Bidder Reviews for CR Sails NJ Consignment & Auction (7)

We appreciate your feedback and take your concerns very seriously. However, we would like to clarify a few points regarding your review. First and foremost, the items you mentioned were never returned to us. As a consignment house, all items we auction are consigned to us by third parties, and we ensure that any item accompanied by a Certificate of Authenticity (COA) is legitimate. Our commitment to authenticity is unwavering, and we stand by the integrity of our consignors and the items they provide. Regarding your claims about the authentication process, the company we use is reputable within the industry. The inclusion of a counter-guarantee from PSA/DNA in our listing was not unauthorized, as all authenticating information is provided to us by the consignors. We have not received any cease and desist order from PSA, nor have we ignored any emails regarding refunds or returns. If you did, in fact, return the items, we have no record of their arrival, and we would be more than willing to investigate this matter further. Please provide any shipping or tracking information that could assist us in locating the items in question. We are committed to resolving this situation and ensuring your satisfaction. We encourage you to contact us directly so that we can address any unresolved issues. Our goal is to maintain the trust and confidence of our valued customers.

Dear Anthony, We appreciate you taking the time to provide feedback regarding your experience. We take all customer concerns seriously and strive to address them promptly and thoroughly. Firstly, we would like to reiterate that we worked closely with you to resolve the situation and issued a full refund for your purchase. We regret that you were dissatisfied with the items and understand your frustration with the authentication process and associated fees. Regarding the packaging, we sincerely apologize if the items were not packaged to your satisfaction. We will review our packaging procedures to ensure all items are shipped securely to prevent any future issues. We stand by the authenticity of the items we sell and the legitimacy of the forensic LOAs provided. However, we acknowledge the importance of third-party authentication and respect the evaluations provided by PSA/DNA, JSA, and Beckett. We encourage our customers to seek these evaluations for their peace of mind. We are committed to transparency and integrity in all our transactions. If you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to contact us directly. Thank you for your understanding and for giving us the opportunity to address your concerns. Sincerely,