Bidder Reviews for Willow Auction House (240)
TOP RATED4.5 out of 5.0 Stars
150-200 of 240 Reviews
All Ratings
Highest Rated
GeorgePicton, CA
Feb 25, 2022
JoeSouth River, NJ
Feb 24, 2022
RobertCole Camp, MO
Feb 17, 2022
Beautiful antique Chinese snuff bottle
A wonderful addition to my collection of snuff bottles.., delivered promptly & exactly as shown.. I am very happy. Sincerely, REM of Missouri
StephenOldwick, NJ
Feb 17, 2022
JaimeVirginia Beach, VA
Feb 03, 2022
NicholasTroy, PA
Jan 25, 2022
CarolMorristown, NJ
Jan 18, 2022
ThadGolden Valley, MN
Dec 23, 2021
JohnCape Coral, FL
Dec 23, 2021
Maria West Orange, NJ
Dec 23, 2021
MarieArmonk, NY
Dec 17, 2021
very difficult to contact
Slow processing this item, difficult to make contact, left my "invoice Pending 'up long after the item was paid and send and received. Non responsive all the way around. waste of time and energy to get a very damaged item which was not seen or listed on Live Auctioneer.
Willow Auction HouseDec 23, 2021
I’m sorry you are so confused. We do not send invoice in LiveAuctioneers-we have our own platform. So invoices are NEVER send on LiveAuctioneers. We responded to you quickly and are not able to removed the invoice pending since we don’t use their invoicing system. Invoices were sent to you on several occasions-once you paid for your winning item-it was delivered in 3 days. Wishing you a happy holiday season.
FrancescoPolanco Ii Sección, MX
Dec 17, 2021
BriannaNew York, NY
Dec 07, 2021
Very mis leading
There was no mention of any tears in this silk Pucci top. I received the silk shirt with both sleeves nearly in shreds. The top is unwearable that's how bad the condition is. Not one mention of a tear and looks like someone took scissors to it.
GregLos Angeles, CA
Nov 16, 2021
LouisBoise, ID
Nov 12, 2021
CynthiaFennville, MI
Nov 04, 2021
KevinClinton, NY
Nov 04, 2021
Fine book and prompt delivery
I am completely satisfied with my first purchase from Willow Auction House. After I made payment, the arrangements for shipping were easy. The book arrived in excellent condition, carefully packaged, earlier than I had anticipated. I would readily work with Willow Auction House in the future.
StaceyMoosup, CT
Nov 04, 2021
Gold Brooklyn, NY
Nov 03, 2021
Great customer service
Dealt with them extensively on-phone and via email. Very courteous, helpful, and prompt. I really appreciate the way they dealt with my concerns. Extremely prompt shipping. And excellently packed with care. Item was in amazing condition. Really satisfied with its quality. All said, great experience.
JillLincoln Park, NJ
Oct 28, 2021
SusanNew Milford, CT
Oct 25, 2021
Wonderful auction house
I was SHOCKED to see a piece that was better than described. It was in mint condition and larger than ever imagined. One of my favorite pieces of all time. Highly recommend!
Willow Auction HouseOct 25, 2021
Hi Susan-We are so GLAD to hear you are happy with your purchase! Enjoy!
CraigCarolina Shores, NC
Oct 24, 2021
Great guitar and well done!
Thank you for a great guitar. I apologize for this late review. Guitar came with excellent packing and I enjoy playing it.
JasonKinnelon, NJ
Oct 21, 2021
Easy to Work With
This was easy from bidding to having my item shipped. I spoke to three different people on staff and they were all friendly.
JillLincoln Park, NJ
Oct 20, 2021
CaliLeavenworth, KS
Oct 13, 2021
Smooth purchase, top quality items.
Kept me informed about shipping progress.
Willow Auction HouseOct 13, 2021
Glad you had a smooth transaction! Thanks for bidding with us!
FrancescoPolanco Ii Sección, MX
Oct 13, 2021
happy customer!
Pedro Friedeberg Serigraph received in perfect condition!
Willow Auction HouseOct 13, 2021
Thank you so much!!! We love happy customers!!
JoeKerrville, TX
Oct 05, 2021
Professional, helpful, responsive
I highly recommend them.
Willow Auction HouseOct 13, 2021
Thank you for the review! We work hard to make all our customers happy!
WojtekWarren, NJ
Oct 04, 2021
FrancescoPolanco Ii Sección, MX
Sep 28, 2021
A pleasure to business with.
Was better then what I was expecting. Thank you.
