Bidder Reviews for Conestoga Auction Company Division of Hess Auction Group (533)

excellent auctioneer quick shipping items as described

Received Accurately Listed Items on Time

na

Bid with confidence. This auction house is the best, always professional, great shipping. I've purchased many times & have been happy with all my items. Perfectly described & shipped with care. Thank you!

Everything went very smoothly!

UPS Store 3230 ignored its commitment but still took my money. First, it delayed picking up my item more than a week then they tried to jack up their quoted price when they finally picked it up. I told them that I was not going to pay more and would come get the item myself if they were not going to ship it right away at the price we agreed to. They assured me they would immediately ship it and sent me 2 emails saying they would ship it on that day and I would receive it the next day. I paid them $250 but they failed to ship it on that day even though they had stated in writing that they would. Because of their failure, I could not use my item for the purpose which I had purchased it! When I called the manager to find out why they had not shipped my item when they stated they would, he was rude, belligerent and abusive. He hung up the phone on me when I asked why he would send me 2 emails stating that he shipped the item on one day if the truth was that he did not even plan to ship it until the next day. In addition to failing to ship the item when promised, the store did not provide me with a receipt. I sent an email asking for a receipt and store 3230 ignored me even though I was entitled by law to a receipt. I was forced to contact UPS Customer Service just to get my receipt. Unfortunately, that is all that UPS Customer Service did. They did not do anything to make store 3230 accountable for failing to honor its commitment to send me my item on the day they stated they would. Customer Service did not care that store 3230's failure to honor its commitment made me lose my opportunity to use the item. I deeply regret doing business with a store that is so unprofessional, abusive, and mean-spirited. Conestoga Auction Company was very kind and helpful and I enjoyed the auction experience, but there is no way they should be associated with UPS Store 3230. It is the worst experience I have ever had with a shipper after actually paying for their services!

Love conestoga auction house always a pleasure nicest people ever

Item was a statue-main figure was broken from base-not in description. Wing on horse was broken and glued in place-not in description. Item can be repaired, but not what I expected from the pictures. Still-not unhappy-it was a good buy.

The staff is always professional and helpful.

Miniature antique chest with drawers was accurately described, in part the description on the auction website, and in part the Condition Report which I requested and received in a timely manner. Photos on the auction website were complete and accurately showed the chest from all sides and angles. The shipping situation to Connecticut was less than satisfactory overall. Conestoga/Hess listed 2 recommended shippers on the invoice. I sent at least 2 emails and one phone call with voicemail message to Postal Connections asking for a shipping quote, but never received any response. So, I will not contact them in the future. I also asked the UPS Store # 3230 for a shipping quote. UPS sent an email acknowledgement response the same day, and Amanda was very responsive in providing a shipping quote in a timely manner as well as answering all my questions. I will give my shipping business to UPS in the future for any auction items I purchase at Conestoga/Hess.

Easy payment and shipping was quick. I love the item. I will definitely bid from Conestoga Auction Company again.

The picture of the table is orange as many of their items are online in their auctions but the item I received is not orange at all in fact it's brown. I am an antique dealer and a photographer and this is a gross misrepresentation of what is being sold. There's no way to post this picture of what I received in this review they won't allow it nor will they allow me to share contact information to show this picture. I find it interesting they ask you to leave a review but don't allow you to show the facts.

Not too sure I would categorize this piece as a hanging cupboard, as it was over 4 feet high and 100 lbs with legs. Shipping weight from a separate shipping source was higher than it actually was since the delivery person was able to pick it up and bring it into my house. The shipping source said over 300 lb not even close probably under 100 since I too was able to lift and I'm 130 lbs, 5'4.

great!!

Sizes totally not accurate

Easy payment, quick and safe shipment

Conestoga Auction Co. offers high quality antique and collectible items. The auctions are expedient, information is accurate, and personnel are professional.

Well run experience.

There are some great people working there. Veryyy nice too:) Can't go wrong lol:) I'm a happy man.

I am a first-time buyer at Conestoga Auction Company of Hess Auction Group and I’m sure this is only the beginning! The staff was cheerful, efficient, accommodating, and most helpful. The items I purchased were accurately described and carefully photographed so that I had no doubts or reservations on the items I bid on. This was an excellent experience! Michael, Harrisburg, Pa.

I have dealt with Conestoga Auctions for many years and have never had a bad experience.