Eton Auctions

I purchased a painting from Eton Auctions via LiveAuctioneers. Initially I received no response from the firm. After multiple followups I received an invoice. After paying the invoice again I received no response until a painting showed up on my doorstep. The painting was horribly damaged. Eton promised a refund in writing and stated that they would initiate a bank transfer. After multiple follow-ups I am unsure how to proceed. My advice: stay away from his firm.

In describing their auction, Eton Auctions stated that, "Every item comes with a certificate of authenticity, so you can be confident in the provenance of each piece." When I asked Eton to send me a photo of the certificate of authenticity that would accompany the piece that I purchased, a representative of Eton responded as follows: "You will get a certificate of authenticity from Eton Auctions which will accompany the piece." Based on these representations, I paid for the piece and shipping charges from UK to USA. Although the piece was packaged nicely and shipped timely, it was not accompanied by a certificate of authenticity or any other paperwork for that matter. I have requested a full refund before I ship the piece back to Eton.