Bidder Reviews for Burchard Galleries Inc (487)
TOP RATED
4.7 out of 5.0 Stars
Accurate Descriptions
Quick Responses
Easy Payments
Seamless Shipping
350-400 of 487 Reviews
All Ratings
Highest Rated
DorothyNaples, FL
Jan 06, 2019
PatrickNatchez, MS
Jan 06, 2019
DustinJacksonville, FL
Jan 06, 2019
I think you guys were great. But when you mention that someone authenticated a piece it should come with documentation stating such. Or explicitly state in the auction ‘ authenticated verbally ’. Other than that, great job.
AnthonyBaltimore, MD
Jan 06, 2019
very friendly and professional-one of the few houses ive bought from that actually has had a person contact me and give updates and ask did the item arrive and ask for feedback. everything went smoothly and very happy with the whole experience.
PaulSan Antonio, TX
Jan 06, 2019
Had a small problem with shipping and the Auction House went out of their way to help and made everything Right!
Rolf-DieterRoswell, NM
Dec 12, 2018
gordonClearwater, FL
Dec 12, 2018
DonnaNew York, NY
Dec 12, 2018
They really understand customer service.
JohnSanta Rosa, CA
Nov 13, 2018
SarahLargo, FL
Oct 19, 2018
DoreenMercerville, NJ
Oct 18, 2018
I am new to the online process and they were helpful in setting up and approving me. But, they said they would accept PayPal for payment. At first, the paypal payment was accepted but they then refunded paypal and said I had to use a credit card!!!!! Very odd because they have new listings with you AND they currently say they accept paypal. What's the story here? Pickup and delivery was fine-one of my pieces broke during delivery and going thru the claim process with UPS now.
IanHexham, GB
Oct 17, 2018
1. The image on Live Auctioneers showed a very small slip frame only. In fact it had a 5 inch frame which was then a real problem with the transport to UK. . Burchard's staff were helpful and prompt in sending proper images after the sale to assist me. . Burchard's recommended shipper, family Pak & Ship quoted $485 with the large frame complete, but then having reduced it by ditching the outer frame, I was charged $435 to send a single piece of card about 14 inches x 21 inches. The item was a chalk drawing so having thrown away the slip as well, the picture was wrapped in brown paper with two polystyrene boards, so some of the chalk came away on the brown paper. Another recommended shipper quoted over $800. It really doesn't need to cost that much! Conclusion: The quality of images provided in the US and therefore on live Auctioneers is pretty poor (Compared with say Bukowski in sweden) and the costs of shipping to UK very high. I feel a bit better after saying all that!
JeremiahTampa, FL
Oct 17, 2018
Wonderful auction house with very helpful staff! A pleasure doing business with them!
Anonymous
Jul 12, 2018
Anonymous
Jul 11, 2018
Anonymous
Jul 11, 2018
One item had chips which had to have been noticed by the auction house but not identified in the description or in the photograph. I found that to be very disappointing.
Anonymous
Jun 13, 2018
Anonymous
May 24, 2018
Anonymous
May 17, 2018
1st auction experience and Burchard made it perfect!
Anonymous
May 17, 2018
Anonymous
May 17, 2018
Everything went along very well, until the problem with the shipper started. I used one of the shippers listed on the auction house internet page. They quoted a price. I called them and accepted the quote. They said they would be in contact. Never heard from them for over a week. When I called them, several times, they never return my call's. Had to lodge a complaint with UPS. After which the ball started rolling again. This reflected on the auction house, because this shipper was listed on their sight. I looked at this as a recommendation.
Anonymous
May 16, 2018
Very happy with the quality of service. Everyone I spoke with at the auction house was very friendly and helpful. Thanks for making my experience so enjoyable!
Anonymous
May 16, 2018
Very good experience.
Anonymous
May 16, 2018
Saturday pickup would be nice
Anonymous
May 16, 2018
Anonymous
Apr 18, 2018
A fine auction house. I hope to do business with them again.
Anonymous
Apr 18, 2018
A good experience
Anonymous
Apr 17, 2018
Anonymous
Mar 21, 2018
Anonymous
Mar 21, 2018
Anonymous
Dec 05, 2017
Anonymous
Dec 04, 2017
Extremely efficient and well organized. I've purchased from numerous auction houses and I would consider them to be one of the best.
Anonymous
Dec 04, 2017
We have been customers of Burchard Galleries for a long time and they always are fair and honest in their dealings.
Anonymous
Nov 12, 2017
I ended up not purchasing the 8 dining chairs because they were "not", in fact, rosewood as the listing had stated. They were teak, and i was buying for a client that wanted rosewood chairs. I spoke with the Jeffrey Buchard about this and believe the issue was resolved amicably. The chairs were re-listed and just re-sold today, Nov. 12 2017, to another buyer.
Anonymous
Nov 08, 2017
Anonymous
Nov 07, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Nov 06, 2017
Anonymous
Aug 17, 2017
Totally honest about piece of art and poor old framing. Rresponsive and took care of shipping better than 90 % of auction houses I deal with. Also very economical shipping. I give these guys AAA + + +!!!!!!!
Anonymous
Aug 15, 2017
Anonymous
Mar 23, 2017
Shipping is a problem. The framed map arrived safely and in reasonable time, but it was WAAAAY over packaged. I'm continually amazed how poor of a packing job many suppliers used, including this case. The item had excessive amount of packaging, in too large of a box. I'm starting to avoid auction houses who do not value the total bidder experience, of which shipping is a key component.
Anonymous
Mar 23, 2017
The UPS store in Pinnelas Park was just awful.
Anonymous
Mar 23, 2017
I had some concerns.... The staff responded quickly and the concerns resolved. I will do business with Burhard again and would recommend the organization highly.
Anonymous
Mar 23, 2017
Anonymous
Mar 23, 2017
View:
50
TOP