Bidder Reviews for Don Presley Auction (46)

Didn't send me the product

Very poor customer service and shipping

I explained to the lady on the phone that it was my first time doing this and she walked me through the process and how shipping works with great patience. I appreciate her kindness with what must have seemed like idiot questions to her.

Nice people to deal with...

Plastic was sold as genuine Turquoise v

Measurements are needed, particularly sizes when it comes to jewelery. Third party shipping is a rip off.

The auction house should put ring size and bracelet size in the descriptions..

Price for item is ok, I will do bid with them in future because they find a good shipping company not over $50 for shipping from California to Toronto not like some auction house in New York that I have to paid for $70 for shipping. I will be thinking again and remember not to bid with those auction house.

This is one of my favorites honest informed talk w Cathie She s the most helpful around

I am still waiting to hear from them as to what happened to my purchase. I was told the item shipped, but I still have not received it despite repeated calls.

One of the best experiences I have had with liveauctioneers in quite awhile

And I got a good deal on my lot.

I still haven't received my purchase.

GREAT CUSTOMER SERVICE! I GO IN PERSON WHEN I CAN. FRIENDLY ENVIRONMENT, FAST PACED AND PREMIUM MERCH. A + + + + +

Slow in responding to payment and shipping instructions. Otherwise, fine people and Auction House.

They made the process very easy; registration, bidding, payment, and shipping. I found them very helpful every step of the way. Not every auction house is as customer friendly.

Does not respond to emails kept sending auto emails. Of invoice even though I paid next day

REALLY NICE PEOPLE AT THIS AUCTION HOUSE. I WILL KEEP BIDDING WITH THEM.

Their recommendation of UPS Store for shipping did not go too well. The UPS Store there was very unprofessional in how they handled the shipment. There was no contact with me for days after I asked them to do the shipping. I had to make phone calls and email them to see if they even picked up my lots from the auction house and even then they were slow to respond. I emailed Presley to see if my items were picked up but got no response from them. Not very nice.

Shipping costs were very high, so much that I will probably avoid this auction in the future.

Prefer some form of Internet payment.

da best

Condition reports were requested on all lots we bid on. We specifically did not receive them on the ones where pieces were damaged. It was our mistake in bidding on them anyway assuming they were good since all other condition reports were good but it is deceitful and is lying by omission when they decide just not to respond to the condition report instead of stating the faults. Two lots we purchased had several damaged pieces which were obvious and should have been disclosed. We will not do business with them again as they cannot be trusted

shipping nor received yet (in transit). Don Presley personnel extremely friendly. Help to select best rate and packaging (thanks to Cathie). we spoke on phone more then once excellent service, she the one who selected best cost in saving for me. I will do business with Don Presley at any time without any concerns of quality merchandise

Auction house was great but the UPS Store that was supposed to pick up and ship was TERRIBLE. Took 10 days to ship out because the manager was out sick and no one else was capable of doing it. VERY frustrating. I probably will not shop with this auction house anymore due to the shipping situation.

On number 48 (champaign glasses) in the last auction of Don presleys Auctions I saw on the edge of the glass, what looks like a break in the glass. Therefore I asked a conditionreport. In the conditionreport they wrote me the glasses were excelent to mint condition. They were not. One glass witch look it had a break at the edge was allmost completely broken. Two other glasses had chips (old ones). I wrote to Don Presley Auctions I want to get a refund for three of the seven glasses. They said the glasses were perfect in the auction house, but they could see on the photos, I've send them, they were not. Then they send my "cleaned" e-mail to UPS. They want that UPS should paid the damage. I told UPS, that I donn't want to be member of such criminal activity. What should I do further. I also think Liveauctioneers has a responsibility in this question. If you want, I can send photos of the damaged glasses. Piet

great!

THE LENGTHY DELAY FOR BIDDERS TO PAY FOR ITEMS I PUT IN THE AUCTION.... 3 WEEKS IS NOT REASONABLE

Picked my item up so ahipping was not a concern. Love Don Presley Auctions, they are always very friendly and easy to deal with!