Bidder Reviews for Gatral Gems (7)

Excellent and friendly service

Very fast shipping and great customer service! All my questions were answered quickly, and we are very happy with our purchase. I received my order today and everything was exactly as expected. I’m very pleased with the items, and my wife truly loved the gift. Thank you-From Gatral Gems

The gold is so thin, you can bend it with two fingers. I am trying to return it but the seller is playing games and not providing DHL with the proper export paperwork AFTER telling me he were to mail it to him. BTW, fraudulent info in the Auction information. The seller is in Thailand, not India. Also uses a different name and address for payment. I WILL NEVER BUY FROM HIM AGAIN. GOOD LUCK IF YOU DO.

The seller sells 10 karat gold as high 18 karat gold. When I asked for return for refund after 3 weeks I was told 2 weeks pass and no negotiation is allowed.

The ring that I received is not at all what was pictured on the auction site. This MAY be a lab created emerald and absolutely not a natural emerald as was stated. The mounting is similar but not as pictured. The diamonds are not the quality stated on the website. Took way too long to be shipped, it is now over a month since I won the auction and I'm extremely disappointed that I didn't receive the ring that I bid on.

I just received my items and am so happy with them. The internet does not do the rings justice! They are so much more beautiful in person than online. I am also very surprised that the package arrived so quickly. Each question I had was answered right away. Overall, a wonderful transaction-I cannot recommend enough!!

I want to extend my thanks for your responsive emails, speedy shipping, safe packaging and absolutely stunning jewelry & stone quality! Thank you!