Bidder Reviews for Architectural Antiques (15)

I have purchased from AA a few times now. No disappointments & shipping is fast!

5 STARS

Really an amazing auction house that ships for affordable prices and takes extra care of the products. I watch out for their auctions all year long!

Perfect transaction, Just needed one item but ended up also buying several other fixtures due to such a bargain. Fast, secure and reasonable shipping. Thank you guys!!

I have bought from them before and they are very accommodating.

Precise, prompt, courteous, expert. All items arrived promptly, intact, superbly packed.

Dealing with this company has proven to be a nightmare because they threaten customers who ask any questions about the excessive fees with which this firm “surprises” their customers after the auction. When I asked for clarification regarding the excessive shipping cost they quoted ($315.40), I was threatened that the shipping cost would be increased if I asked for a more detailed itemization and that the firm would consider the items abandoned-and keep both my items and my money-if I asked any additional questions. I was able to determine the true cost of shipping the items using the corporate UPS account for my own business. The true cost for shipping the items is $97.38, $218.02 LESS than the price quoted by this auction company. In spite of this fact, I was still willing to pay more than the actual cost of shipping the items (namely, $157.38) but not the $315.40 quoted by the auction house. The auction house then told me to contact a specific UPS store to ship the items. This UPS Store agreed to apply my pre-paid UPS labels to the boxes containing my items and mail them to me. But when I told the auction house this fact, they firm contacted the UPS Store and was able to get the store to violate corporate UPS policy, refuse to use my UPS pre-paid labels, and instead demand $446.57 to ship my items. So, as of today, nearly three months after I purchased the items, the items and the pre-paid UPS shipping labels I sent to the auction remain at this firm. Architectural Antiques refuses to simply put the labels on the boxes and ship them-even though Architectural Antiques stated in an email to me that “if you would like to provide your own labels, that would be acceptable.” They have also lied to my credit card company about their actions in this matter. I am surprised that this auction is even permitted to use the LiveAuctioneers platform.

I highly recommend ARCHITECTURAL ANTIQUES. They packaged the lighting very well and were fast in their responses. Everything looks very good and impeccable.

While there was a slight issue, Architectural Antiques customer service was great to work with to get it resolved. I would recommend them.

I bid, I paid & it arrived within a week or two. Love the item I bought, just as described. I will definitely be back. Thank you!

I was extremely pleased with my buying experience through Architectural Antiques. The thing I liked most was their in house shipping. My items were packed well and the shipping cost was EXTREMELY reasonable. I'll definitely buy from Architectural Antiques again.