Bidder Reviews for Hess Fine Auctions (245)

Everything was perfect. Hess Fine Arts went the extra mile to assist me. And I'm SO HAPPY with the bracelet; was even more beautiful than the photos-a bright dazzler. They also shipped both items, and it was the best wrapped package I've ever received. One a 1-10 scale, Hess gets an 11.

won an auction for a Tag Heuer and paid them directly... the woman who handles there auctions answered the phone personally every time and called and was great to work with. We got the watch and my wife loves it.

What can I say, they went the extra mile to help for an immediate pick up. Honest, transparent, we need to promote these people. They do a great job!

Great experience!

Love the painting & shipping was prompt.

Jewelry item was even better than I expected and description was very accurate!

I am happy

Picture was exactly as described. Packaged well for shipping. Shipped within one week.

Hess fine auctions is great and will return any messages sent. If you can directly pick up your winnings that would be best I guess. I had Hess ship a small watch to me and it cost $129.00. Florida to Massachusetts FedEx 3 day that took a week. $129.00 eeeks!

Easy fair transaction

Expensive shipping and fees. I am OK with the 23 % premiums but shipping was overly expensive and by the time the piece arrived the final cost was 2.3 x the hammer price! Have to factor in a 2x cost on any bidding in this price range. For more expensive items I am sure this cost as a percentage drops but at this price point one should be prepared to pay double the hammer costs.

Shipping was faster than expected. I think the shipping cost were a little high but who knows. Everything cost more today than last week. The item was in perfect condition and just as described. I highly recommend this auction house as they have outstanding quality items for auction. I am a repeat customer. Thanks.

I had a very good experience with them! I would certainly do business with them again!!

I have made at least three purchases from Hess Fine Auctions via Live Auctioneers, and I am very happy with them. They accurately represent the products, they ship fast with high quality packing, and they always seem to have a great selection of watches.

We enjoy buying art, but have started slowing down, due to the stress involved in dealing with sellers and shipping issues. If everyone operated the way Hess Fine Auctions does, our collection would be much larger. They make things easy. We won't hesitate, when we see Hess coming up on our calendar. Thanks Hess!

Great company and I will buy from again

Looks great! Will do business again.

The item turned out to be fake. It is not antique, main parts of the sword (blade, tsuba, and some other parts) turned out to be relatively newly made. The item is worthless.

I have bought several times from this auction house and I always have been happy with the description of the item and help in shipping.

Hess Fine Auctions knows what they are doing!! Great Job with my purchase and shipping!!

In house shipping made this a super easy transaction

I had a great experience with Hess Fine Auctions & will not hesitate to buy from them again. Really smooth process!

Watch arrived in great shape, and was shipped reasonably quick. Watch is in very good condition. I will shop with Hess again in the future.

The item I wanted was carefully packed and shipped, and arrived in fine fashion. Happy.

I have seen a piece of glass wrapped quite as meticulously, carefully, and obvious packed by somebody who has a lot of experience in shipping glass. Thank you for the care and thank you for shipping it quite so quickly. I hope to do business with y’all again!

Everyone at Hess was most helpful. In particular I would mention Rachel. The only difficulties arose when as a non U. S. resident bidder I wished to pay. I felt this was unecessarily difficult. Nevertheless I would certainly use Hess Fine Auctions again. Top marks for helping sort out challenges.

Easy and accurate

This was an excellent experience from beginning to end. 5 stars! Friendly and professional. Item arrived very well packed. Highly recommend! Thank you very much!

great people