Bidder Reviews for Fortune Auction Gallery (75)

Dear bidder, 1) according to our terms and conditions, all items are SOLD AS IS, WHERE IS, 2) we have asked you to return the item to us if the item is not to your liking only because you were one of our long-time customers, even though we don't usually offer returns. We did not hear back from you regarding the return since. In between these conversations, you kept asking for a partial refund, but we have told you we do not offer partial refunds because this is NOT eBay. We have tried to our best to work things out with you but doesn't seem like there's a way to get through to you which is quite unfortunate.

Hello , It's so unfortunate to see that you have left us with a one-star review. We have not received any emails or records of phone calls from you. You could have also contacted us via LiveAuctioneers message system and we would respond to you in a timely manner. If you have any questions or concerns, please call us at 469-345-6392 or email us at info@fortuneauctiongallery.com. Regards, Fortune Auction Gallery

Dear , Thank you for your feedback. We're constantly striving to improve our customer service. Our payment instructions and shipper's information are both clearly written on the invoice. We are always reachable by phone or email to answer any questions you have. Although we have emphasized that you needed to arrange shipping for your item by contacting our authorized shippers when you made the payment over the phone, we guess you might have just forgotten to do so. We are certain that you will have a better experience with us next time. Regards, Fortune Auction Gallery.

Hello, Thank you for your feedback. Condition reports are provided based on the bidder's requests. You are welcomed to request a condition report before you place a bid next time. If the items are broken during the shipping process, please contact the shipper directly to have the issue resolved. Regards, Fortune Auction Gallery

Hello, Our authorized shippers handle all of the auction shipping and we hardly ever receives any complaints about their shipping charges. Also, our convenience fee charge is not hidden. Everything is clearly stated in our terms and conditions, as well as, on our invoices. Please read our terms and conditions carefully next time you decide to bid with us. We do not intentionally blur any photos regarding damages. You can also request more photos on the items of your interest. We would gladly provide clear, close-up photos to you any time. Regards.

Hello, Thank you for your feedback. As we cannot emphasize enough with our bidders, if you ever have any questions or concerns about certain items before the sale, you are more than welcomed to send us any question you have regarding conditions and we can even provide you with additional photos. And in this case, you have made assumptions on the condition of the items. We are not dishonest people, we just cannot take responsibility for your assumptions. We are here readily available to answer your questions concerning the condition of items by phone, by email, and even by LiveAuctioneers directly, but we have received none. We would like to suggest you to read a section of our terms and conditions below, it will help you clarify some things: "BEFORE THE AUCTION SALE All buyers are strongly advised to inspect all items before auction as all items are sold AS IS, WHERE IS. Although Auctioneer makes every effort to express accurate descriptions and commentary given to Buyers online, in Auctioneer's catalogue, marketing material or verbal interactions, Auctioneer makes no guarantee or warranty of any kind with respect to the physical condition, size, quality, rarity, medium and materials, age, authenticity, provenance, culture, source, or historic significance of any goods. Employees, consigners, or any other representative of Fortune Auction Gallery are not authorized to provide written or verbal guarantees. Buyers must depend on their own review of the merchandise. All merchandise is sold AS IS, WHERE IS, regardless of condition, or additional review of merchandise gained after the sale. ALL SALES ARE FINAL."