The Rug Life

good auction house

Good quality items. Had a question for proprietor and he returned my message immediately. Pleasure dealing with them.

The description said that this small bronze was in "Excellent" condition. As soon as I opened the package, though, I could see there was substantial damage. The plaque on the base had been removed, and in its place was a badge of old glue and metallic remnants. It looks like it was pulled out of the garbage, and I would be ashamed to have this in my house. I asked him for a refund, and he refused saying that the damage was in the picture. However, it would not be too obvious from the picture, and most people, like me, relied on the "Excellent" condition reported. He offered me $35 to go to a trophy store and have a new plaque and base created. However, I bid for a piece in "Excellent" condition, and that means it does not require a bunch of extra cost and effort to display it. Their terms of the auction are very one-sided. They say that the pictures are part of the description. Well, the description is also a part of the description. Also, if you want to sue, you have to go to his hometown court in Virginia to do so. He also threatened to sue me for liable if I posted an unfavorable review, and to take my house from me. Unfortunately for him, though, the federal Consumer Review Fairness Act allows consumers to make truthful reviews that he can't prevent. This company's terms are very unfair, and it looks like he has customized them based on previous unhappy purchasers 'complaints to provide him the greatest position in any dispute. In fact, he told me he is involved in six other lawsuits right now. I am filing many other consumer reports on other sites about this company, I am going to file a complaint with the Virginia Consumer Protection Department, and I will also file a lawsuit to recover my damages.