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Bidder Reviews for Neue Auctions (373)
4.6 out of 5.0 Stars
1-50 of 373 Reviews
DonaldLincolnshire, IL
May 13, 2025
Shippers can be slow!
It took way to long for my shipper to contact me about payment before shipping.

RobertMill Valley, CA
May 12, 2025
NEVER AGAIN
AFTER HUNDREDS OF SUCCESSFUL BIDS ON LIVEAUCTIONEERS, THIS IS THE FIRST TIME I HAVE TRADED INSULTS WITH AN AUCTION HOUSE. THE SPOKESPERSON SHOULD NOT UNLEASH HER FRUSTRATIONS WITH LIVEAUCTIONEERS SHIPPING ON BIDDERS. I FOUND HER UNCALLED-FOR REMARKS INSULTING AND UNKIND. SO I POUNCED. THIS PLACE HAS NO AFFILIATION WITH NEUE GALERIES IN NYC.

Neue AuctionsMay 13, 2025
I had zero frustrations with Liveshipping. He tried to complained to LA about the cost of shipping (that he already paid them upon checkout) of his purchase, but messaged the auction house by mistake. I saw this and reached out with an option of using freight delivery, whereby myself and another staff person blanket wrapped, boxed and palletized the chandelier for freight service, which was about $300 less. I also reached out to LA to facilitate a refund to his CC for the cost of Liveshipping-he said I was his hero! The pallet was picked up and I notified him same day and emailed him the invoice, which we had to pay upfront to the carrier. A day later he messaged the auction house that he has to cancel the purchase because he didn't want to pay the freight on an inexpensive item (no matter if it was $80, $800 or $8000, the freight cost is the same, give or take for insurance). I was upset thinking I'm out $600 because all my phone calls to him went straight to voicemail and I waited for a return call (there is a 3 hour diff) but he starts messaging me hours later. He's upset, I'm upset, and he hurls multiple profane insults. I tire of him and say he has the opportunity to do the right thing. Well, he paid the freight after calling me a "cr@ cKer-see you next tues" and said I must be a white trash republican from the south (I'm none of those). Now he's harassing and threatening me. This guy's cornbread ain't cooked in the middle!

GaryNorth Canton, OH
May 04, 2025

JacquelynCleveland, OH
May 02, 2025
As always, an excellent experience!
Friendly staff; accurately described merchandise; seamless pickup and payment process. Thanks.

WilliamLittleton, CO
May 02, 2025

SusanConcord Township, OH
May 02, 2025

AleksandrNew York, NY
May 02, 2025

MichaelBeachwood, OH
May 02, 2025

michaelPalmetto Bay, FL
May 02, 2025

dianaPalm Beach Gardens, FL
Apr 24, 2025
I had a great experience with Neue Auction house.
Great experience overall! Would recommend this auction house!

JamesJacksonville, FL
Apr 18, 2025

RogerLas Vegas, NV
Apr 09, 2025

AlVero Beach, FL
Apr 05, 2025

StevenNewark, DE
Apr 04, 2025
Accurate descriptions, good photos and great communication
The auction was very well run with great communication and help in arranging shipping after the auction. I look forward to bidding with them again.

TODDPhiladelphia, PA
Apr 04, 2025

DavidChicago, IL
Mar 15, 2025

MatthewWilton Manors, FL
Feb 22, 2025

MarkCharlotte, NC
Feb 21, 2025

PennieFairlawn, OH
Feb 21, 2025

ScottAstoria, OR
Jan 07, 2025
Simple and Easy
It was simple and easy to bid, make payment and pay for shipping service through Live Auctioneers. In this case it was Navis Pack and Ship. Shipper created a box for my purchase, which significantly increased my shipping costs, but everything eventually came together and I received my auction win exactly as described and depicted in the auction listing. Overall pleased with my purchase and the auction house, shipping was the only negative aspect as it took much longer than stated, but this is the fault of the shipping company. I would not hesitate to bid with Neue Auctions again!

YelenaBeachwood, OH
Jan 06, 2025
Double charged-no call back, no refund, no apology
I was double charged, I paid by check to Neue and Live Auctioneers charged my credit card, 3 weeks later and after numerous calls to Neue no call back from Cynthia, no refund on my credit card. Not a good way to treat bidders.

Neue AuctionsMar 23, 2025
This bidder showed up DURING the auction (we're closed during online live bidding and we told her this when she arrived) to pick up and pay for her item; we hadn't finished the auction or made invoices yet; we tried to turn her away but she was rude and demanding; we explained invoices hadn't been created yet but were accommodating. I contacted Livesupport and requested a refund to her card when I found out her credit card had been charged. It took LA a long time to refund her card. She and I had several phone conversations about this and emails between us and with LA support. We always respond quickly no matter what the situation and always try to make things right.

