Bidder Reviews for Collective Hudson (81)

We’re sorry to hear you felt the experience was frustrating and appreciate the chance to clarify what happened. Our gallery hours are Tuesday – Saturday, and we are closed on Sundays and Mondays. These hours are listed on all invoices, in our terms and conditions, on our website, on Google, and in our email signature. For this lot: • Your shipper first called us after hours on a Friday evening. • I returned the call first thing Saturday morning, explained our hours, and also offered to go out of our way to help: either by personally driving in (over an hour, with my son) if we could get a firm time window, or by having someone come in early that day, but only before 1:30 PM, since we were closed. • We did not receive a callback with a time frame on Saturday. • The next communication we received was on Monday, the day we are closed, with a request that the shipper pick up the item that same day. The email from the bidder came about 15 minutes before 4 PM on Monday, again on a day we are not open. At that point, with no prior confirmation and the gallery closed, we were not able to safely open the building and release property on such short notice. This wasn’t an attempt to “hold” your lot — only a matter of respecting our posted hours and staffing limitations. The lot remains available for pickup during our regular business hours, and we are always happy to coordinate with shippers with reasonable advance notice. Business hours are not universal and vary from one business to another, but we do our best to accommodate special requests when we have enough time to plan.

It is always a pleasure working with you. Thank you for for always being patient and such a great bidder