Bidder Reviews for Forum Auctions (58)

Flawless experience from bidding, payment, and receiving. Thank you

A great auction house!

Alles bestens Thank you

What a nightmare! One of the first items in the auction … close to 15000 dollars … paid within minutes of getting the invoice and the nightmare starts: it took over 2 weeks to just get the shipping quote … the shipping quote for this unframed print was over 500 gbp (what i joke!) it took another 2 weeks to have it picked up and shipped out … since then the package it on the road and the worlds worst shipping company DHL puts it on hold for no reason (after it cleared all customs and i paid all fees) and nobody is doing anything to get this delivery done! Not even sure it the item is in there with the COA! NEVER AGAIN!

Enjoyed our opportunity to participate online auction with Forum. There was a glitch in payment process but was resolved quickly and package arrived promptly and so well packed. The lot we purchased is being given to our local museum. So appreciative of the selection of artwork in the auction. Look forward to participating again!

Reliable and professional Auction House: a Guarantee!!!

Forum, like most auction houses, charges a healthy buyer’s premium-27 %. However, it is the additional fees that are aggregating and add up to significant additional costs for the online buyer. Forum adds an additional 3 % for online purchases. This can really add up on expensive items. For Liveautioneers users, who are all online, this seems particularly inappropriate. It is not more expensive for a business to sell online, quite the opposite-it brings in customers they would otherwise never reach. I purchased an item in the UK from Vancouver; a sale that would have never happened without online access. That is an expected service, not one that I should pay a premium for for. Unfortunately, Forum wasn’t done nickel and diming yet. When I paid for my order by credit card, they were kind enough to add another 3 % surcharge on the whole amount (including their other charges). In total, over 6 % in additional fees-or a 33 % premium overall. I have bought at many, many auction houses over the years and most do not engage in these practices. Top notch auction houses encourage online bidders and treat them as valued customers; it is good for their business. Most online buyers use credit card payments for the convenience and extra security it provides for the purchaser. Paying for another expected service is egregious. After all, service is what the buyer’s premium is already there for. Forum would be wise to change that policy as it makes me somewhat unlikely to purchase from them again.

Nice items, fast and safe delivery! Thanks!

I was impressed with the directions offered by the staff in helping me complete the transaction and making arrangements for the shipping of the item I bought. I should add that the item was of outstanding quality and exactly as described. I’m very satisfied with this transaction. Thank you to the staff at Forum Auctions.

Forum Auctions is the best in the business. There staff is very knowledgeable and they're top notch when it comes to communication. You can bid with confidence!

Forum has been quick to answer questions and e-mails. Their payment and shipping process is very efficient

I'm so grateful for the volume I bid on and received through Forum. Professional service, answered all my questions and it took less than a week for them to ship it from the UK to the US! Thank you!

Excellent experience with forum Auctions

I’m very happy to have won the lot and the bidding process, payment and shipping were all excellent. However, this lot has gone unsold in a previous auction and I contacted the auction house multiple times in December to see if I could purchase the work privately. My calls and emails frequently went unreturned and, when the lot was re-entered into a new auction, no one at Forum even had the insight to contact me to let me know so that I could bid. Seems like a disadvantage to both the buyer and seller (and bad business for the house). I’m thrilled to have won the piece and the rest of the process was terrific, but Forum, your team needs more responsive communication-extremely poor in that department.

I would like to say that I had a great experience. I had no issues with the process of winning by lot, and afterwards the emails that were sent provided all the information I required to pay for my item. Having the items shipped to my address was also very seamless as I was helped out by being provided in house shipping quotes (which I used) as well as links to other courier services if I wanted to arrange shipping myself. I look forward to bidding on more items.

FORUM AUCTION HOUSE SOLD MY ITEM TO ANOTHER BIDDER AFTER I WON THE ITEM THEY STATED THERE WAS A LATE BIDDER, WHO THEY SOLD THE ITEM TO. THIS IS A VERY POOR WAY OF DOING BUSINESS. AND ANYONE DOING BUSINESS WITH THEM SHOULD TAKE NOTE.