Bidder Reviews for Alex Cooper (484)

Alex Cooper Auctioneers is a company that always has a variety of items for the collector. I've bid on several paintings, and I'm always pleased when I win. They are very thoughtful towards their customers, and if there is an error in the item's description, they do their best to solve the problem.

Their longstanding reputation as being a top notch auction house in the Baltimore & DC markets is well earned, attracting distinctive items as well as buyers.

Item as described, good communication. I picked up my item so I can't comment on their shipping policies or processes, or if the third-party they recommend are reliable and professional. Facility seemed well managed, professional, friendly. I would definitely bid in an Alex Cooper auction again.

Items were better than expected. Great experience with this auction house!

This auction house charges a much higher premium than others, and for that they should consider providing in-house shipping on smaller items OR choose one shipper to work with. After the auction, they send you the payment info and you can save 3 % off the very high buyer's premium by wiring the payment. Ok fine, did that right away. They send you a list of 5 shippers you can arrange shipping with. The first one I contacted never responded. The one I went with charged a fortune, but they were very responsive and friendly. There were numerous hassles throughout the process. 6 days after the auction they went to pick up my items and were told I hadn't paid for them. I received an email payment receipt from alex cooper the same day so don't know what was up with that. Anyway, they finally picked up the items a couple of days later. I then get what I thought was the final shipping price with insurance, but when it comes time to pay they actually charge an additional 3 % if you're paying with a card. Umm, ok that is just the cost of doing business for literally everyone else but whatever. I try repeatedly to pay them with an ACH payment and it will not go through. Don't know why, had to spend extra hours on that, talking to my bank, etc. Finally had to just pay them with a card and pay the extra fee. Now nearly one month later, I have finally received my items. I am totally stunned that after paying $350 for shipping for items that I paid thousands for, these people just crammed one LV inside another and then tightly crammed both inside some packing paper and shoved it in a box. I have won items from 3 different auction houses in the last month, 2 did their own shipping and one worked with just one shipper and seamlessly arranged for the transfer of items. The most I've paid for shipping for anything else was $70, and that included insurance. This whole experience was a huge and very expensive disappointment.

Awesome experience at this auction, beautiful items with outstanding clear photos.

The cupboard I received had more than a few issues and it was not mentioned in the condition report that I asked for. The door does not close properly. There are holes at the bottom of the top shelf indicating that there were attachments and there are wiring at the side of the shelf that again indicate there were attachments missing in the top shelf. A condition report which is done by an expert should indicate all flaws and missing items. I sent Doug at Alex Cooper two emails before hearing back. He wrote back and just referred me to the pictures which did not show the holes and the wiring. Also, the photos did not clearly show that the doors would not close properly. The reason for asking for a condition report is to let the bidders know all issues no matter how big or small. There were obvious issues that the auctioneer did not show in the pictures and did not refer to them in condition report, which translates into being disingenuous to put it mildly. Very disappointed in Alex Cooper and Doug who is responsible for the auctions. This was not the first time I had purchased an item from Alex Cooper. Even though I asked for a resolution, Doug was not responsive and was very dismissive. This is not how to deal with clients and this was a terrible customer service.

This may be the norm but I had never before needed to hire an outside vendor for packing and shipping. It went well but was a little more complicated than what I had encountered with auction houses that do their own shipping.

I went and picked up in person and wow what a beautiful showroom! Very professional and friendly. Everything was perfect! Recommend.

very good watch 。 five stars 。

thank you! looking in. the future for more items.

perfect communication, very good condition sculpture

They are professional and have lovely items. I just so wosh there was a more streamlined shipping process with them. I used a suggested one and it cost 240 !!! For a bracelet. I would but way more if they shipped like Leonard auction does

Rug was exactly as described. Great experience from start to finish.

This was my first on line auction. I was worried about the process. Everything went as hoped for and the pistol I won was as described. I will be doing business with Alex Cooper in the future. Robert SGM (E-9) US Army, Retired

Professional and very helpful staff.

Just as advertised-will shop with them in the future.

Absolutely beautiful sterling items and the auction house was lovely to work with.

Nice art and explain and deliver what they say, Nice.

A very smooth transaction and SUPERB antique items at a reasonable price. The payment procedure was quite satisfactory. The recommended shipper was great and the items arrived safely, quickly and securely packed.

Pictures did not don't it justice. It is so elegant and classy and has kept perfect time! I recommend Alex Cooper ten times over. Thet were extremely approachable and extremely helpful. This watch was to be a gift for a friend, but it may just be mine. I wound it and put it on just to survey it, but that was about an hour ago... can't stop looking at.

Alex Cooper is an awesome auction house that curates some incredible estate auctions and occasionally you get some incredible deals on hard to find artwork, Isn't that what we are all looking for at an auction, to find a "Diamond" in the rough and score a great deal?

Reliable auction house.

I had a pretty seamless experience with this auction house. I had an invoice address issue that needed correcting and they responded pretty quickly and fixed it so that I could pay my invoice. The items made it to the 3rd party shipper in great condition (they're beautiful!) and I'm overall very pleased and would purchase from this auction house again. Thank you!

One of the best!