Bidder Reviews for The Benefit Shop Foundation Inc. (2,665)

Great items.

Not a place for buying. A place for shipping over charging & excessive shipping fees. We called & no return calls or emails. They don't care. re sold our items & never issued us a refund.

This was my first experience picking anything up from The Benefit Shop-a drive if more than an hour from my North Jersey home. The man whom I approached about where my items were said "We never should have allowed you to bid in this auction." He said they two years ago, I bid in two items in a Benefit Shop auction and never paid for it picked up my items. I said that could not be correct. He insisted that I was sent multiple emails about it but never responded. Again, I said that's not possible. I said that I buy from LuveAuctioneers auctions often and I have a perfect rating. He kept digging and said I had two accounts in my name, one of them created with an email account that I pointed out was clearly invalid. (It ended ingmaol.com) it was this account that his organization had repeatedly emailed. Instead of apologizing for benefit shop's error, he insisted that only I could have created that invalid account and that the entire issue was my fault. He said the only way I could get a black mark off my account was to pay $45 for the long-gone items I never picked up-which were not even items I would have ever bid on. Eventually, he said that he was gonna kill the phony account, but they he was transferring the unresolved payment to my correct account. On top of this, he did not retrieve my items, the way most auctioneers do, but just pointed me to two numbered areas, where I had to pick through a lot of stuff yo find my items. I would never use this place again, even though they get very nice donations. As another unhappy customer put it, the philosophy here seems to be "The customer is as always wrong." As someone who buys a lot in online auctions, I had to say that I found the attitude at this place absolutely shocking. Terrible, terrible experience.

Always a smooth transaction with super helpful staff

Easy to access, helpful people, fabulous selection, something to please everyone!

Will by again!

UPS Store # 0306, which was one of 3 shippers recommended, is a wonderful shipper to use. AJ bent over backwards to save me money.

Thank you for the lovely items you offer to the public... I've won a number of items and have never been disappointed.

I felt that the shipping charges were too high so I probably won't use this auction site again. Thank you

I've bought a few items here and recently picked up the latest auction round. Items were easy to find in warehouse and as described. All in all, I've been happy with everything I've won at The Benefit Shop Foundation auctions.

My main problem with LiveAuctioneers has to do with shipping. With some auctions the cost of shipping is way out of line and difficult to arrange. Each auction company should have an in house shipping option with a way to calculate the cost. This opinion deals with small size items.

Beautiful christening gown and bonnet. Baby coat is wool and one of the first I have seen. Shoes were adorable.

A must review of item … fabulous auctions!

I donated the 27 postcards I won back to the Benefit Shop. I did this because the company that provides mailing services for the Benefit Shop wanted to charge me 95.00 dollars. The Benefit Shop expressed no concern regarding the exorbitant mailing cost. I asked that its staff mail the postcards for $25.00 plus cost to mail, but I just received a reference to its Terms and Conditions. No I get notices from the Benefit Shop on upcoming auctions and I did not consent to receive the notices,. I donated the postcards back to the BS.

Items were packaged very well and arrived in great condition. Definitely The Benefit Shop is highly recommended.

The Benefit Shop is a great place to find unique items.

When the piece of art arrived it wasn't a lithograph. It was cheap print from the Philadelphia Museum of Art. It was so new the paper had a shine.

Stay away from this place. They receive donated item and add 29 % premium to the order. They don't ship so you have to use an outside vendor. I paid $27 for shipping of the 6 page brochure via post office. Rip off. Seriously stay away from that place.

This auction house lacks both honesty and integrity. When presented with a material error in their lot listing, they refused to accept responsibility. It clearly listed a quantity of 6, but they only had a quantity of 2 available. The price paid was not reasonable for a quantity of 2 and would never have been bid as high. In my fairly vast experience buying at auction, this house stands out as one of the worst I have had the pleasure to work with. Because they only accept wire transfers for invoices over $1, 000 there is no recourse. That alone was a red flag. Never again, and you shouldn't either.

Very positive experience. Love the lamp. Reasonable prices.

Almost free to buy but 1200 dollars to ship it. Feels like a total scam. Don't buy anything from this auction house unless you can go across the country and pick it up yourself. The shipping costs are insane. Not even close to realistic.

They DO NOT SHIP!!! and shipping cost is INSANE if you arrange shipping using agents provided by them! Management is terrible. They even can confiscate your items if you do not pick up them on time. This business dishonest and should not be exist! Pure scam!

Always a great experience and joy, when working with the benefit shop! They are professional and courteous, and very accommodating! Always a pleasure when I stop in to pick up my items

It is a good charity but bought 6 inch matchbox truck and the shipping shipping company listed wanted to charge over $40 for item (6 which i paid $13.95 Although, they were very helpful and I decided to re-donate item back the Benefit Shop

Items are always well described, prices are fair and turn around it timely. Thank you, I will be adding you to my favorites.

I’ve bought things from The Benefit Shop many times and what I like most is the wide variety of items that they have in their auctions. A treasure hunt every time and they tell you exactly what each item is and have multiple photos.

The items was even better than the picture, great auction. Process easy, shipping done well. Will bid again with Benefit Shop.