Bidder Reviews for Collective Hudson (88)

Thank you for your feedback. We understand your frustration and are sorry for the delay. According to our records, your lot was released from our facility on February 26, and a release confirmation email was sent on February 27. Because you selected LiveShipping through LiveAuctioneers, the shipping process and delivery timeline are handled by their shipping partner once the item leaves our premises. Unfortunately, we do not control their packing or transit speed. For a better understanding please email ********** Around that same time, there was also a significant snowstorm that caused shipping delays in the region. We understand that does not make the wait any less frustrating, but we did want to provide that context. Buyers are always welcome to choose their own preferred shipper if they would like more direct control over timing and communication. Shipping options and related terms are outlined on our website and in the invoice instructions.

We’re sorry to hear you felt the experience was frustrating and appreciate the chance to clarify what happened. Our gallery hours are Tuesday – Saturday, and we are closed on Sundays and Mondays. These hours are listed on all invoices, in our terms and conditions, on our website, on Google, and in our email signature. For this lot: • Your shipper first called us after hours on a Friday evening. • I returned the call first thing Saturday morning, explained our hours, and also offered to go out of our way to help: either by personally driving in (over an hour, with my son) if we could get a firm time window, or by having someone come in early that day, but only before 1:30 PM, since we were closed. • We did not receive a callback with a time frame on Saturday. • The next communication we received was on Monday, the day we are closed, with a request that the shipper pick up the item that same day. The email from the bidder came about 15 minutes before 4 PM on Monday, again on a day we are not open. At that point, with no prior confirmation and the gallery closed, we were not able to safely open the building and release property on such short notice. This wasn’t an attempt to “hold” your lot — only a matter of respecting our posted hours and staffing limitations. The lot remains available for pickup during our regular business hours, and we are always happy to coordinate with shippers with reasonable advance notice. Business hours are not universal and vary from one business to another, but we do our best to accommodate special requests when we have enough time to plan.