Bidder Reviews for Topwells (3)
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SusanKennett Square, PA
Dec 30, 2023
JeffTroutdale, OR
Sep 20, 2023
Packing issues
I bought some vintage (1800s) books. When the box came it looked like they pulled it out of the garbage. The books were not wrapped, they were thrown in loosely with one piece of paper to cushion them. They were not in good shape. Will not buy from them again.
TopwellsSep 20, 2023
Hi, We sincerely apologize for your recent experience with the books you purchased from us. We deeply regret any inconvenience you may have faced upon receiving your order. We understand your disappointment with the packaging. Your feedback is invaluable to us, and we take it seriously. We are committed to improving our packaging and quality control processes to prevent such issues in the future. Your comment will be shared with our team as we work diligently to enhance our customer experience. Please do not hesitate to reach out if you have any further questions or concerns. Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding as we work to make improvements. Sincerely, Topwells Team
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