Bidder Reviews for Alex Cooper (484)

I bid & won a diamond ring. Prior to bidding, I wrote them asking for the size and quality of diamonds which was lacking in the description. They responded by saying that they were too small to describe which is an unacceptable answer to give. Regardless of the size or quality, a description is always possible. As I live outside the USA, I was responsible for handling the shipping inquiry and expense. I called UPS, accepted the cost, and they in turn, requested I contact Alex Cooper to have them send an e-mail to allow them to come pick up the item. (I already paid for the item by Paypal) The lady on the phone was not pleasant or co-operative and initially, was unwilling to abide by UPS ` S request. I insisted, saying that they wanted an e-mail confirming that the item can be picked up. She finally agreed and UPS picked up the paid item andwas delivered to me. I have dealt with other Auctioneers who were much more customer service oriented, and therefore will not purchase any more items from Alex Cooper. Thank you.

This is one of the companies that don’t ship for you. Most stuff I got look docent, only one lot from the 3 or 4 lots I bided doesn’t look like 14 K gold as described. Tried to return but was declined. They did offer consignment as solutions. All in all prices are good. So if choose carefully you can find some bargains. The shipping company they recommended are responsive and efficient.

Thorough, pleasant, accurate-what more do you need!

I live in Baltimore do I am very aware of Alex Cooper. They enjoy an honest reputation and my transaction was seamless.

Items are exactly as photographed and described. Easy payment and quick delivery. Bid with confidence!

Purchased 2 rings, not as described. Initially the response and support was there. Then after goods were sent back, I was assured on multiple occasions a refund will be processed. I have yet seen a refund nor have I received any response back on my request. So I am out the goods and the money. It’s been almost a year due to shipping and anticipation of replies.

Always a great experience, well organize, and looking forward to the next auction. Thank you.

For the price I paid, I expected the pieces to be as described As is, is not a very good description and both the frames and the paintings are annoyin to look at. The only piece of the 3 that is in good shape is the Icart litho, which arrived rolled up and of course unframed. I can't complain about the Icart, but the 2 paintings are in very bad condition..

Describe the glass as white jade

Very efficient pick up process.

Second time I've purchased an item from Alex Cooper and extremely satisfied. Thanks!! Frank

Alex Cooper representatives are very courteous and helpful before and after the purchase. Shipping is very easy (have only bought small items which they will do for you). Have had no problems so can’t comment on any resolution...

+ + + great auctioneer, Excellent experience at this auction + + + +

I got some plates which don't match the description, I called a month ago and they asked me to send photos. I sent photos, and called them so many times. Last week I called and they said they will give me a reply this Monday, but I didn't receive any reply. I called yesterday and today, total 4 times, no reply. Still waiting for the reply. Very disappointed