Mathesons' Gallery

Smooth transaction

Smooth transaction all around, thanks

AN ALL AROUND POSITIVE EXPERIENCE

My auction experience was good. The photos were accurate, and crucially for me, Mathesons connected me with a shipper, who quoted me before the auction and performed according to promise. I don't think auction houses realize how important the shipper is. For someone far away, it is absolutely necessary, and how am I supposed to find a shipper? Also the shipping is a significant part of the cost and needs to be quoted. Finally the performance of the shipper is viewed by me as a critical part of the overall auction experience and not really separate from the experience of the auction house itself. Auction houses that just default on this obligation are in my mind significantly devaluing the items the are selling. In any event the pick up an shipping were according to bid and plan. The auction of my item started hours after the scheduled start of the auction and it would have been nice to get an estimate from the auction house of the likely time each piece would actually go on the block. But the auction was fair, I won, though I likely paid "full value" but I'm pleased with my purchase.

Not bad experience, sold with price they offered even only one bidder. Invoice came quickly. Quick response for inquiry.

Tyler was helpful and did a good job.

Usually, auction houses that offer in-house (or captive shipping, like here) provide faster, smoother service (no delay for pickup). Not the case here. Took multiple calls/emails just to pay them to ship. And, I don't usually complain about the cost of shipping, but from my experience this was about 1.5-2.0x what it should have cost. I'd buy from Matheson's again, but I'd find a Florida UPS store to do the shipping.

No in house packing/shipping. Paid more for shipping then I did for purchased item. $50 for two perfume bottles and outside shippers charged $60. After 11 days I finally got my package.