are big-time rip-offs.
JohnLogan, OH
Feb 04, 2023
Super high Shipping Charges
It took over 2 weeks to get it shipped and charged $60.00 for a single item.
Hess Fine AuctionsFeb 06, 2023
Hello John, I completely understand you point of view and am working with our shipping department to improve matters. Our January sale had a disconnect and steps are in progress to increase output. Additionally, I have provided a breakdown of the cost of shipping for you purchase, so that you have a better understanding of what you purchased.-Item Price: .-Package Dim.: 14 x 14 x 14-Weight: 17lbs (Dimensional Weight)-Base Postage: $34.50-Packaging: $2.16-Handling: $11.84-Insurance: $11.50-USPS Tracking ®: $0.00-USPS Tracking ® Electronic: $0.00-Total: $60.00 Sincerely,-Brandon Peck Auction Coordinator Hess Fine Auctions 1131 4th Street North Saint Petersburg FL 33701 727-235-0359 brandon@hessfineart.com
JasonIrvine, CA
Feb 04, 2023
NEVER RECEIVED MY ITEM!!
NEVER RECEIVED MY ITEM!!!.... no one ever get back to me on my status of shipment but did infact auto charged me.
Hess Fine AuctionsFeb 06, 2023
Hi Justin, oda You are correct, this is completely inexcusable. Though, I did reply to your January 28, 2023 02:34 am EST message on January 28, 2023 at 01:48 pm EST and copied our shipping department to take action. Though, it is very apparent the message was not received. As such, we are putting measures in place to prevent a disconnect such as this from happening again. Your purchase will be shipped today, 0/06/2023. I apologize for the inconvenience and hope that you afford us the opportunity to better serve you in the future as a store credit for the shipping charges are now available to you. Humbly,-Brandon Peck Auction Coordinator Hess Fine Auctions 1131 4th Street North Saint Petersburg FL 33701 727-235-0359 brandon@hessfineart.com
LindaSimpsonville, SC
Feb 04, 2023
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