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Bidder Reviews for Burchard Galleries Inc (465)
TOP RATED4.7 out of 5.0 Stars
1-50 of 465 Reviews
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Highest Rated
RolandOrchard Lake, MI
Oct 02, 2023
GintarasVilnius, LT
Sep 12, 2023
Burchard Galleries IncSep 12, 2023
Glad you had a 5 Star experience! Thank you for your business!
RSarasota, FL
Sep 10, 2023
you can expect a good experience!
A helpful staff with a positive attitude, good photos and correct descriptions. A long history in the area & auction business!
Burchard Galleries IncSep 10, 2023
Thanks for your kind words RB. Hope to see you soon!
FrankPrescott, AZ
Sep 10, 2023
NipingChappaqua, NY
Sep 02, 2023
Very easy and smooth transaction
Very easy and smooth transaction. Nice auction house staff.
Burchard Galleries IncSep 02, 2023
Thanks for the kind words Niping!
DaleHawthorn, AU
Aug 31, 2023
Excellent Service from Burchard’s Auctions
I cannot speak more highly for Burchard’s Auctions professionalism, service and customer care. It was my first auction and you helped me through the process. Thank you.
SlawomirWorcester, MA
Aug 06, 2023
FelixLakeland, FL
Aug 06, 2023
They have a very professional and knowledgeable staff very easy to work with …
Excellent family on auction house and gallery.. very easy to work with payment or shipping.. friendly staff with excellent management.. will be doing business with them for years to come,..
MarkApopka, FL
Aug 06, 2023
MarkCrystal Lake, IL
Aug 06, 2023
BrettDes Moines, IA
Aug 06, 2023
Nymphenburg Figure
Very responsive to question. Preferred shipper was timely in picking up & shipping item
julieSarasota, FL
Jul 30, 2023
Burchard Galleries IncJul 30, 2023
Thanks for your business, Julie. Hope to see you again soon!
JamesJacksonville, FL
Jul 25, 2023
Burchard Galleries IncJul 30, 2023
Thanks for the stars James!
MarkFrisco, TX
Jul 20, 2023
Excellent service
Excellent service. Very informative. Accurate description. Easy to do business with.
Burchard Galleries IncJul 20, 2023
Thanks for your kind words Mark. Hope to see you again soon.
KevinFort Myers, FL
Jul 13, 2023
Burchard Galleries IncJul 13, 2023
Thank you Kevin! We appreciate your business!
JamesLutz, FL
Jul 08, 2023
large variety of items in each auction
overall, a great auction house
Burchard Galleries IncJul 08, 2023
Thanks for your business Jim!
RodneyGriffin, GA
Jul 08, 2023
Burchard Galleries IncJul 08, 2023
Appreciate the business Rodney!
ThomasSimsbury, CT
Jul 08, 2023
Excellent service and truly professional service the best auction gallery.
Five-star business and staff.
Burchard Galleries IncJul 08, 2023
WE aim to please. Thanks Thomas!
MacieEureka, CA
Jul 08, 2023
Everything was Perfect!
They shipped my earrings before payment went through... unheard of customer service. I'm grateful they were packed very carefully. Thank you!
Burchard Galleries IncJul 08, 2023
Thank you Macie. We aim to please!
ScottErie, PA
Jun 29, 2023
Never responded to multiple requests for help, shipping huge problem
Bidding was fine, but once you win, wow, hold on tight. Really challenged in terms of operational processes. Shipping, well, you are worse than on your own: The auction house doesn't ship, advises you use one particular shipper only and actually declares you can't use a couple of particular shippers. Neither the auction house or the shipper they want you to use replied to ANY of my emails. Could not get a shipping quote. Could not get a reply to my email if it was OK to use the local shipper I found close by to the auction house. Did not reply to an email where I attempted to coordinate pickup. So, they want to use a particular shipper.... and not use others... but don't count on ANY help. (Shippers I found on my own in Tampa.... Sending TLC were actually superb. Top notch. I'd use them over and over again.) Burchard also is a bit odd with billing and payments. In one breath, they say if you pay direct and send out of state, you may not have to pay tax. But I was never able to get them to respond to a billing email. And they sent an invoice via Live Auctioneers that included tax and that if you didn't pay it, well, they would void the transaction. I've been buying at auctions for oodles of years. I know it's chaos. But it's not this difficult for basic operational issues.
