Reviews
Bidder Reviews for Hans Auction (127)
TOP RATED4.5 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Seamless Shipping
1-50 of 127 Reviews
XinNew York, NY
Jun 25, 2026
Looking forward participating in your company's auctions again.
The actual item matches the photos; it was a pleasant bidding experience, and I look forward participating in your company's auctions again.
JethroUnited Kingdom, GB
Jun 21, 2026
OliverFairbanks, AK
Jun 16, 2026
TomasSenec, SK
Jun 10, 2026
Extremely unprofessional, worst auction house experience in 10 years
Not responding to requests, not addressing concerns, lying about shipping the items, not possible to reach via phone. Overall — the WORST experience with any auction house I ever had in over 10 years. Steer clear, never purchase anything from them.
Hans Auction
Jun 11, 2026
Dear Tomas . Regarding the shipment, your order was dispatched on time. The delay has primarily been caused by slow logistics processing and local customs clearance procedures in your region, which are objective and uncontrollable factors commonly encountered in international shipping. We have continuously monitored the shipment's progress and have repeatedly followed up with the carrier to request updates and expedite the process. Throughout this period, we have maintained active communication with you via email and responded promptly to each of your messages while continuously tracking the status of your order. We sincerely apologize for any inconvenience caused. We will continue to improve our services and greatly appreciate your understanding and patience.
OliviaFayetteville, AR
Jun 2, 2026
Thumbs up
This was my first time participating in your company's auction, and the experience exceeded my expectations. I will continue to follow your company's auction activities in the future.
BaskenAdamsville, AL
May 17, 2026
CindyUnited Kingdom, GB
May 8, 2026
ChrisHuntington Beach, CA
May 4, 2026
redPago Pago, AS
Apr 20, 2026
JethroUnited Kingdom, GB
Apr 8, 2026
DavidDes Moines, IA
Apr 2, 2026
MichaelHagatna, GU
Apr 2, 2026
It's quite worth the price.
The actual item looks even better than the pictures. The auction house did a great job with the details, and it's definitely worth the price.
ShawnCape Verde, CV
Mar 3, 2026
The transportation was very fast.
Hans Auction has always had a very discerning eye for product selection. The packaging is highly professional and sturdy, providing excellent protection for these valuable pieces.
CindyUnited Kingdom, GB
Feb 26, 2026
A pleasant auction experience
The painting arrived safely; the international shipping packaging was very sturdy, and there was no damage. The seller responded promptly and communicated professionally; highly recommended.
FrancisIraquara, BR
Feb 24, 2026
AdolphKansas City, MO
Feb 3, 2026
Highly recommended seller.
Very satisfied with this purchase. The antique is exactly as described, with great patina and authentic details. Packaging was secure and shipping was fast. Highly recommended seller.
Hans Auction
Feb 3, 2026
Thank you for your recognition and support. We are pleased to hear that you are satisfied with the item and our service. We are always committed to presenting our lots accurately and ensuring safe and secure delivery. We look forward to serving you again in future auctions.
SinnottVanier, CA
Feb 1, 2026
Responsiveness
I feel okay.
Hans Auction
Feb 3, 2026
Thank you for your support and trust. We are pleased to hear that you are satisfied with the item and the overall experience. We look forward to serving you again in future auctions.
PawelRed Cloud, NE
Jan 26, 2026
Great Experience
This auction experience was excellent; communication was smooth and the process was clear. Thank you to the Hans Auction team.
FrancisIraquara, BR
Jan 20, 2026
Accuracy
It immediately caught my eye the moment I received it. Even after a long time, I still genuinely love this bracelet.
jeffMonterey Park, CA
Jan 14, 2026
malloSaint-amand-montrond, FR
Jan 3, 2026
I will visit again.
The timely delivery and professional packaging made the entire bidding and receiving process reassuring, resulting in a pleasant and trustworthy auction experience.
DavisUnited Kingdom, GB
Dec 29, 2025
A fantastic experience
I am very satisfied with my partnership with the auction house. Before the auction, I contacted them with some questions, and they provided clear and concise answers. The company's overall efficiency was very high. My package arrived intact, and the purchased item was undamaged. Delivery was fast. Overall, my experience working with this auction house was fantastic. It was a very pleasant experience.
DanielWashington, DC
Dec 8, 2025
The experience was fantastic.
Repeat customers. No matter what type of product I buy, I'm always very satisfied after receiving it. Their after-sales customer service and support are also unparalleled.
sdyUnited Kingdom, GB
Dec 4, 2025
What a cool painting!
