Accepted return ONLY if changing your mind about the Lithoglyph, NOT any other reason, Lithoglyph can be inspected by the Suisse International Certified Gemological laboratory, i can sent you an Official Gemological Certification about the gemstone und I warantie lithoglyph ?as is listed? with out any misunderstand or other missing information, it is your responsibility read carefully description text before purchase. All gemstones are used specific photographic tools, equal workshop in order to provide REAL gemstone appearence as is my ebay listing pages specific tools used as follows, high-end digital Single Lens Reflex (SLR) camera capable of shooting images more than 16 mega pixels. A 60-105 mm macro lens capable of 1:1 magnification focus on gemstone matter from a distance of 5 inches, traditionally uses a 105 mm lens. Naturally sun light and proffesional studio strobe lights, continuous lighting, led lights and simple flash units used to give gemstone a variety of lighting options in order to show real gemstone appearence "as is visible naturally with the eye alone". (Photoshop correction never done) In case of return as follows, i) sent 8 to12 photos with macro camera (50/100macro, minimum size 1200pix) lamp light behind see clearly interior lithoglyph surface, may inquiry gemologist photos transparency of the stone surface, I do not accept a return if not examine glyph pictures as is required in this policy, ii. Sent back lithoglyph, i accept only fully insurred packet as received, included invoice payment as received and written, capitals letters ?RETURN? (this is for the custom, when opened the packet) and your sign/or stamp on the receipt payment, if not fully insurred i will not accept it, (included custom labels by your courier provider as CN22 or any additional as was described when received), if inscriptions not correctly your misunderstand may be charged at the Suisse customs, also a custom declaration will be inquired by my side to receive packet included much paper work from my side. Return shipping cost & custom fees buyer responsibility, iii. When receive lithoglyph, need 5-12 working days examine precious glyph specimen by my gemologist & goldsmith, you will receive mail confirmation and jewellery condition, if lithoglyph excellent condition as received immediately get money refund. If Lithoglyph have damaged surface there is money refund as follows, i) metallic gilt is charged, my goldsmith will be proceed fix it, ii) cracked interior gemstone surface, even one crack into the material lithoglyph surface there is no money refund, cracked glyph does not have any demand in Cyprus according British Standards, iii) small scratches outer gemstone surface, extra charged, my gemologist will fix it. Every Lithoglyph is utterly collective handmade workmanship, and all the critical qualities of your glyph will appear on the accompanying certificate. At my store, every Lithoglyph is sold with an independent laboratory certificate, which includes the exact measurements of your stone as well as the clarity, colour, carat weight, transparency and treatments, i hope respect British Standards control & quality.