Burchard Galleries IncJul 03, 2023
We are very sorry to hear that you have not had a pleasant experience with our Auction House. If you would like to discuss the details further and let us know what we can do to make this right, you can certainly call the Office at 727-821-1167. I would also like to clarify a few things: 1. In the past, we offered too many shipping options which seemed to frustrate our buyers so we decided to try something more streamlined so as to make it easier for our buyers by using one shipper primarily however, as stated in everyone’s Invoice, “if you have a shipper that you would normally use, you are welcome to do so.” (That also means, you are absolutely allowed to any shipper of your choosing) 2. We have only prohibited the use of one shipper and that is “Capitol City Moving” and that is because of his lack of communication, he is notoriously unreliable and has oftentimes taken 6 months to a year to pick up items from our gallery. So no, we do not work with him any longer. 3. Also stated in everyone’s Invoice, “due to the “Internet Sales Tax” rules that are unfolding and are being implemented around the country, if you choose to pay via LivePayments (“Pay Now”) and you do not have a Resale Certificate on file with Live Auctioneers, even if you are an out of state bidder, you will be charged sales tax.” And since Live Auctioneers collects and remits their own sales tax (when using their Payment Processor), you will only see the sales tax on your Live Auctioneers Invoice. We appreciate your feedback and we will use such feedback to make the shipping process and billing more clear in the future and to better serve our Customers.
AdamClearwater, FL
Jun 27, 2023
Fake item in Auction won
I won this auction having faith it was an antique Soldier's watch, upon researching the item I found out it was an Indian made novelty/Replica item that's worth no more than@ 15. Auctioneer demanded payment and shamefully filed a dispute when I declined to pay, even though I sent them links to examples of these novelty watches for sale all over the internet.
Burchard Galleries IncJun 30, 2023
We certainly appreciate your feedback but am very sorry to hear about the situation. I have done some research from the June 14, 2020 Auction and found that the dispute was placed in error on your account and I have since removed the dispute. You should see that reflect on your profile immediately. You had a valid concern regarding how the Lot was described and while our expert did not agree with what you found, we certainly understood and respectfully canceled the sale and released you from the transaction. We certainly hope that by removing the Dispute, you will reconsider your feedback 🙏 Your business is greatly appreciated.
JamesJacksonville, FL
Jun 26, 2023
MintaJulian, NC
Jun 22, 2023
Well Managed Auction
My first time with BG and found them responsive with preauction questions, smoothly run auction with IMO great items. I purchased 2 nautilus swivel lounge chairs. Shortly after delivery, while cleaning the upholstery, I found 3 old rubbed tears in an inconspicuous place at the lower back of one chair which had rather camouflaged pattern of fabric. In retrospect, there were no BG photos preauction of this area nor by the receiving shipper nor by me initially receiving items late in the day. BG was fair and prompt in investigating and resolving this issue. Honest, professional, efficiently managed, easy to work with, and quality items. I would do business with them again. Highly recommended.
Burchard Galleries IncJun 22, 2023
Thank you for your business, Minta and also for your kind review!
JonPalmetto, FL
Jun 11, 2023
RobertPrairie Grove, IL
Jun 11, 2023
julieSarasota, FL
Jun 09, 2023
Excellent service and quality items
Excellent service and quality items
Burchard Galleries IncJun 09, 2023
Thanks for your business Julie. Hope to see you soon!
DeniseParrish, FL
May 21, 2023
Burchard Galleries IncMay 22, 2023
Thank you for your review!
AntheaNashua, NH
May 10, 2023
Not a good auction house.
I won't do business again with Burchard Galleries. Once they take your money, you are on your own if anything goes wrong.....
Burchard Galleries IncMay 16, 2023
We are sorry to hear your package got damaged in shipping. Since we do not handle the packing or shipping there is nothing we can do from our end, unfortunately. UPS is working hard to get the claim process rolling for you.
thomasTampa, FL
May 09, 2023
great auction house, nice and friendly and helpful people
great auction house, very helpful in answering questions or concerns, friendly employees, will find the answer if they do not know, very satisficed with dealing with them, as I have purchased from them previously, make them one of your favorites they have great auctions!
Burchard Galleries IncMay 09, 2023
Thanks Thomas. We appreciate your business as we strive for glowing reviews such as yours!
Juan de la Luz Mexico, MX
May 06, 2023
Burchard Galleries IncMay 06, 2023
We strive for 5 stars. How may we have better served you? jeffb@BurchardGalleries.com
RichardHorsham, GB
May 06, 2023
Impeccable customer service
Burchard Galleries are a very good and efficient auctioneers. Buying internationally with them is easy as they have a great shipping arrangement. My pottery items were packed virtually bomb proof and arrived to the UK fast. Recommended so buy with confidence.
