Etrusca Auctions

Good auction house

I bought a piece of jewelry from an online auction at Auction Zero & I was very impressed with their services... start to finish. The invoice arrived quickly, payment was so easy & best of all, they took care of the shipping which made for ONE payment. They also introduced me to the payment choice of TransferWise since I was making an International payment. Wow, TransferWise is better than PayPal with less fees! The only issue I had was getting my tracking number but that was only the fault of DHL. However, Auction Zero remedied the issue right away. Another great thing was that my piece of jewelry was absolutely clean & ready to wear. That was a huge & welcome surprise. Auction Zero was quick to help, always kind & professional & I look forward to attending more of their auctions. I wish them much success and encourage everyone to give them a try. You will be just as pleased.

I was a bit nervous about wire payment, so I contacted Auction Zero by email and by phone. They were * extremely * responsive and made sure I was 100 % confident before paying. They shipped the item via DHL the next day, and it arrived very quickly. It was impeccably packaged and exactly as described.

I've purchased from this auction house before and they were very slow to communicate and ship, but did end up shipping. Unfortunately this time it has been about a month since paying for my item, and still no reply to any of my emails or messages. Very disappointed.

Dealing with Auction Zero was frustrating and worrying. Once I paid my invoice, I sent multiple emails over a 2 + week period when my item failed to arrive and I hadn't heard from Auction Zero. I politely asked for shipment details and a tracking number. I never got a response from Auction Zero-nothing. 25 days after payment, I finally received an email from the shipper, saying the package had been dropped off. Customers should be treated with respect and proper communication is one way to do that. Very disappointed with Auction Zero.

Bought a 8ct blue sapphire ring recently, requested video and pictures from auction house before auction, none of them showed the heavy surface reaching inclusions at all, nor did they mention anything in item description. Feel like heartbroken when I actually saw the ring, contacted auction house right away, but they refuse to take return or do any refund. This is one of the worst online shopping nightmare u can imaging.