Bidder Reviews for Lucerne Auctions LLC (15)

Excellent communication! A pleasure to do business with, Thank you.

Was able to resolve an issue very honestly. Happy with my purchase!

We had a great experience buying from Lucerne. I had questions about our piece and they were extremely responsive. Also so appreciative the shipping price was reasonable and item arrived well packaged. We’ll definitely purchase from them again!

Lucerne was pretty reasonable after I contacted them with my misgivings about the product and worked with me to come to terms beneficial to both of us.

Lucerne Auctions was responsive to my concerns and addressed them with professionalism and gravity. I am satisfied with my transaction.

The Auctioneers inform me they are working with liveauctioneer platform to improve the communication, so I expect this to be no longer a problem in the future.

Excellent auction house!

Timely responses to my questions and easy to deal with. I would not hesitate to bid with them again.

Great customer service!

Package arrived damaged (USPS fault). Contacted Lucerne and they couldn’t be nicer. Reshipped my print with no questions asked. Couldn’t have been nicer and was very responsive.

"I recently participated in an auction at Lucerne Auctions, and while the piece I purchased was not perfectly described in the listing, I reached out to the team with my concerns after receiving the item. I was pleased with how quickly they responded and how promptly they honored a full refund. Their professionalism and customer service were exceptional, and I appreciate their willingness to resolve the situation swiftly."

Make sure you contact the auction house for more details. When I contacted them after getting the piece, they honored a refund and responded quickly to my concerns.

online bidding sometimes create difficulties with descriptions, Lucerne were available and provided excellent support