Bidder Reviews for Brooks Auction (122)

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bought a lot, they lied to me and said they accidently added coins to a coinbook then never sent them, said they would refund me cas they sold my item in another lot, but they still charged me shipping and auction fees for the item they never sent me, im out money and they are not trustworthy

Photographs noted minor damage to ark but failed to depict significant damage to 33 of 38 carved animals included. Admittedly I could have inquired prior to bidding but honestly, this big a miss almost feels intentional. There were photos of the minor damage to the ark, which is to be expected of an old wooden toy, but only one group photo of the animals where it was impossible to discern the extent of the damage. I have never even seen an antique ark toy where so many animals were damaged... of course, as with the ark some damage is expected but nothing like this. The value of this old toy has been significantly compromised by the damage and I feel a bit taken advantage of.

these clocks add simplicity to my collection. Thanks a lot.

Auction house did a good job packaging and sending item, had no issues at all. Recommended.

THIS WAS ONE OF THE FINEST EXPERIENCES THAT I HAVE EVER HAD WITH AN ONLINE AUCTION COMPANY SUCH AS: RECEIVED AS DESCRIBED AND FAST; FAST COMMUNICATION RESPONSES WHEN CONTACTED; VERY REASONABLE SHIPPING COST; PROFESSIONAL CUSTOMER SERVICE REPRESENTATIVES (CARAH WAS MY CONTACT); ETC., ETC. HIGHEST RECOMMENDATION

great people, easy to do business with

Very pleased with all the information given and the personal help with shipping. Will be happy to place bids again. Thank you.

I paid for the painting, they told me that they were going to send it to me from a third party, I wrote like 5 times to the supposed shipping company and they never answered me, until now I just waited.

I had planned on buying several items at the recent Brooks auction. Unfortunately, I was unaware that they had issued a $400 bid cap on me meaning that the most I could bid in total was $400. The card I have on file has a max of $20, 000 so this makes no sense to me.. The items that I had planned on bidding on added up to several thousand in value so I was unable to bid on most items. I did win one lot and it was packed and shipped professionally. If you choose to participate in one of their auctions be very observant so that you are able to bid on what you want. I assume that if you see the limit, you can have it lifted.

EXCELLENT SERVICE

very good service!!!!!!!!!

Went to pick the items up. Everyone was very helpful and courteous. Would bid with them again.

I LOVE this piece! She arrived with some scratches and dings, but I LOVE her still. She has a prominent place in my Lalique cabinet and am very glad I made this purchase. She's been well "loved" and will continue in my care.

Excellent Item, Excellent Service Thank you

I’ve done business with over hundred auction companies. Without a doubt this company is one of the best I would participate in their auctions without hesitation.

Would bid with this Auction house again, very good experience overall.

Good communication

Called to inquired about my item. The lady who talked to me was very helpful and answered all my questions. She encouraged me to download the Brooks app, which I did, and is much better. Thank you.

This Brass Clock works well. Thanks for participating in the auction process.

The entire process was easy. Questions were answered accurately. Shipping was no problem at all.

Service is always quick and friendly.

My first ever purchase through Brooks Auction House, if I shop again, I need to check out the item more closely. I didn't look enough, and I was surprised at the damaged which didn't show in the pictures. It was not a bad deal, Wayne

I purchased some very rare items and they were shipped with no packing and were damaged, thus lost considerable value. I contacted Brooks and they were quick to reply and offer a full refund. I've opted to keep the items as they are rare collectors pieces. I'm happy with the quickness and willingness to offer a refund, I just wish it wasn't needed.

What a find! Nicely curated lot and love my items! well packaged and fast pick-up shipping process