Bidder Reviews for Willow Auction House (240)

Professional, courteous and helpful. I shall return. Thanks

Everything was as described and pictured. The auction house shipping process is smooth and comprehensive, very reasonably priced, and everything arrived safely in the time frame promised. Thank you for an exceptional experience!

Willow Auction House is very easy to work with and has high quality items at auction. The four pieces of Sumida pottery were well-packed, and the cost to get them to me was very reasonable. All four pieces are in very good condition, and I am delighted with them. Can't wait to get a look at the next Willow Auction House auction catalog to see what's being offered!

This was another good auction experience with Willow Auction House. The Sumida pottery was accurately described. and the photos were informative. In-house shipping is always a plus in my book! The pitcher was well packaged, and the shipping and handling cost was very reasonable. I'm pleased with the Sumida pitcher; it looks quite good with the other pieces that I have. I'm looking forward to the next auction with Willow Auction House.

Bought two small fragile items. Each was wrapped in a paper towel and placed in a very large box with a few plastic “pillows”. The items moved about easily within the box. If they’d used an appropriate postal service flat rate box it would have cost $8.55. Their box cost $32.17. I will not buy from live auctioneers in the future as no care was given to my purchases and the amount charged was illogical. I had no problems with the website, description, or auction house. I will return to buy items in the future if the shipping situation changes.

Purchased a desk/chair from Willow Auction House and was so pleased with the entire experience. They were extremely helpful with the shipping process and very communicative. I will definitely purchase from them again in the future.

Friendly helpful staff. Pickup instructions were clear and had all the details needed. Friendly and helpful on phone every time.

banjo clock was very nice

Very happy with transaction, prompt delivery

Nice smooth transactions.

I have bought from Willow several times and always very happy with them!

It was my first experience of purchasing from this auction house, everything was so efficient and quick. Also they responded to all the questions I asked within 24 hours which made me confident to bid with them. I will definitely use them again.

Willow Auction House was very professional and easy to work with. The descriptions were accurate, and the photos enhanced the written descriptions. In-house shipping is always a plus! The rather heavy and delicate compass was well-packed and arrived in good condition, and the shipping and handling costs were reasonable. I'm pleased with this old compass and look forward to future auctions with Willow Auction House!

Had a great experience. Billing was easy, shipping was coordinated and made easy. communication was responsive.

Good auction operation

one coin in wrong slot in coin book

great items and great service

PERFECT ITEMS, THE SERVICE WAS FAST AND SECURE, I LIKE THEM VERY MUCH!!!

Unprofessional. Difficult to deal with. I reported to the NJ Attorney General.

Willow's shipping crew is outstanding.

The lot of dolls I purchased were just as described. I am very happy with the purchase. I was worried the shipping would be insanely high. Instead the cost was SO reasonable! I felt such relief to get a fair price on shipping. I'll be back for that reason alone! Thank you Willow Auction. You have no idea how much it means to us bidders to get fair shipping costs! What a blessing! Mrs. W.

The items are as described. Setting up shipping was as easy as one email. Delivered quickly.

Auction House Willow's own packing and shipping service was a pleasure, everything went smoothly and quickly. Thank you!

We purchased five paintings from them. We received them in a timely manor and communication was good. One painting was listed as oil and is not and another was much dirtier than the picture revealed.

I bought by picture a month and a half ago. They sent me an email saying they would get the shipping price. They never did. I emailed THEM multiple times to ask what it was so I could pay it. They said it was in the shipping queue. It was. To someone else in Virginia. They said they were sorry about the mixup and would send me a much cheaper picture unless I really wanted the one I won. They said they would get it for me. Then, Christie said that was impossible because the shipping was too high. They never asked me. She did say that they felt bad and hoped I would bid with them again. I asked her, "Are you kidding me?" I have bought hundreds of items from LA, and this is a first. She got really mad at me for giving them a bad review because this was only the first problem I had with them. I am not coming back for a second problem. Unbelievable. They dragged this out for a month and a half. I guess they were hoping I would just forget about it. You really have to watch these auction companies. It's no skin off their back if you do not get your items. Sometimes I think they hope you will forget about it so they can sell it again. Maybe they did this as a favor to one of their customers? Who knows? I know I will NEVER do business with them again.

very responsive