Burchard Galleries IncMay 06, 2023
Thanks for those kind words Richard!
PamelaCheck, VA
Apr 12, 2023
Excellent items. Received promptly. Very professional auction house. Great experience.
Loved my items. Thank you for easy transaction. Much appreciated!
Burchard Galleries IncApr 12, 2023
Thank you Pamela for your business!
PASCALSaint-denis, FR
Mar 31, 2023
maison d'ench è res efficace
tr è s satisfait de ma transaction avec Burchard Galleries Inc. Rapidit é dans l'envoi de la facture et transmission de la liste des exp é diteurs pour l 'é tranger. J'ai choisi Family pack and ship car plus rapide à r é pondre que le choix pr é f é r é de la maison d'ench è res.
Burchard Galleries IncApr 12, 2023
Thank you Pascal for your review and business. Family Pak and Ship is one of our regular shippers and we are glad they worked out for you. Enjoy your item!
EvelynOmaha, AR
Mar 27, 2023
Easy to work with
Overall this was a good experience. It was easy to pay and easy to work with their recommended shipping partner-who really rocks when it comes to packing stuff. This is a good auction house.
Burchard Galleries IncApr 12, 2023
Thank you Evelyn, we appreciate knowing Charlie at UPS packs our buyer's items well. We hope to see you at upcoming auctions!
ThomasColumbia, SC
Mar 16, 2023
Burchard Galleries IncMay 06, 2023
Thank you Thomas!
WilliamBulls Gap, TN
Mar 06, 2023
Excellent to Deal With
Couldn't be happier with the quality of items, the descriptions, and the service!
Burchard Galleries IncApr 12, 2023
Thank you William for your review and your business. We hope to see you at future auctions.
GregoryTitusville, FL
Feb 12, 2023
Another great auction experience.
I am so pleased with Todd Burchard and his staff. All very friendly and professional. The painting I bought was exactly as advertised. I arranged to pick it up in person and everything went smoothly. Thank you for another great auction experience.
Burchard Galleries IncApr 12, 2023
And thank YOU for bidding with us. We appreciate hearing that all went smoothly. We hope to have you at upcoming auctions.
JorgeEast Stroudsburg, PA
Feb 12, 2023
Reliable staff and excellent customer service.
Very pleased with this auction house, excellent customer service and overall buying experience including the description of the item, shipping and very attentive follow up message.
Burchard Galleries IncApr 12, 2023
Thank you Jorge for your business and review! We appreciate all feedback.
michaelSan Francisco, CA
Feb 12, 2023
Burchard Galleries IncFeb 12, 2023
Thank you Michael for your business!
julieSarasota, FL
Feb 08, 2023
Burchard Galleries IncApr 12, 2023
Thank you Julie for your rating!
julieSarasota, FL
Feb 08, 2023
GuyChicago, IL
Feb 02, 2023
Good Items and Great Shipping
I was happy with the items I received. The UPS Store did a great job at shipping and were very great to work with. Thanks.
Burchard Galleries IncFeb 07, 2023
That is great to hear! Thank you Guy for bidding with us.
AnnNorman, OK
Feb 02, 2023
Incredibly fast shipping
Great item, shipped quickly accompanied by constant information on the shipment Would buy from again
Burchard Galleries IncFeb 07, 2023
Thank you Ann, that is great to hear! We appreciate communication from buyers so we give it in return. Thank you for bidding with us.
WilliamHouston, TX
Dec 31, 2022
Burchard Galleries IncMay 06, 2023
Thank you William!
StephenPasadena, CA
Dec 23, 2022
Train Condition
Although they tried to give an accurate description of the train and its poor condition it would’ve been helpful if they had mentioned that most of the wheels add cracks or missing pieces. They did mention that one wheel was missing.
BradWinter Haven, FL
Dec 17, 2022
Burchard Galleries IncMay 06, 2023
Thanks Brad!
NatalieBrooklyn, NY
Dec 04, 2022
Do NOT use Charlie the "recomended" shipper!
The auction house stubbornly recommended Charlie a shipper that tried to over-charge 5x the average rate!? However, another shipper SendingTLC was very helpful and did an excellent job packaging and shipping at a fair rate.
DeborahSacramento, CA
Dec 03, 2022
Burchard Galleries IncMay 06, 2023
Thanks Deborah. We couldn't do it without you!
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