Bidder Reviews for Willow Auction House (240)

Answers to questions were fast and complete. Descriptions and photos are very useful, and accurate. Shipping was a seamless process, and well packed and fast

$46 + for shipping was outrageous. It makes me unlikely to bid again

Willow Auction House was super easy to bid with and they shipped my winning item super fast! Being a newbie to the auction world, the whole process was easy peezy!

I'll begin by saying Willow Auction House is AWESOME!!! In addition to them having some great items, we also had a slight issue that they not only remedied before it became an issue but they also went far and above to make things right!!! They are honest, professional, and AAA + in my book and I can't wait to have continued dealings with them in the future! Thank you Willow for a truly wonderful auction experience!!!

Willow Auction House provided an overwhelming amount of auction items. So much to bid on. Condition of my winning items are as described mentioned in the profile. Willow took care of the packing and mailing, all my items where safe and secured. Very satisficed with my experience.

Great and bountiful communication. Every step of the process I was met with an email detailing my next step from the auction to payment to shipping. Will shop again if they have an item that interests me, no fear.

I like Willow Auction House and follow most auctions. Processing is easy. shipping charges are affordable. A +

Quick easy shipment and was kept updated throughout the process.... great service!

Very good auction company.

I found the team at Willow Auctions to be very helpful and professional. Christie was very easy to work with and was attentive to my inquiries. Excellent company!!

Great Company to deal with. They have in house shipping which is a plus.

Careless packing resulted in breakage of an irreplaceable work of art. Willow was nonchalant about that and did not accept responsibility. The claim process was a burden and I still don’t have my refund.

Highly recommend. Very honest and helpful.

Have bought several items from here. Love them.

Shupe Shipping LLC did the freight for this and 5 other pieces at 6 auction houses in 4 states with 72 hours 'notice and got it all last minute and to west coast in a week for an important project these guys deserve an award for logistic skills and at a very reasonable price for what was asked of them. 10 out of 10 rating

Smooth transaction & Excellent follow up. Prompt communication and very friendly contact. The in-house packing & s shipping were very appreciated. The payment online was easy. Highly recommended auctioneer

I would deal with this company again. Great experience.

Item not as described, overpacked, absurd shipping cost, still have not received an invoice, over priced auction premium for service rendered.

It was a delight to purchase two paintings from Willow Auction House. They provided prompt responses to my inquiries, and even shipped in-house. This was an efficient and seamless transaction.

There were no problem at all.

Thank you for a smooth and easy transaction and a great acquisition for my collection!

Everything was perfect: communication, packaging, quick shipping (to France), etc. Thank you very much to Willow staff.

I paid the invoice for my won item through LiveAuctioneers, so my dealing with Willow was only with the shipping of the item. It was mostly conducted through email, though I did call them to provide my credit card information for the packing and shipping. Everything went smoothly, and their shipping unit did a superb job in packing the framed print and shipping via FedEx. I would happily deal with them again.

Perfect items, easy transaction, great deal!

-I am looking forward to future auctions.

Always a pleasure to deal with you

This lot consisted of 12 ea Elastolin pieces. Shipping was about $35. The pieces were wrapped in twos and threes with no separation or padding between the pieces. There was a large amount of flaked paint rubbed off each piece from being in direct contact with each other. I will not buy from this auction house again.

The auction house provide in-house packaging and shipment services. Unfortunately, the packaging was poor and not secure. One of our spelter metal sculpture, which is very fragile, had a marble base and it was easy to detach from the statue prior packing to avoid damages. Unfortunately it was left in place and the statue was not secure properly. Therefore the marble weight created tensions on the legs of the subject and cracked both legs of the metal statue. This could have easily been prevented by just removing the marble base or to really secure the statue accordingly which was not the case. The auction house staff should be trained to pack antique sculptures correctly. It was very upsetting to see a 120 years old sculpture that survived all these years to be broken by such lack of care. Warning if you buy this type of items.

No comment

Beautiful items expertly auctioned off by top notch staff

Very accurate and easy to do business with, quality items