Bidder Reviews for Casa D'Aste Della Rocca (18)

Purchases must be made with awareness and comments should be expressed in good faith.

We value and encourage the advice and criticism of our customers because they help us to improve our work. However we find a review that borders on defamation rather unfair and unprofessional. The number of our employees has nothing to do with the quality of our work which is appreciated by our customers. And a family business is often synonymous with passion for work and quality. By definition an “attribution” is not a certainty and no one knows this better than a professional buyer, who should know that the customer has the right and the duty to ask for more detailed information before purchasing at the auction so to be fully aware of what he wants to buy. All our staff is always available to answer any questions before the sale and cannot be held responsible if the customer changes his mind after the purchase.

Dear , we would be grateful if you could explain your rating. We thought everything was fine but if not, your feedback could help us to improve the quality of our service. Thank you for collaborating Best regards Customer Service Office

Dear client, we are sorry for your rating. Actually credit card payment is not foreseen, as specified in the sale condition. But on the other hand wire transfer is well accepted. To give a client the possibility of a remote credit card payment we have to open a payment channel just for him with an additional administrative fee. Please consider another way of payment with no fees. Best regards Financial Department