Bidder Reviews for HELIOS AUCTIONS (132)

I won a very expensive high end piece. I reached out to make payment. I was told they would call me back. A couple days later I got an email saying the consigner can’t find the item so it is no longer available. Feels very suspicious since I won it far below their estimated price.

The pocket watch was received, but the crystal was broken, it is not the same crystal condition as the listed picture.

I won a very nice Schiavone at an auction on November 23rd. I paid for it immediately, I asked my New York shipper to pick it up and ship it to me. When he arrived at the Helios, he was told that the sword was not ready yet. Then he was told that they did not have the sword. When I called, I left a concerned message-I just spent $3840 on a sword. I received a call from some gentleman, using the term loosely, who informed me that they did not have the sword, the sword was on its way from Europe, and that is that. So I asked a simple question: Did you sell me a sword or pictures? He hung up. About 2 days later I received a call from Sergey, who explained to me that the sword was on its way from Europe and they will ship it to me when it arrives. To make long story short, today is January 12, 2026 and I just received the sword. I paid immediately, I waited for 1.5 months to receive the item. The initial conversation with some rude employee left me angry, the conversation with Sergey left me with no apology. Overall I spent around $20, 000 with these guys but it will have to be something special in the future that will convince me to do business with them ever again. I am very disappointed in their professionalism and their attitude to the customers.

no response

Great people great items! Thank you!

Important facts of the lot history concealed Unprofessional communication and unprofessional treatment of client concerns

With no surprises, I was quite pleased start to finish.

Delivery cannot be made with Helios. I used the upsstore that was in the list proposed to be used as shipping company. The latter proposed to use USPS for an international shipping. The shipment got lost and there is NO way to track anything. Neither from USPS side nor from the store side. The item and the amount paid for it were lost.

They were fast with there invoice and supper fast on shipping with ProPack

I need to inform you about your shipper ProPack extremely unprofessional he made a drastic mistake with copying my address told me that I need to fix it with ups after he charged me a ridiculous amount on picking up items from you then shipping and packing. then had the audacity to insult me because I only said he needed to fix it. im extremely angered by this and I hope you don't use his services any longer.

Great Auction! Great Stuff!

Excellent service all the way around. Even shipped my item although they don't handle in house shipping. They go out of their way to assist me each and every time.

Good communication, easy checkout, fast delivery, and the items were appropriately packaged, as described, and I would buy from HELIOS AUCTIONS again.

thank you!!!

Excellent services provided by ProPack shipping. Always a pleasure to have a business with.

The Item I purchased was a blatant fake new reproduction printed on heavy cardboard stock, entombed in a heavy antique frame too conceal its falsehoods, but described as original. If the item would have been examined and even professionally looked at, it would have never come to auction. it cost me over $150 in receiving and returning shipping costs, TO DO THEIR APPRAISER WORK.   I have sold through LIVE auction houses in the past and had my curio relics thoroughly scrutinized. I find Helios auction house very unprofessional and lacking, I will deal ElseWare.  

ProPack shipping is on the top

I was traveling when the auction concluded. I reached out to the company and they were able to accommodate my needs quickly and professionally. I highly recommend them!

Package received, everything packed perfectly, the products are better than in the photo

Everything is fine, for me personally.

Purchased a rare WW1 helmet-Item was fake. Was told it would cost $135 to ship the helmet 26 miles and that I wasn't allowed to pick it up. Then was told $60 to have it "personally shipped" but no insurrance-The postage for the item was $14. Not a great experience-have been in this world for 25 years and know everyone. Should've asked around first.

Helios charges 28 % of the total... higher than most, then charges 3 % on top of that for credit card charges. They offer no in house shipping which makes is harder for out of state buyers. Their photos weren't detailed enough to show the damage to my item.

Excellent product and service. Shipping price is somethings that is left to be desired. $175 for a $35 shipping and that's being overly generous. Package was 8 lbs with packing. Otherwise their service is extremely good and I was very satisfied that they were willing to help me with the shipping.

The seller arranged for me to pick up the item from their residence doorman. Simply amazing service!!!

Packaging by ProPack was amazing, love the item. I definitely recommend this auction house. I would not hesitate to use them again to buy and in the future sell

Very nice company. I will buy from them again.

A great auction house with excellent customer service!

Helios Auction house was great 😊 👍 to deal with. Their shipping choice was very fast and the price was more then fair. Thanks so much again Helios