Bidder Reviews for Preston Hall Gallery (183)

The client's comments, in our view, are a bit unwarranted. Nevertheless, we value his feedback so that we can improve our performance. We were in constant contact with the client until his purchase was safely delivered to the shipper. We explained via email that we were unable to provide a shipping quote (as he was requesting) but that the shipper would be able to once they were in possession of the property. His item was delivered to the shipper on January 2nd (longer than we would have hoped for but the best we could arrange given the two intervening major holidays, Christmas and New Years, and the rainy weather.) We also explained to the client that we do not have any special arrangement with the UPS Store regarding pricing. Clients pay the shipper directly for their services. We never stated that we owned the item the client purchased, simply that we had a financial interest in the property. That is mentioned in the lot description. Provenance for the work was stated in the lot description, which also plainly states that additional provenance is not-or may not be-available, nor should clients expect any to be forthcoming. If we uncover additional substantive provenance we always provide it to the buyer as a courtesy. Clearly the client is mistaken when he says that "provenance was never given for the art I purchased." It is contained in the lot description for all bidders to read. What the client seems to be having a problem with is that we have not provided any additional provenance, such as he is wanting but which was never spoken about or promised prior to his bidding. We are proud of the fact that we are rated better than 92 % of our competitors and we will be reaching out to this client to see of we can turn his unpleasant experience into a good one. He paid promptly for his purchase and we would welcome him to bid with us in the future.