Bidder Reviews for Bonhams (324)

Very happy with painting and support prior to auction with additional photos and condition information.

Excellent experience.

There is supposed to be an exemption for antiques but BEWARE-Right or wrong-DHL forced ME to pay $528 Trump tax. They said it is for ANYTHING EVER Made in China no matter how old or where it ships from.-I can't imagine this is true, but.... what can I do. I wish Bonhams or the packer would have warned me, but they didn't know! They should have known.

Highly professional, very good experience.

I’m very pleased with the whole process of this auction house.

Many emails sent to Bonhan's with a simple request to send documents via overnight. Always got a canned answer on how to send electronically which I could not do. This went on for weeks. Finally got instructions on where to send overnight mail which were lost by Bonhams (evidence of receipt obtained). I sent again and they were received and processed. Never offered to reimburse for the cost of sending twice.

... though really miss Skinners.

Good auction house

What Bonham's call "client service" is almost not existing. You get no answer or you geht answer too late. What is annoying for an overseas client in europe asking for help with payment and shipping. A disaster in communication or let's say a really bad experience of non-communication and ignorance. As a collector I've experience with auction houses all over the world. But with Bonhams I'm through. Never again! Can't recommend Bonhams at all. Sorry to say.

Bonhams notified me that I had won an item and that I would receive an invoice. A couple of days later I called to enquire about the invoice so I could arrange shipment. This went on for multiple weeks with excuses why they did not have an invoice. Finally after me wasting time with a shipper and making multiple calls, Bonhams finally admitted they had shipped my item to someone with a lower bid and who had not won the item at Auction. They knew this early on and instead of being honest, they wasted my time. Never trust a company that will lie to cover their mistakes.

Caution! Their payments process is a shambles.

I buy from Bonhams at least ond item per year. What they offer is always at the top in terms of quality and at times also in terms if balue for money. Highly recommended!

I bid consistently with Bonham’s and they are always very helpful.

Bonhams places many hoops in the way of your purchase. They insist you upload your Driver's License, then make payment difficult, then require additional paperwork to avoid their very costly shipping. Not worth the bid unless your a professional. And their answering machine, which doesn't always connect you to a human is lengthy and annoying.

Great doing business with you

They are a friendly, courteous, professional, team. Excellent communication with several questions I had asked. Pick up was easy. I would gladly recommend them.

Would definitely recommend.

Wonderfully Naval Cutlass. The shipping was a tough sell though.

Love both sets of antique cloisonne quails. Very happy.

Great items but nitpicking policies that I don't encounter anywhere else.

Unfortunately, Bonham's secures great items I wish I could buy elsewhere with out their hassles.

They allowed someone in the area to pick up for me which was a great help... thank you!!

Unwilling to apologize for causing difficulties to buyers. Poor internal communications.

To big for the average bidder like me. Unlike Hindman or Kodner auctions they are not for the average person

Definitely would do business with again. Great communication.

Always a pleasure dealing with Bonham's. Great items, and always as described.

Very positive experience.