Reviews
Bidder Reviews for Lucerne Auctions LLC (25)
4.3 out of 5.0 Stars
1-25 of 25 Reviews
FSt Andrews, CA
Jul 20, 2026
Great communication, super efficient
I was extremely pleased with my purchase on behalf of a client from Lucerne Auctions-they provided friendly, professional, efficient service. I would not hesitate to recommend buying from them!
BrianMilford, CT
Jun 21, 2026
TyroneLondon, GB
May 15, 2026
Selling photocopies as ‘ lithographs ’
These guys are a scam. Stay clear! made a fast bid a couple of days before the auction date on a group of items. Wrote asking to retract as I didn’t want a lithograph. They refused. No one else bid. I won all three items. When they arrived one was clearly pixellated. The edges are freshly cut on the heavy board they were glued to. Cropping the picture. I spent over $500 on what I could have done at home printing images off Google image on my home printer and sticking to some card. This operation preys solely on naive bidders and bidders who don’t read the full detail of the long text listing. In this case if you read any of their listings they’re saying everything is junk and sold as is. Save money do your own print at home if you want this low quality junk. For a fraction of the price. Theirs a place for these items if listed for $5 but for $250 + it’s just predatory Should be banned from the platform
sherryChandler, AZ
May 7, 2026
ThearNew Orleans, LA
May 6, 2026
Customer service
I am compelled to post a most positive review of Lucerne’s customer service team. I was disappointed when the item I received had been damaged in shipping. Lucerne immediately found a replacement and sent this promptly and with no additional charges. Top notch.
LizzieBrooklyn, NY
May 6, 2026
StephenHenrico, VA
Apr 29, 2026
The Hiroshige Sugoruku will bring much joy and a greater understand of Hiroshige's masterwork, the 53 Stations of the Tokaido Road. I have most of the prints and this will be a valuable asset. There was a misundertsnading on my part, and upon receipt of my correspondence, Lucerne Auctions bent over backwards to make things right. They succeeded in doing this beyond anything I would have expected. I particularly appreciated their courtesy in communications. On a star system, I would rate the transaction as 5 star, excellent.
CarlLexington, KY
Apr 16, 2026
Shipping charges are confusing and frustrating
I am very frustrated with my transaction with Lucerne/LiveAuctioneers. So, for now, since I STILL don't have my purchased piece, I remain dissatisfied.
JoeBennett, CO
Apr 4, 2026
JeremyMaryville, TN
Mar 31, 2026
I will never buy from this auction again.
I will never buy from this auction again.
Lucerne Auctions LLC
Apr 6, 2026
Dear Customer, We’re sorry to see your feedback and were surprised, as we have reached out multiple times but have not yet received a response. We take all customer concerns seriously and are always happy to work toward a resolution. At this time, we’re unsure what may have caused your dissatisfaction, and we would greatly appreciate the opportunity to better understand and address any issues. Please feel free to contact us directly at your convenience, and we will make every effort to resolve this promptly. Warm Regards, Lucerne Auctions
JamesNorth Oaks, MN
Dec 29, 2025
GeorgeAstoria, OR
Dec 1, 2025
JennaMarietta, GA
Nov 16, 2025
Great Experience!
We had a great experience buying from Lucerne. I had questions about our piece and they were extremely responsive. Also so appreciative the shipping price was reasonable and item arrived well packaged. We’ll definitely purchase from them again!
JessicaNewport, RI
Nov 15, 2025
CynthiaWoodinville, WA
Nov 14, 2025
If you not pleased with the product Lucerne will work with you
Lucerne was pretty reasonable after I contacted them with my misgivings about the product and worked with me to come to terms beneficial to both of us.
YvonneSan Francisco, CA
Nov 10, 2025
I am satisfied with my transaction.
Lucerne Auctions was responsive to my concerns and addressed them with professionalism and gravity. I am satisfied with my transaction.
MikeAppleton, WI
Sep 1, 2025
NageswariCincinnati, OH
Aug 30, 2025
The Auctioneers inform me they are working with liveauctioneer platform to improve the communication
The Auctioneers inform me they are working with liveauctioneer platform to improve the communication, so I expect this to be no longer a problem in the future.
GreggBonney Lake, WA
Aug 15, 2025
IkeSugar Land, TX
Jul 26, 2025
Easy to deal with
Timely responses to my questions and easy to deal with. I would not hesitate to bid with them again.
NelsonYork, PA
Mar 26, 2025
Great customer service
Package arrived damaged (USPS fault). Contacted Lucerne and they couldn’t be nicer. Reshipped my print with no questions asked. Couldn’t have been nicer and was very responsive.
HectorSanta Ana, CA
Feb 4, 2025
"I recently participated in an auction at Lucerne Auctions, and while the piece I purchased was not perfectly described in the listing, I reached out to the team with my concerns after receiving the item. I was pleased with how quickly they responded and how promptly they honored a full refund. Their professionalism and customer service were exceptional, and I appreciate their willingness to resolve the situation swiftly."
BarbaraBrooklyn, NY
Feb 1, 2025
The piece auctioned was not perfectly described.
Make sure you contact the auction house for more details. When I contacted them after getting the piece, they honored a refund and responded quickly to my concerns.
EtienneParis, FR
Jan 31, 2025
online bidding sometimes create difficulties with descriptions, Lucerne were available and provided excellent support
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