Bidder Reviews for Freeman's | Hindman (1,547)

Excellent customer service, thank you Grace

Love hindman.... amazing finds. Super courteous staff..... class act operation. This time some hiccups with pick ups that were a little inconvenient but that was an exception. (Told all items at warehouse so scheduled one pick up at that location... picked up 1 item but told others were at main location when the couldnt find the rest of the product. Went there... got one more but then sent back to warehouse to get other afterall. Put delivery driver behind sched and cost an extra hour not planned but staff apologetic of mix ups and did truly feel bad.. I know going thru move so these things happen.... we all have bad days. It has never happened previously so it's all good now. Otherwise.... Hindman remains a true shining example.

The vintage Lalique piece I purchased was accurately described in the original . Very pleased! Hindman staff was excellent at responding to questions and concerns. My only disappointment was with the UPS store they refer to. I originally phoned and spoke to someone who handles auctions at the UPS Store. I phoned back to make payment and no one knew who the person was. Learned my call was transferred to an off-shore UPS call center. Apparently this is a very large operating UPS store in Chicago. Spent 30 minutes trying to reach the UPS store auction coordinator who it turns out was not there at the time. No problem, I understand that people may not be available, but please do not forward calls to a call center who just amplified the poor customer service. Spoke to another team member at the UPS store the following day. He was friendly and helpful. Paid shipping fee of $100.00 which was definitely high, but gave specific instructions on packing. One of which was too please be careful not to get any shipping tape on the original (perfect condition) Lalique which was to be bubble wrapped. Well the bubble wrap missed a coverage area where tape ended up on the which caused a tear. Also, I requested that the piece be shipped in one solid UPS . Instead they taped two smaller UPS boxes together to create the larger . Fortunately the item arrived safely. Important to share information about shipping experience since hopefully Hindman will share this feedback with the shipper. Most important was the accuracy of Hindman's description and customer service where they excelled. Highly recommend Hindman.

I give Hindmams two thumbs up. I will buy through them again the next time they have that next special item. Many thanks.

Beautiful print, fast shipping-many thanks!

Honest with good descriptions!

Every time we participate in an auction at Hindman it ends up being a great experience. They are organized and ready to assist every participant equally-attentive, professional and prompt. We have used UPS Store 3878, and between the two of them-pick up, shipping and delivery have been exceptional. We always look forward to their art auctions and the offerings they have. It ever so satisfying and a great way to build an incredible collection.

Excellent Service

all good

Cordial, quick to respond and were accommodative to my changing ability to physically pick up the items. top notch service.

Items shipped promptly and in great condition

Great auction house. Excellent service and beautiful items

Great experience with Hindman Auction.

Hindman did not include the framed dimensions of the works I bought. I emailed them and asked for the framed dimensions, but they did not respond. Shipping costs ended up being much higher than anticipated as a result. In terms of payment, Hindman added a number of surcharges to the bill that I have not encountered with other auctioneers. Overall, a disappointing experience with an auction house I once thought highly of, and more expensive than expected.

I am very pleased with my purchase experience.

Responsive and easy to work with. The collection was excellent for the auction-they have unique and rare pieces of art. The auction house commission is somewhat high compared to other auction houses.

As a new bidder I found that 1) not knowing that bidding prior to "Live" bidding doesn't really matter, 2) that not all ITEMS will have shipping and that bidder must make said arrangements (if shipping isn't part of the price listed on the invoice). Just some newbie mistakes.

I paid this item already but the auction house still marked Open Dispute. What's going on?

I asked for added photos on an item and I was sent exactly what I requested-so I could bid in confidence. Excellent Auction House!!!!

Not happy with tight packaging

Items were as described and they answered my questions. Shipping was done well and my items arrived well protected.

Great people to deal with professional group love this Auction House

We love the lots we won and we're looking forward to the next auction. The shipping process was exceptionally well done, thanks to Julie at the UPS store in Chicago.

fake items they are in together with other auction houses to rip people off

Excellent experience with Hindman's-Staff are always helpful! Great auction house. I'll definitely shop with them in the future.