Bidder Reviews for Live Antique Auctions (15)

Thank you kindly for your feedback. As an auctioneer, we must make clear that we are unable to guarantee the accuracy, functionality, or timekeeping of any timepieces offered in our sales. For this reason, our catalogue descriptions always advise prospective buyers to request a condition report prior to bidding, particularly where working order may be a concern. We strive to present items as accurately as possible in the photographs, but due to the nature of pre-owned and vintage watches, their performance can vary. Obtaining a condition report ensures that you have the fullest information available before making a decision. We appreciate your understanding and encourage all bidders to take advantage of this service in future sales.

Thank you very much for your thoughtful feedback and for sharing your experience. We're pleased to hear that the items arrived in excellent condition and that communication and packaging met your expectations. Regarding the $15 handling and packaging fee, we’d like to clarify that this charge is already stated in every lot description so buyers are aware before bidding. The fee is not limited to packaging materials such as boxes, bubble wrap, or tape — it also reflects the time and care required to prepare each item for safe shipment. This may include securely wrapping fragile pieces like glassware or ceramics, building custom padding for heavier objects such as books or tools, carefully preparing unusual or delicate items, and ensuring accurate labelling and documentation when multiple items are combined. While we understand that these fees can add up when several items are shipped together, they are intended to ensure every item receives the same level of protection and attention. We truly appreciate your understanding, and we're most grateful for your kind words about the overall transaction.