MichaelFairlawn, OH
Jan 03, 2025
Neue is an incredible auction house-the best in Ohio.
Neue is an incredible auction house-the best in Ohio. They have wonderful auctions and are helpful and extremely knowledgeable about their merchandise.

CynthiaFennville, MI
Jan 03, 2025

TomBloomfield Hills, MI
Jan 02, 2025

CarolDuxbury, MA
Dec 29, 2024
Great Transaction with Experienced Auction House
Thrilled with the item, which was accurately described and despite the Christmas holiday received quickly. Highly recommended.

JamesMccomb, MS
Nov 11, 2024

TodWashington, DC
Nov 09, 2024

Sondra JoCasper, WY
Nov 08, 2024

RickWhitinsville, MA
Sep 28, 2024

ShannonEdmonton, CA
Sep 28, 2024

AndrewChicago, IL
Sep 28, 2024
Great experience all around!
From bidding, to payment, to pick-up-the auction was great and the items were accurately described. Will be back!

AlanChelmsford, MA
Sep 28, 2024

LarryNew York, NY
Aug 08, 2024

RobertBrentwood, TN
Jul 24, 2024
The item was not labeled reproduction and sold as an antique
The item was not labeled reproduction and sold as an antique

Neue AuctionsSep 29, 2024
Our 8/7 response to the bidder, for clarification that we are not promoting reproductions as antiques and we would have allowed a return had we'd been notified by the bidder in a timely manner; Replying to a Liveauctioneers 'survey would not notify the auction house of a problem with an item. I found out about this before your email today by reading your review. The item was catalogued as "Decorative" and "After" in both the title and description-both are acceptable terms in our industry when cataloguing copies or reproductions, such as "school of" or "circle of". Furthermore, the description states "Small ring tag states made in Italy on the case top ring." Additionally, images # 6 and # 12 clearly show the "Italy" tag. The case indeed has wear from age and use, it is not brand new. Had it been by Carpenter and "of the period" (which means antique, genuine, by the hand of, etc.), the estimate would have been higher and it would have sold for much more. The item is not grossly mis-represented; we did not say this is an antique. It is a decoration; I'm sorry you didn't understand this. I would have permitted a return/refund had you notified Neue Auctions before the consignors were paid, (thirty days after the auction). Please make sure to read the terms and conditions of sale of any auction house you may participate, make inquiries prior to bidding and contact the auction house immediately with any problems upon receiving your items. I wish your experience would have been better and hope you'll not let this lesson learned deter you from the joy of collecting.

RoyPittsburgh, PA
Jul 20, 2024

AubreyMonticello, AR
Jul 20, 2024

PeterAlexandria, VA
Jul 20, 2024

ChristopherSandusky, OH
May 22, 2024
Accurate information and quick responses.
Neue Auctions gets a 5 star review because their item description and corresponding photos were 100 % accurate. Their service was quick and professional. It was also convenient that in person pick up was an option. I look forward to additional auctions containing items that I am interested in.

StaceyMendham, NJ
May 19, 2024

HenryPittsburgh, PA
May 18, 2024

LauriBeachwood, OH
May 18, 2024

LindaDallas, TX
May 18, 2024

AmyYardley, PA
May 12, 2024
Very pleased with my winnings.
Originally, I made arrangements to have this lot shipped by UPS, but they dropped the ball. Thankfully, Neue Auctions picked it up and shipped my items out to me themselves. Very much appreciated.

PaulLincoln, NE
Mar 28, 2024
Accurate Listings.
When I received my ceramic vase, I realized that the listing photographs were extremely accurate in detail and that the piece when viewed in real life conditions was actually better than I thought it would be-MEANING Neue was scrupulous in their condition report and photos and erred on the side of caution and honesty. They answered my questions promptly and accurately. I will happily follow their future auctions! I LOVE THIS VASE!!!!! Thank you, P. M.

CarolynDahlonega, GA
Mar 28, 2024

ConnieJupiter, FL
Mar 04, 2024
Lack of full disclosure
Damage disclosure inaccurate. Be sure you REALLY LOOK and ask plenty of questions. My item was listed as "some loses" and it was half broken, that's not "some"!

Neue AuctionsMar 04, 2024
Hi Connie, this was listed "as is with losses". Not some, and "as is". we always recommend carefully viewing the detailed images and phoning with any specific condition inquiries. For those who don't know the auction biz, as is means just that! And i thought you'd be happy with this bargain purchase!

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