Bidder Reviews for Neue Auctions (373)

I had zero frustrations with Liveshipping. He tried to complained to LA about the cost of shipping (that he already paid them upon checkout) of his purchase, but messaged the auction house by mistake. I saw this and reached out with an option of using freight delivery, whereby myself and another staff person blanket wrapped, boxed and palletized the chandelier for freight service, which was about $300 less. I also reached out to LA to facilitate a refund to his CC for the cost of Liveshipping-he said I was his hero! The pallet was picked up and I notified him same day and emailed him the invoice, which we had to pay upfront to the carrier. A day later he messaged the auction house that he has to cancel the purchase because he didn't want to pay the freight on an inexpensive item (no matter if it was $80, $800 or $8000, the freight cost is the same, give or take for insurance). I was upset thinking I'm out $600 because all my phone calls to him went straight to voicemail and I waited for a return call (there is a 3 hour diff) but he starts messaging me hours later. He's upset, I'm upset, and he hurls multiple profane insults. I tire of him and say he has the opportunity to do the right thing. Well, he paid the freight after calling me a "cr@ cKer-see you next tues" and said I must be a white trash republican from the south (I'm none of those). Now he's harassing and threatening me. This guy's cornbread ain't cooked in the middle!

This bidder showed up DURING the auction (we're closed during online live bidding and we told her this when she arrived) to pick up and pay for her item; we hadn't finished the auction or made invoices yet; we tried to turn her away but she was rude and demanding; we explained invoices hadn't been created yet but were accommodating. I contacted Livesupport and requested a refund to her card when I found out her credit card had been charged. It took LA a long time to refund her card. She and I had several phone conversations about this and emails between us and with LA support. We always respond quickly no matter what the situation and always try to make things right.

Our 8/7 response to the bidder, for clarification that we are not promoting reproductions as antiques and we would have allowed a return had we'd been notified by the bidder in a timely manner; Replying to a Liveauctioneers 'survey would not notify the auction house of a problem with an item. I found out about this before your email today by reading your review. The item was catalogued as "Decorative" and "After" in both the title and description-both are acceptable terms in our industry when cataloguing copies or reproductions, such as "school of" or "circle of". Furthermore, the description states "Small ring tag states made in Italy on the case top ring." Additionally, images # 6 and # 12 clearly show the "Italy" tag. The case indeed has wear from age and use, it is not brand new. Had it been by Carpenter and "of the period" (which means antique, genuine, by the hand of, etc.), the estimate would have been higher and it would have sold for much more. The item is not grossly mis-represented; we did not say this is an antique. It is a decoration; I'm sorry you didn't understand this. I would have permitted a return/refund had you notified Neue Auctions before the consignors were paid, (thirty days after the auction). Please make sure to read the terms and conditions of sale of any auction house you may participate, make inquiries prior to bidding and contact the auction house immediately with any problems upon receiving your items. I wish your experience would have been better and hope you'll not let this lesson learned deter you from the joy of collecting.

Hi Connie, this was listed "as is with losses". Not some, and "as is". we always recommend carefully viewing the detailed images and phoning with any specific condition inquiries. For those who don't know the auction biz, as is means just that! And i thought you'd be happy with this bargain purchase!