Bidder Reviews for Rivich Auction (259)

Heather, Following your purchase in May, our team made consistent efforts to reach out regarding pickup arrangements, but unfortunately, we were unable to get in touch with you directly. A pickup time was eventually scheduled with your husband for July 22nd, but that appointment was canceled, and communication subsequently dropped off. While we fully understand that unexpected life events can arise, the challenge in this case was that we were not informed of any delays until after the missed appointment — and several weeks had passed. The initial pickup email was sent on May 26, with follow-up emails sent on June 17, June 25, July 7, July 22, and July 29. The last two included information about holding fees after discussing them with your husband by phone. All of these emails went unanswered. When your husband arrived for pickup, our team assisted with loading the items-a courtesy we typically do not offer, but extended to make the process easier. Following that, he requested a reduction of the holding fees, asking to have them cut in half before making payment. He agreed to holding fees and acknowledged he was made aware of them prior. There was nothing unexpected about this aside from him attempting to bargain with a team member. To hear that you were “unaware” of the holding fees is disappointing, as our team made every effort to communicate this clearly and proactively. The fees that were ultimately charged were already discounted. If you would like to know the exact total based on our standard rates, we encourage you to calculate from the original pickup date. Our Terms & Conditions clearly state that holding fees apply when items are left unclaimed, and we would never apply such charges without basis or notice. While we always strive to maintain respectful and positive relationships with our clients, we must also uphold our policies consistently and fairly. Choosing not to respond to phone calls or emails does not exempt you from standard protocol.

Daniel, thank you for the five star review!

Michael, thank you for the five star review! We are so glad you enjoyed your experience. Come back and bid again soon!

Kristy, thank you for the five star review!

Tracey Thanks so much for the kind words. Rivich Auction is happy to help.

Michelle Many thanks! Hope you will find another treasure again with Rivich Auction