Chapel Street Auctions

I did not receive the print I bought. When I contacted Chapel Street auction, they told me via email that they must have switched two lots. They sent me one that looks nothing like what I bought and never offered to find the one that I bought. On the plus side, I did receive a full refund. But it took several calls, which they never returned, and e-mails. It was disappointing and clearly was a lot of work to get the refunds. Puts me off ever buying from an online auction.