Willow Auction HouseOct 13, 2021
Great News! Above and beyond …
denisMilwaukee, WI
Sep 16, 2021
Willow Auction House cares about the customer. The eagle that I purchased is outstanding!
Thank you for your great service
Willow Auction HouseOct 13, 2021
Thank you! So glad the Eagle has landed! Enjoy!
Sep 14, 2021
Customer Service AAAA + + + + + +
Willow Auction House Top Notch Service
Willow Auction HouseOct 13, 2021
Thank you for bidding with us! We have top notch clients!
BarbaraMadison, WI
Aug 30, 2021
CATHERINELa Verne, CA
Aug 23, 2021
Willow Auction HouseOct 13, 2021
Thank you for taking time to leave a review. We always appreciate feedback.
JohnFranklin Park, IL
Aug 22, 2021
FrancescoPolanco Ii Sección, MX
Aug 19, 2021
Great Auction House!!
excellent communication and service! Thank you so much
Willow Auction HouseOct 13, 2021
Thanks for being one of our favorite bidders!
WilliamChappaqua, NY
Aug 19, 2021
LynnPort Orchard, WA
Aug 19, 2021
Superb auction house with EASY in-house shipping!!
Wonderful auction house, easy and fast transaction with reasonably priced in house shipping which makes remote transactions 10x easier. Thank you!!
KarenNewport News, VA
Aug 19, 2021
KarenNewport News, VA
Aug 19, 2021
WilliamFort Worth, TX
Aug 18, 2021
PhilipSwedesboro, NJ
Aug 18, 2021
SabraMiami, FL
Aug 15, 2021
Mask was damaged
Face was smashed in upon receipt. Poor packing for which I paid through the nose for!! Trying to repair it as best I can. $131 to ship and the damage is bad.
WilliamChicago, IL
Jul 27, 2021
Very poor communication-Many unanswered phone calls & messages through Live Auctioneers website
After many frustrating calls and messages, my item was finally shipped & delivered almost 4 weeks after the auction close and paying for the item. I informed their rep's that if they weren't going to ship my item, to please refund my money. Shipping/packing charge was over $50 which on top of an already high buyers premium, left me feeling fleeced. "To strip (a sheep) of fleece," from fleece (n.). From 1570s in the figurative meaning "to cheat, swindle, strip of money." Related: Fleeced; fleecer; fleecing. The excuses I got were things such as "we have to ship 200 items after this auction closes" It's your business... I highly doubt I will buy from this house again... "Nuff Said"
Willow Auction HouseJul 27, 2021
We offer in house shipping as a courtesy to our buyers. Our system sends out an email the day after an auction asking buyers to let us know if they would like to pick up their items or shipped out by our in house shipping department. We send several emails out asking buyers to select an options and confirm their shipping address. We work hard to get all buyers shipping quotes in a timely manner after the auction closes. Items do not get shipped until the buyer pays for winning lots and shipping. We are very sorry that you missed the shipping emails but are glad that we got it resolved. We are happy to hear that this expensive gorgeous vase arrived with no issues. We work hard to offer reasonable shipping rates in house for a seamless experience.
SeanTwentynine Palms, CA
Jul 26, 2021
you will enjoy your experience with Willow
I continue to enjoy Willow Auction House's accurate descriptions of the items they have
Rachel Burlington, NC
Jul 21, 2021
AllanMalden, MA
Jul 20, 2021
LisaPhiladelphia, PA
Jul 20, 2021
Willow Auction HouseJul 20, 2021
Thank You! We work hard to Make everything as smooth and easy for our buyers! So happy you had a good experience with us.
William LaughlinSalem, OR
Jul 10, 2021
Willow Auction HouseJul 20, 2021
Thank you for leaving a review. We look forward to working with you again soon.
WilliamWaxhaw, NC
Jul 04, 2021
Auction House Damage
I understand accidents occur. The auction house contacted me-by email-the day before my shipper was to pick up the tall clock I won at their auction. While auction house personnel were moving the 150 year old clock the movement was extensively damaged. Beyond sad and I believe a phone call was in order vs an email. They did refund my auction payment in full but I would have much preferred to have the clock. Hopefully they learned a valuable lesson at my loss.
Willow Auction HouseJul 20, 2021
This had been moved around the auction house on several occasion without issue. Accidents do happen and we did our best to make it right by calling and emailing the buyer as soon as it happened but he was not happy. We also make every effort to go above and beyond for our buyers and consignors. Especially when we make a mistake.
View:
50
TOP