Reviews
Bidder Reviews for Riverside Galleries (218)
TOP RATED4.5 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
1-50 of 218 Reviews
Rhode Island Metals IncWarwick, RI
Jul 24, 2026
SharonCharlotte, NC
Jun 13, 2026
DallariNew Braunfels, TX
Jun 5, 2026
LisaValley Center, CA
May 23, 2026
Absolutely beautiful-high quality and great price
The ring arrived and I could not believe how spectacular it was. Exactly as pictured if not even better. I can't wait to wear it
KristinaGrapevine, TX
May 22, 2026
KathleenCape May Court House, NJ
May 18, 2026
The ring was stunning! Even more beautiful than the published pictures, plus larger than expected.
The gallery was very nice to deal with. They even adjusted the ring size for me, so it fits perfectly now. The only problem is getting the duplicate charge by liveauctioneers reversed, which has still not happened. Some categories in this review received less than 5 stars. Those stars were all because of the duplicate charge. I will definitely purchase from them again.
DallariNew Braunfels, TX
May 17, 2026
Riverside sells exquisite jewelry.
I have purchased five pieces from Riverside so far. It is exquisite and high-quality. They are very responsive to any question asked. I highly recommend this company.
CarolSaint Charles, IL
May 16, 2026
Beautiful and as described
Bracelet was independently examined and is as described. A ruby fell out [ luckily at home so I recovered it ] and the clasp malfunctioned after a few days. They quickly did prepaid shipping, repair, and return. The estimated retail value is at least 2x reality for the pieces I have bid on, but I was aware of that prior to bidding. The bracelet was my second piece from this company. The first was a full unheated multicolored sapphire necklace. That was also independent verified as unheated and untreated stones. It is exceptional.
SueBig Spring, TX
May 5, 2026
Susan Tarrytown, NY
May 1, 2026
WalterTucson, AZ
May 1, 2026
from winning to receiving this was a quick turnaround
Great job! Received purchased product very quickly
JackFort Lee, NJ
Apr 6, 2026
PamelaPort Allen, LA
Mar 3, 2026
Appraised value not quite what it should’ve been
This piece is lovely. It arrived very quickly and I’m very pleased with it. However, the site claim that the replacement value would be around $42, 000. I had the item appraised at my local, trusted jeweler and it appraised at $14, 000. Big discrepancy, however I’m still happy with the item and will wear it often.
RichardSomerset, MA
Feb 25, 2026
DanaIndianapolis, IN
Feb 15, 2026
JeffAtherton, CA
Feb 9, 2026
GregoryLeona Valley, CA
Feb 7, 2026
Welched on the Men's diamond ring
I won the Men's diamond ring at auction. My credit card was charged and all appeared to be good. I was later notified the ring should not have been offered as it had previously been sold. The funds paid were refunded back to my credit card. I was participating in another auction of Riverside Galleries and saw the same ring come up again for auction and sold for a higher price. Very disappointed and auction seems a bit sketchy!
Riverside Galleries
Feb 7, 2026
Hi Gregory, We are very sorry that this ring was not available. The ring you saw in the later auction was not sold but bid to the reserve and passed. The ring was only in that sale due to catalogs being created in advance and the item was not removed. Again, sorry for the confusion.
AnthonySaint Peters, MO
Jan 30, 2026
Greatly Satisfied
Dealing with Riverside Galleries was amazingly seamless. Packaging was top notch. Item was exactly as described.
RachaelNashville, TN
Jan 22, 2026
Gorgeous necklace exactly as described
Beautiful pearl necklace, shipped with care, exactly as described!
SandraQueenstown, MD
Jan 2, 2026
NicholasToms River, NJ
Dec 11, 2025
I won this Item weeks ago... Lot # 0066 a Ruby and Diamond ring... I am still waiting for it...
I hope I get my item before CHRISTMAS!!!
Riverside Galleries
Dec 11, 2025
This item was shipped on 11/25/25 via UPS tracking number 1Z1Y303EA **********. You were notified on that date of the tracking number. It appears the item is still not delivered and, when searching the tracking number you would find: Your shipment 1Z1Y303EA ********** Estimated delivery We’re sorry, delivery is taking longer than expected. Your package has been temporarily delayed. We don't control UPS. I will reach out to them tomorrow to find out what the delay is. Maybe I'll leave them a 1 star review.
AnnSanta Barbara, CA
Dec 10, 2025
Outstanding!
The shipping speed and care taken were both excellent. I had some questions for the seller and I received fast, clear responses to all of my questions. The items are even more beautiful than in the photos. I highly recommend Riverside Galleries!
Lisa Stillwater, MN
Nov 4, 2025
False advertising: Sapphire greatly undersized
I won this ring knowing it was a mass produced product. While it’s a beautiful ring, I arranged to have the ring appraised by a local certified professional that I use and trust. His appraisal has the Sapphire not at the advertised 2.69 ct. wt. but at 2.02 ct. wt. That is a huge 0.67 ct. difference! I was very unhappy to say the least. I will not be bidding their auctions again.
