Reviews
Bidder Reviews for Chapel Street Auctions (47)
4.4 out of 5.0 Stars
Easy Payments
1-47 of 47 Reviews
KerrieFreeport, ME
Jun 20, 2026
ChrisKissimmee, FL
Apr 30, 2026
Great items
very well packed and arrived as pictured. These items are absolutely what I was looking for. I highly recommend this seller, they are top-notch. Communication was fantastic, and they really worked with me for a wonderful experience. Hope we can do business again in the future. Thank you so much!
StevenWaukesha, WI
Apr 29, 2026
AnthonyFranklin Square, NY
Apr 28, 2026
JimArcadia, OH
Apr 28, 2026
terryMontpelier, VA
Mar 4, 2026
Customer service
Team very responsive and found a satisfying method to ship my winnings to me. Thank you!
WilliamChattanooga, TN
Mar 4, 2026
JaneHarpswell, ME
Jan 27, 2026
NoelMonett, MO
Jan 27, 2026
SaraiFountain Valley, CA
Jan 16, 2026
Items as described, fast shipping!
AAA + seller. Items as described, offers in-house shipping. Communicative, transparent pricing, would purchase from seller again.
PaulJacksonville, FL
Sep 30, 2025
FredyMiami, FL
Sep 26, 2025
Poor packaging and Vague descriptions
The items where packing with little care and arrived damaged. After multiple attempts of sending them messages they finally got back to me. But to little to late. Be very cautious if you decide purchase something. Bid with caution and hope for the best. I'm no longer purchasing with them and I would strongly advise against bidding
LindaSequim, WA
Jun 11, 2025
StephenLewisburg, OH
Jan 1, 2025
StephenLewisburg, OH
Jan 1, 2025
JackValrico, FL
Oct 8, 2024
JamesMifflinburg, PA
Aug 6, 2024
RalphSwanzey, NH
Aug 3, 2024
the in-house packing & shipping is very good & shipping prices are reasonable
the in-house packing & shipping is very good & with reasonable costs Ralph
MarySuwanee, GA
Aug 1, 2024
Packaging is good but too large of a box and very high shipping cost.
Packaging and shipping are always high! Packaging is good but too large if a box and very high shipping cost.
RobertDixon, IL
Jul 22, 2024
GaryHoover, AL
Jul 18, 2024
DavidWilmington, IL
Jun 18, 2024
DewittTopping, VA
Jun 13, 2024
CecileRehoboth, MA
Jun 11, 2024
JamesChester, VA
Jun 11, 2024
DanNorth Canton, OH
Jun 11, 2024
Quick & reasonable shipping
Bought a few advertising pieces and was planning to pick them up but they were shipped to me very reasonably. Many auctioneers use their shipping department as a way of doubling their profits. It makes your ultimate purchase way too expensive but these guys did it right. Thanks
MaribelMurrieta, CA
Jun 11, 2024
MarcyDewey, OK
May 26, 2024
QiuhongLivingston, TX
May 2, 2024
TomBloomfield Hills, MI
May 1, 2024
AlexanderJackson Heights, NY
Mar 16, 2024
Beware when shipping picture frames!
BEWARE! My negative review pertains only to the way Chapel Street handled the problem it created with shipping my picture frames, but the way they handled their mistake should make one wonder how they view customer service more generally. I bought several inexpensive framed artworks in a Chapel Street auction, which the auction house agreed to ship, removing the glass but retaining the frames at my request. Instead, Chapel Street discarded both the glass AND all of the frames. When I contacted Chapel Street, I was told that the frames were discarded because of a “misunderstanding”. I asked how I would be compensated, but Chapel Street ignored this question. Only when I involved the Maine Attorney General’s Office did Chapel Street finally respond, offering merely to refund the shipping cost I had paid as a “gesture of goodwill.” To add insult to injury, the auction house cited to me a portion of its terms and conditions that say that it is not responsible for “damage” to frames. Chapel Street believes that a contract provision absolving it of responsibility for damage to frames gives it carte blanche to do anything it wants with customers ’ frames – destroy them, discard them, whatever – with impunity. Anyone offering this argument in litigation would of course be laughed out of the courtroom, but this is actually what Chapel Street believes (I have it in writing!). I accepted their lowball offer, because I had no wish to profit from the problem nor to negotiate with the business any more than necessary. So, artwork purchasers: caveat emptor!
BenDenver, CO
Feb 13, 2024
The best!
Nobody has the auction process down like Chapel Street. Others take note-they are the gold standard!
GaryNorth Reading, MA
Feb 13, 2024
EricNew York, NY
Jan 30, 2024
No muss, no fuss: happy!
I had no issues with the auction house; all went smoothly, and I got my item very carefully packed (which, considering it was a drawing in a glass frame, is saying something). The shippers even took the precaution of taping the glass (with easy to remove tape) to secure it. Impressive! So, overall, quite happy.
DouglasWinnetka, IL
Nov 21, 2023
peggySearcy, AR
Nov 17, 2023
Great experience!
Thank you for a seamless transaction! The items I won were extremely fragile and had to be shipped with extreme care. This process was super easy and I can’t really complain with the shipping cost as they are expensive everywhere. The were just as they were described and received in perfect condition. Thank you for Chapel Street Auctions for making this purchase super easy.
MarciaDublin, OH
Jun 20, 2023
Chapel Street Auctions
Jun 20, 2023
I am sorry to hear you were unhappy with your transaction, this is the first we have heard of an issue. Please share what the issue was so that we can do better next time.
StevenMidland, TX
Jun 19, 2023
Courtney Dearborn Heights, MI
May 29, 2023
Carolyn HessPittsburgh, PA
May 12, 2023
They sent me the wrong print
I did not receive the print I bought. When I contacted Chapel Street auction, they told me via email that they must have switched two lots. They sent me one that looks nothing like what I bought and never offered to find the one that I bought. On the plus side, I did receive a full refund. But it took several calls, which they never returned, and e-mails. It was disappointing and clearly was a lot of work to get the refunds. Puts me off ever buying from an online auction.
Chapel Street Auctions
May 12, 2023
We do apologize that this transaction did not live up to our usual standards. It does appear that got the description and photos swapped between two items, and the item pictured had already been sold.
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