My purchase exceeded my expectations. The description and photos were very accurate. We encountered a minor issue during payment, which was neither their nor our fault, and communication was smooth and the collaboration was pleasant. Although they may be busy, they were proactive, polite, and provided a lot of information. I highly recommend them.
totomKingdom, GB
Dec 1, 2025
Delivery speed is very fast
Not only are they an excellent auction house, but they are also diligent, responsible, and communicate smoothly. My questions were answered promptly, and the delivery price was reasonable. I am very happy to have bid on their items because I knew they would arrive on time and in excellent condition. Thank you!
GabriellaVancouver, CA
Nov 17, 2025
Very good quality
I've bought many silver pieces from this seller before, and I'm always very satisfied with the quality, craftsmanship, and design of each piece. These pieces are unique and far from ordinary. I will continue to collect them. Highly recommended.
GabriellaVancouver, CA
Nov 17, 2025
excellent auction houses
Not only are they an excellent auction house, but they are also diligent, responsible, and communicate smoothly. My questions were answered promptly, and the delivery price was reasonable. I am very happy to have bid on their items because I knew they would arrive on time and in excellent condition. Thank you!
TarekRocky Mount, NC
Nov 17, 2025
Excellent auction house
Flawless from start to finish! Bidding, payment, and shipping are all convenient! Fast shipping, secure packaging, and safe delivery! Their artwork is of superior quality and exquisite! My top choice for auction houses!
RolandaVancouver, CA
Oct 21, 2025
Authenticity of items
I am very happy to receive it so quickly. She is very beautiful and I am very satisfied.
Keith Fannie Bay, AU
Sep 25, 2025
Product authenticity
The description of the item is clear, the communication is smooth, and the item is genuine.
PawelRed Cloud, NE
Sep 21, 2025
lansdenYumesakicho Yamanouchi, JP
Sep 10, 2025
DavidDes Moines, IA
Sep 5, 2025
Professional and humane auction house
They are high quality and efficient. The transactions have always been good and it has been smooth to work with.
FrancisIraquara, BR
Aug 14, 2025
PawelRed Cloud, NE
Aug 10, 2025
Trustworthy auction house!
The purchase went smoothly. The item is very beautiful and comfortable to wear. The auction house is very professional
TuHanoi, VN
Jul 30, 2025
Fraud warning
I am deeply concerned about the transparency and integrity of this auction house. They have failed to provide proof of the following: A verifiable physical address — I personally went to the location provided, and it turned out to be a false address with no auction house present. When I requested to make a cash payment and collect the items directly from the warehouse, the auction house did not respond and did not allow me to do so. Although they are based in the United Kingdom and the payment should be in GBP, they consistently suggested flexible payment in USD instead. Whenever I asked to pay in cash, they kept pressuring me to make the payment online or via bank transfer. This is highly non-transparent and should be approached with caution.
Hans Auction
Jul 31, 2025
Dear Sir, Sorry to see that. Actually, that is not the case. We would like to clarify the situation as follows: Firstly, we are a legally registered company and during this time we have established a solid reputation and credibility. Secondly, after the auction ended, you did not inform us in advance of your intention to collect the item in person. Please kindly refer to our previous correspondence where this point has been clearly addressed multiple times. Thirdly, we have always communicated openly and have already provided you with our warehouse address in good faith. Most importantly, after winning the auction, it was you who requested to cancel the order voluntarily. Lastly, regarding your concerns about our account, we have already provided you with the details of our UK bank account to ensure transparency. We kindly suggest that, in future auctions, if you have any specific requirements or concerns, please raise them with us beforehand so we can better assist you.
ChasidyBruère-allichamps, FR
Jul 24, 2025
MurphyYellowstone National Park, WY
Jul 13, 2025
Professional
My lot arrived on time, well packaged, and safe and secure. It made me feel great. Believe me, it was great to see that everyone did their job and I just had to wait for the doorbell to ring!
MatthewsWest Springfield, MA
Jul 11, 2025
lansdenYumesakicho Yamanouchi, JP
Jul 8, 2025
Just as expected
Good communication by the auction house, and reasonable shipping arrangements.
LilyTahoe City, CA
Jun 28, 2025
The items are beautiful
They introduced the items to me professionally, and the payment and delivery were smooth.
SinnottVanier, CA
Jun 5, 2025
crookesFort Mcmurray, CA
Jun 3, 2025
BalitasAtlanta, GA
May 23, 2025
The pendant is very beautiful
This gem is very beautiful and the price is great.
Hans Auction
May 23, 2025
Thank you very much for participating in our auction. It is our honor to satisfy you.
VladimirOstrava, CZ
May 6, 2025
unreliability
The item I auctioned on April 9th was sold to someone else, the bank details on the invoice are incorrect, repeated correspondence regarding the refund, on April 24th the bank repeatedly returned my payment due to incorrect details, on May 7th Hans Galery asks about the PAY PAL account, where to send the money to!!
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