Bidder Reviews for DTLA Auctioneers (53)

Don’t use this company. I don’t know if anybody on LiveAuctioneers is legitimate, but these folks aren’t. Never received my item. Sent multiple messages. They responded by saying that had been delayed. A shipping label was created with FedEx, but never actually given to FedEx for shipping. Called customer service and it’s some random individual in India who Has no idea what’s going on. She said the item had been delivered. It’s a set up. Never received any additional follow-up phone calls from “management ��. Currently in a credit card fraud dispute with the company. Do not buy from them. It is not legitimate company.

It's taken a month and although the ring is beautiful, I won't be purchasing from DTLA again. Trying to get a response to my question about tracking and shipping information either by phone, on site messaging or email was extremely frustrating and went unanswered until I contacted Live Auctioneers directly to have them look into it. That's all it took to get answers and action. It's unfortunate that I had to go to that extreme to get an answer and in all honesty, I'm left wondering if I would have even received the ring at all if I wouldn't have contacted Live Auctioneers. Lesson learned, read reviews and do your homework. There are plenty of other auction houses to buy from and I would highly suggest using one of them instead of DTLA Auctioneers.

Probably will never bid on another item on dtla auction

I tried to contact this company about my items. A woman with East Indian accent was the only contact and was NOT forthcoming. I found where this jeweler is located, St Vincent building, jewelry district. Out of frustration I called another jeweler in that building to get a direct phone number. Apparently, DTLA has changed its name to GLAMSTRADA. In their website I saw the EXACT ring I bid $1600 for. (This ring was also featured in an auction the first week of August. Same description) the jeweler who gave me the info told me, after much coaxing, these people are know for shady deals. Don’t always believe the good reviews. I sent message to Live Auctioneers who promptly replied. Luckily I payed with my bank Visa card. I filed a fraud action and got my money back. WORD OF WARNING. NEVER wire or ZELLE payment unless you are dealing with a know and highly respected gallery or auction house. If I had done that with DTLA I would have lost my money. I will never use an online auction in the future.

Very disappointed the ring I purchased was nothing like the ring I received a month after purchase. I needed to send the first ring back to the seller because of huge crack down the center, the second ring the Emerald is way too small only 11.4 CWT??? What a total disappointment. I had it appraised, and it is not even close to the 16.13 CWT they claim this ring was.

I bought a ruby & diamond ring via auction on 6/22/22. I paid for the ring in full the next day when the invoice was received. I then received emails for over a week apologizing for the delay in shipping the item. Finally, on 7/1, I received an email the item was being prepared to ship. I received a tracking number via email on 7/6. As of today, Fed Ex says they have never picked up the item despite a shipping label being created on 7/6. I have sent emails and the response I receive, if any, is "we are checking on it." I have left several phone messages as no one picks up the phone via the number on the site. I finally have to give up and file a dispute with my credit card company and I am notifying authorities. This company may be a sham.

The ring took longer than expected to arrive and was not sized or stamped with 18K as promised. The emerald was very cloudy and the appraisal was much higher than the value of the ring. I was told I could return for a refund. DTLA confirmed that the ring was received on June 28. DTLA was very quick to respond to messages until I asked how long it would take for my refund to process. I have sent messages on July 7 and July 11 with no response.

Item was described as 18 KT but photo said 14 KT. I communicated with the auction house and everything was cleared up with No problem. Received 18 KT item and am very satisfied.

It’s been close to a month and haven’t received my items.. I have heard about their shipping problems before and I don’t think will buy anything from them again

Smooth process, item was exactly as described.

The item I won is beautiful. The seller was very responsive and shipping was very fast. I am following and will buy from them again. Thank you!

I like the earrings but will give them to my granddaughter as they are smaller than I thought. But they are a very good quality and I’m sure she will love them.

Auction closed 1/23/22. its now 2/13/22. Still have NOT received my ring. Card charged w/Premium 1/24. DTLA got their money but WHERE'S MY RING??? I've had a couple of emails from them saying "IT SHIPPED" and they gave me the FedEx #, but FedEx WAS showing "label created" but no pickup date/time. On 2/10 FedEx info changed to PENDING and still only LABEL CREATED! I have contacted DTLA again on 2/11 and NO RESPONSE VIA EMAIL or ON LIVEAUCTIONEERS SITE... What gives? Send me my ring ASAP or REFUND my entire amount $3, 020.82 including Premium! This is ridiculous. No "high marks" from me if this is how they're running their business. Is this a scam?

Stunning gemstone and diamonds. Nicely executed ring. Fantastic communication with updates regarding when to expect shipping, etc from the auction staff.

The Bad: I purchased ring with over dozen sapphire stones. The picture shows light blue color. The actual ring has much darker stones. I understand that lighting can make difference, but even taking this into account, I feel the picture was not an accurate representation. The Good: I actually like the darker stones better, so I am happy customer. More Good: Dealing with DLTA was seamless and simple. The auction went smoothly. They shipped immediately. If I didn't like the darker color, I would have contacted them, but as it turns out, there was no need.

I am so delighted with my earrings. They are real lookers and I’m gettin compliments g daily. More importantly they are comfy! Thank you!

I wore this for just a short time, then one of my girls asked if she could wear it, never got it back, she still wears it, who knew they would like something mom picked out!!

Pictures don't make it any justice. It's much nicer in person.

Great customer service. Item well packaged.

Very responsive to my queries.

Awesome customer service and quick shipping

Well worth the price! Whole experience was absolutely great

excellent customer service

All paper work was enclosed as stated

Looks way better in person.

Definitely will buy again, Andrea went above and beyond with customer service... thank you

Very good quality & Fast Shipping. Awesome customer service experience. Thank you Andrea

Excellent quality... my wife loves it. Will buy more

Excellent Mother's Day Gift, thank you Alisa for an awesome customer service experience. Shipping time was good but shipping fee was excellent (shipped for free)

I bid and won 2 ladies rings, neither of which were cheaply priced. The tourmaline, picture a lovely pink, is actually a dull tan. The diamond presence is a joke.. the stones look like paste diamonds. The other ing, a diamond eternity band in NO WAY resembles the one pictured.... its paper thing, the diamonds are almost invisible and the punting is completely different from the pictured item.

Exactly the jewelry I was looking for... top quality... best price

Thank you. An amazing ring

When they first shipped my item, I noticed the tracking details said it was going to a different city. I promptly reached out to DTLA Auctioneers to confirm where they had shipped the item, and they responded with the address I had on file. Of course, the item was still delivered to the wrong city and sent right back to DTLA. I was told "seems there was made mistake in the zip code. Instead of 75225, it was shipped to 78225 and the rest of the address is correct."... Funny, considering I asked them to verify where it was being shipped on the same day it was sent out and I noticed the error. I reached out regarding the error, and was told they were sorry and would ship it back out immediately as soon as they received the package back... I realized later, that by the time they'd responded, my purchase had already been delivered and signed for by their company. After a few days I reached out, no response. Emailed again 3 days later, no response. Emailed one more time the next day, and didn't receive any response until 2 more days later once I filed a dispute with my bank. I am only glad my purchase wasn't more expensive. It is clear I was never meant to even receive the earrings in the first place. Don't waste your time, and save your money. This is a scam.

Awesome... love it

I paid 3929.04

Mom was completely amazed and happy with my birthday gift to her.. oh well I know where to get her Mother's day gift now.

Thank you Andrea for helping with my order... Exactly as described.. Excellent customer service... will buy again

Excellent service and shipping