India East Palo Alto, CA
Oct 25, 2025
Slightly Under Weight/Lead Filled Rubies
The description for this piece says it should weigh 16.71ct rubies and 0.69ct diamonds. The real weight is 14.95 ct rubies and 0.60ct diamonds. If you are unfamiliar with the difference between natural untreated rubies, heat treated rubies, and lead filled rubies, just know that heat treatment is very common and over 90 % of rubies in the market have some type of heat treatment. However, lead filled rubies cannot have any heat applied to them moving forward, or else the rubies will shatter. If a prong on the bracelet needs to be fixed, the rubies will have to be unmounted and then remounted once the prong is fixed. Value: Lead filled rubies still have some value, maybe $100/ct give or take, depending on your market. This bracelet would cost around $7, 500 retail (as of 9/13/25) in the Bay Area but resale value would be much lower, depending on where you sell it, maybe around 2-3k. The gold and diamonds will still have decent value, so the bracelet isn't a total wash.
DallariNew Braunfels, TX
Oct 3, 2025
DallariNew Braunfels, TX
Sep 29, 2025
Excellence all the way around! Communication, payment method and shipping are flawless!
I would recommend this auction gallery without hesitation.
Rhode Island Metals IncWarwick, RI
Aug 27, 2025
MonroeGadsden, AL
Jul 9, 2025
DeaBrentwood, TN
Jun 15, 2025
AllenPoint Roberts, WA
Jun 13, 2025
DarrenNashua, NH
Jun 5, 2025
Do your homework before bidding!!!!
Received the Ring and I really loved it. Following a local valuation by a well respected, GIA registered assessor/valuer here in the UK I was upset to read that my lovely ring contains lab grown diamonds rather than natural diamonds as the description on the LiveAuctioneers website stated. I also learnt that the estimated valuation given on LiveAuctioneers was inflated by almost double. I feel like I have been conned by Riverside Galleries. I have learnt my lesson and I urge anyone reading this to take note and consider if it looks too good to be true, then be very mindful before you part with any of your hard earn cash! Having read the terms and conditions it is very clear that Riverside Galleries know what they are doing so I am sure this review will come as no surprise to them.
Riverside Galleries
Jun 5, 2025
Actually, this does come as a complete surprise. We only use natural, earth mined diamonds and gemstones. We do, occasionally purchase estate pieces, as with your auction purchase, but have them tested and appraised by independent GIA trained gemologists. A phone call to us might have been prudent prior to your review.
India East Palo Alto, CA
Apr 26, 2025
Poor Customer Service & Outdated/Inaccurate Appraisal
Shortly after winning a bid, I reached out with questions for payment settlement as this was my first time bidding. No one got back to me despite following up a few times on this platform. I noticed my card was charged a few times & then the payment immediately returned, which is weird because this was a high limit card with no debt on it & I did not get any fraud alerts. I reached out to Riverside Galleries (RSG) a few times asking what could I do to resolve the issue, trying to be proactive. They ended up filling a dispute & didn't even attempt to contact me!!! I immediately emailed RSG & LiveAutioneers customer service, providing screenshots of my numerous contact attempts. A not so helpful RSG Rep. named Curtis stated "I'm not sure what you were expecting from Riverside Galleries...", & was pretty frank in his response. I told him I expect some basic customer service. I never heard back from him (surprise) so I decided to call RSG instead. A much more kind & helpful rep named David took my card info over the phone & resolve the "dispute". I later learned my card declining was a protection mechanism from my bank that was easily settled. The appraisal that was included was from 2018 & is from a sketchy company called American International Gemological Laboratories (AIGL), which no longer exists. Their website is also suspicious as many of the links don't work and it's extremely outdated. Some info about the carat weight & other specs were inaccurate. Also, the replacement price was grossly inflated for around 16k. The actual value is around 6k, which is okay because that is still way more than what I paid but very dishonest even with diamond market fluctuations. Best play moving forward is to take the lower rage of the "appraisal" value and divide by 2 or 3 which will give you a more realistic price before getting another appraisal. Wish my first experience was better but still came out a winner! Will think twice before doing business with RSG in the future.
LutherAllentown, PA
Mar 29, 2025
JodiMinneapolis, MN
Mar 22, 2025
timPortland, ME
Mar 10, 2025
Excellent Communication
I am a buyer and I could not have been more satisfied with my experience. Excellent customer service, communication and easy of process!!! At first my credit card didn't go through (unbeknownst to me my wife had made a very expensive purchase and maxed out the card). Liveauctioneers/Riverside galleries worked through the whole process-patiently and immediately answered my questions. I could not be happier with the experience!
AshleySan Antonio, TX
Feb 28, 2025
mariaFort Lauderdale, FL
Feb 26, 2025
JoanneEaston, MD
Feb 26, 2025
AlexanderUnion, NJ
Feb 24, 2025
NicholasMarietta, GA
Feb 2, 2025
JPSan Antonio, TX
Dec 17, 2024
RobertMendham, NJ
Dec 9, 2024
JingMorgan Hill, CA
Nov 18, 2024
TemuriRockville, MD
Nov 8, 2024
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