5 Keys to Unlocking Customer Satisfaction and Growing Your Auction Sales
Intuitively, everyone knows that customer service is important. However, many business owners actually overestimate the time and resources required to provide a world-class customer experience, which every auction company must offer in order to retain bidders and grow auction sales.
At LiveAuctioneers, auction houses ranking in the top 10% for customer service satisfaction generate far more revenue and bidder activity than those ranked in the bottom 10%:
321%
more auction revenue
798%
higher sell-thru rate
5x
more bidders
Whether you’re just beginning to establish customer support services or simply exploring ways to optimize your auction business, check out these five key strategies to help you increase bidder satisfaction and foster a sense of loyalty.
A Gartner report predicts that 80% of your business revenue will come from 20% of your existing customers, and it costs 6 to 7 times more to acquire a new customer than to keep a current one. Maximize your auction sales and start investing in your customer experience today.
LiveAuctioneers is the leading live-bidding platform connecting millions of passionate collectors, dealers and buyers to exceptional treasures auctioned from around the globe. To become a LiveAuctioneers partner, contact us at support@liveauctioneers.com
3,600+
AUCTION HOUSES
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$25,387,000,000+
IN BIDS PLACED
25,000,000+
ITEMS AUCTIONED
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200,000+
ITEMS FOR SALE NOW